NAMAD & IHS reveal Diversity Volume Leadership Awards

LARGO, Md. - 

Orchestrators of the second annual Diversity Volume Leadership Awards (DVL Awards) ceremony highlighted what they said is the tremendous impact that minority vehicle buyers have on the economy and brought awareness to what consider to be the lack of diversity that still remains present in the automotive industry.

National Association of Minority Automobile Dealers (NAMAD) Damon Lester said, “Some 30 percent of new-vehicle purchases are made by multicultural consumers, but only 6 percent of dealerships are minority-owned.

“That means 18,000 dealerships exist in the USA and just 1,100 are minority-owned,” Lester contained.

With ethnic vehicle buyers growing at rapid rates, the dealer body is still lacking accurate representation from minorities. NAMAD and IHS Markit partnered to celebrate brands that are driving sales leadership with ethnic consumers while also addressing and educating the industry about the necessity of dealer ownership increasing to reflect a diverse population during the DVL Awards on Jan. 8 at Cobo Center in Detroit. The private awards ceremony was hosted by Kellie Aponte and brought together scores of top automotive industry executives.

Winners of the DVL Awards demonstrated the highest new-vehicle registrations with ethnic, women and millennial consumers. This year's awards were based on an analysis of more than 13 million personal new-vehicle registrations from IHS Markit.

“The Diversity Volume Leadership Awards were designed to educate the entire auto industry including manufacturers, dealers, suppliers and automotive media,” said Marc Bland, vice president of diversity and inclusion at IHS Markit.

This year, NAMAD and IHS Markit honored American Honda with the Top Overall Ethnic Vehicle DVL Award. The Top Overall Ethnic Vehicle is the most sought-after Diversity Volume Leadership honor for automotive brands dedicated to driving sales leadership with Asian, Native American, Hispanic and African-American buyers. 

NAMAD and IHS Markit also presented awards for leadership in the following categories: ethnic volume leaders by IHS Markit Regions, volume leaders - millennials and women, and volume leaders by ethnic consumer group.

The best automotive brands that have dedicated marketing resources to ethnic consumers and are focused on capitalizing on the rapid growth of the industry were in attendance to collect their awards. Overall, General Motors and its brands received five DVL Awards while both Honda and Toyota collected seven DVL Awards.

Both Ford and Nissan garnered three DVL Awards and Fiat Chrysler was given one DVL Award.

Winners of the 2017 Diversity Volume Leadership Awards are as follows:

Ethnic Volume Leaders by IHS Markit Regions

Great Lakes Region: Chevrolet Malibu

Mideast Region: Honda Accord

New England Region: Toyota RAV4

Plains Region: Ford F-Series

Rocky Mountain Region: Ford F-Series

Southeast Region: Toyota Corolla

Southwest Region: Ford F-Series

Western Region: Honda Civic

Volume Leaders — Millennials and Women

Top Women's Vehicle: Honda CR-V

Top Women's Luxury Vehicle: Lexus RX

Top Ethnic Millennial Vehicle: Honda Civic

Volume Leaders by Consumer Group

Top Vehicle African-American: Nissan Altima

Top Vehicle Hispanic American: Toyota Corolla

Top Vehicle Asian-Pacific Islander: Honda Accord

Top Vehicle Native American: Chevrolet Silverado

Top Luxury Vehicle African American: Buick Encore

Top Luxury Vehicle Hispanic: Lexus IS

Top Luxury Vehicle Asian-Pacific Islander: Lexus RX

Top Luxury Vehicle Native American: Buick Verano

African American Volume Growth Leader: Nissan Rogue

Hispanic Volume Growth Leader: Nissan Rogue

Asian-Pacific Islander Volume Growth Leader: Lexus NX

Native American Volume Growth Leader: Chevrolet Colorado

Women Volume Growth Leader: Honda HR-V

Millennial Volume Growth Leader: Jeep Renegade

Top Overall Ethnic Vehicle (Luxury or Non-Luxury): Honda Accord

GM tops IHS loyalty rankings


IHS Markit recognized auto manufacturers and brands for loyalty leadership at its 21st annual Automotive Loyalty Awards during the Automotive News World Congress on Tuesday night.

General Motors received the evening’s top award, “Overall Loyalty to Manufacturer,” and winners in more than 30 categories were recognized, including Ford for “Overall Loyalty to Make.”

”We are proud to recognize so many loyalty leaders in the automotive industry,” said IHS Markit automotive senior vice president Joe LaFeir in a news release.  “Our Automotive Loyalty Awards program highlights the ongoing successes of automakers and brands that continue to win back customers in this hyper-competitive environment. We commend those that are working to improve their efforts in this area.”

Manufacturers and brands are recognized for superior customer retention and conquest efforts during the 2016 model year..

As far as overall loyalty numbers, IHS Markit reports that in 2016 loyalty rate increased 1.3 percentage points.

Of the 17.5 million new vehicle registrations during the 2016 model year, 52.8 percent of customers purchased a vehicle from the same make they already owned, according to IHS Markit.

The following is a complete list of the 2016 Model Year Automotive Loyalty Award winners:

Manufacturer and Make Loyalty Awards

Overall Loyalty to Manufacturer - GENERAL MOTORS

Overall Loyalty to Make - FORD

Most Improved Loyalty to Make - TESLA

Highest Conquest Percentage - JEEP

Most Improved Conquest Percentage - VOLVO

Most Improved Super Loyalists - CADILLAC

Ethnic Market Loyalty to Make - FORD

African-American Market Loyalty to Make - FORD

Asian Market Loyalty to Make - MERCEDES-BENZ

Hispanic Market Loyalty to Make - TOYOTA

Segment Model Loyalty Awards

Luxury Compact CUV - ACURA RDX


Luxury Mid-Size CUV - LINCOLN MKX


Luxury Sport Car - PORSCHE 911

Luxury Traditional Compact Car - LINCOLN MKZ

Luxury Traditional Full-Size Car - MERCEDES-BENZ S-CLASS

Luxury Traditional Mid-Size Car - LEXUS ES

Luxury Traditional Sub-Compact Car - ACURA ILX

Non-Luxury Compact CUV - NISSAN ROGUE

Non-Luxury Compact SUV - JEEP WRANGLER

Non-Luxury Full-Size Three-Quarter To One-Ton Pickup - FORD F-SERIES

Non-Luxury Full-Size Half-Ton Pickup - RAM 1500

Non-Luxury Full-Size SUV - GMC YUKON DENALI XL

Non-Luxury Mid-Size CUV - SUBARU OUTBACK

Non-Luxury Mid-Size Pickup - TOYOTA TACOMA


Non-Luxury Mid-Size Van - CHRYSLER TOWN & COUNTRY

Non-Luxury Sport Car - VOLKSWAGEN GTI

Non-Luxury Sport Mid-Size Car - DODGE CHALLENGER

Non-Luxury Traditional Compact Car - CHEVROLET VOLT

Non-Luxury Traditional Full-Size Car - NISSAN MAXIMA

Non-Luxury Traditional Mid-Size Car - HONDA ACCORD

6 car biz companies among top workplaces for diversity

CARY, N.C. - 

Six different companies with a significant auto industry presence were named among the 2016 Best Workplaces for Diversity, according to global research and consulting firm Great Place to Work and Fortune.

The half-dozen companies included in the rankings based on employees' assessments of workplace fairness, opportunities for training, and access to senior leadership among other factors were:

—Navy Federal Credit Union
—Capital One
—Grow Financial Federal Credit Union
—JM Family Enterprises

“At Edmunds, we strive to create an innovative, rewarding and inclusive work environment that gives everyone the opportunity to grow and advance in their careers, and it’s truly exciting to be recognized for all our efforts," said chief executive officer Avi Steinlauf, whose company ranked No. 20 out of 50 companies on the list.

“With employees from all over the globe, we’ve been able to cultivate an office culture that brings different backgrounds and perspectives into the workplace to foster new ideas and push the boundaries of innovation,” Steinlauf continued.

To see the full list of the 2016 Best Workplaces for Diversity, click here.

“We congratulate this year's winners for showing that diverse workplaces are good for all employees,” said Michael Bush, chief executive officer of Great Place to Work.

“Bottom line? Our research shows that the most inclusive workplaces enjoy significantly higher revenue growth than less-inclusive workplaces — evidence that these organizations are cultivating the full human potential of all their people,” Bush went on to say.

Edmunds has also been recognized as one of the Best Workplaces for Asian Americans, ranking No. 6 out of 10 companies.

These two honors come on the heels of a series of accolades that recognize Edmunds' unique work culture and office environment. This past October, the company was ranked as one of America's Best Small and Medium Workplaces by Fortune and Great Place to Work. Earlier in the year, Edmunds was named among the 2016 Best Places to Work in IT by IDG's Computerworld and Steinlauf was named a Glassdoor Highest Rated CEO.

This year also marked the seventh consecutive year that Edmunds has been recognized by the Los Angeles Business Journal as a Best Place to Work in Los Angeles.

Cox Automotive gives Chase manager community award


Cox Automotive presented its Community Impact Award to Karlea Marin of J.P. Morgan Chase during the National Remarketing Conference/National Auto Auction Association Convention at the Red Rock Casino and Resort in Las Vegas.

Presented by Manheim senior vice president of inventory services Grace Huang, this award recognizes a remarketing industry leader for his/her outstanding contributions to the community and the innovative ways he/she collaborates with community partners to help further their missions.

“Karlea’s year-round dedication to helping others exemplifies the spirit of the Cox Automotive Community Impact Award,” Huang said. “We congratulate Karlea for embodying the principles of community service and volunteerism that are so important to the Cox Automotive team.”

Marin, a remarketing industry veteran, has spent more than 25 years as an auction specialist and a remarketing manager. In her role, she coordinates and manages all aspects of vehicle remarketing, including reconditioning, inspecting and pricing of certain makes of vehicles. 

Manheim highlighted Marin has a passion for volunteerism, dedicating her time to organizations like Greater Central Florida Area’s Basket Brigade, where she helps provides tailor-made Thanksgiving baskets to needy families; and Arnold Palmer’s Hospital for Children, where she provides ease of stay items to children who are receiving chemotherapy treatment.

Through the J.P. Morgan Chase “Chase Gives Back” initiative, Marin gives basic household necessities to families and children who are served by Family Counseling and Shelter Services of Monroe in Michigan, a non-profit organization that provides programs and services to survivors of domestic violence. She also provides holiday gifts to those who may not otherwise receive a gift through the Head Start Tammany Parish in Louisiana.

She also supports the American Cancer Society, St. Jude Children’s Research Hospital, Salvation Army of Orlando, and serves as Committee Lead on the Festival Finance Board at Good Shepherd Catholic Church.

“This recognition is a tremendous honor and a testament to Cox Automotive’s commitment to community involvement,” Marin said.

For her leadership and commitment to making a difference through community service, Marin will receive $10,000 to donate to the charities of her choice. She has chosen to split the donation among the Histio Cure Foundation; Arnold Palmer Hospital for Children; and Family Counseling and Shelter Services of Monroe County. picks its top SUVs of 2016

AUSTIN, Texas - 

On Wednesday, published its list of this year’s top SUVs after examining offerings in each segment.

"With SUVs starting to take a majority stake hold in US vehicle purchases, we felt that it would be important to highlight the best options available to consumers," said Sergio Zlobin, principal at Fueled Up, the parent company of "Our team analyzed data from millions of shoppers coming through this year, and coupled it with a detailed market comparison of the SUVs available for sale to determine which vehicles should receive the first place title in each category."

The news and reviews company’s annual SUV Awards recognize SUVs in 12 categories such as Best Value and Safest SUV.

Winners in each segment are selected for their performance, interior space, value, safety and technological and stylistic features, according to

The following are the recipients of’s 2016 SUV Awards.

1. Best Compact Economical SUV: 2016 Honda CR-V

2. Best Compact Luxury SUV: 2016 Jaguar F-Pace

3. Best Midsize Economical SUV: 2016 Nissan Murano

4. Best Midsize Luxury SUV: 2016 Tesla Model X

5. Best Large Economical SUV: 2016 Chevrolet Tahoe

6. Best Large Luxury SUV: 2016 Mercedes GL-Class

7. Safest SUV: 2016 Acura MD-X

8. Best Value SUV: 2016 Mazda CX-5

9. Best Performance SUV: 2016 Porsche Cayenne Turbo S

10. Best Off-Road SUV: 2016 Jeep Wrangler

11. Most Dependable SUV: 2016 Toyota 4Runner

12. Best Family SUV: 2016 Volvo XC90

A full detailed description of each award winner and runners-up in each category can be viewed at

NextGear recognizes 4 auctions

CARMEL, Ind. - 

Cox Automotive brand NextGear Capital presented its fourth annual Auction Partners Awards during the National Remarketing Conference/National Auto Auction Association Convention at the Red Rock Casino and Resort in Las Vegas.

The awards spotlight independently owned auction leaders in the industry and recognize their years of dedicated service to growing and supporting the overall industry and their communities.

NextGear Capital senior vice president of operations Randy Dohse welcomed award winners, their guests and others from throughout the auction industry for an evening reception.

“These auctions serve as examples for others in the industry to follow,” Dohse said. “As partners in their business, NextGear Capital has seen firsthand their commitment not only to superior customer service but their dedication to best practices and community.”

Three auction partners were honored with the Operational Excellence award, which is given to auctions that demonstrate excellent efficiency, top sales retention, overall operational performance and the most effective response to the needs of NextGear Capital.

NextGear Capital also presented a Remarketing Excellence award to the auction that demonstrated the highest percentage of sales recovered based on percentage of valuation of each vehicle and the best sales follow-up (efficient timing on getting proceeds of sales to NextGear Capital).

The 2016 Auction Partner Award winners included:

• Operational Excellence: West Michigan Auto Auction in Wayland, Mich.

• Operational Excellence: San Antonio Auto Auction in San Antonio

• Operational Excellence: Houston’s 1st Choice Auto Auction in Houston

• Remarketing Excellence: Carolina Auto Auction in Williamston, S.C.

Chase Auto Finance honors 7 auctions


Seven auto auctions from across the U.S. received awards during the National Remarketing Conference/National Auto Auction Association Convention from Chase Auto Finance as the consignor announced its 2015-2016 Chase Cup for Auction Excellence winners.

Officials recapped that the 18th annual Chase Cup award recognizes auctions across the country for their exceptional performance in retention, operational efficiency, expense control, accuracy, sales and service delivery. The consignor reviewed the performance of 30 of the nation’s best auctions with which Chase does business. The review examined data measuring how well the auctions handled preparation, sales, invoice processing, transport requests, title processing and other capabilities.

“Each year, the Chase Cup aims to honor high-performing auto auctions across the country that display operational excellence, outstanding customer service, and strong financial performance,” said Sandra Broderick, head of operations for Chase Auto Finance. “These auctions are the best of the best.”

Manheim Phoenix was named the winner of the Best National Auction Performance. Chase highlighted that Manheim Phoenix distinguished itself among other top competitors throughout the evaluation period with a balanced performance showcasing strengths in vehicle reconditioning, number of buyers, condition report accuracy, and monetary results.

Manheim Phoenix was also honored for Best Regional Performance, Western.

ADESA Kansas City was the Douglas F. Wininger Memorial Award for Best National Performance Service Delivery, an award that recognizes outstanding service in measurable areas such as transportation management, sales, invoicing and other operational measures. ADESA Kansas City also earned Best Regional Performance, Central.

 Chase also recognized other auctions’ top performance:

• Best National Jaguar Sales: Manheim Atlanta

• Best National Land Rover Sales: Manheim Pennsylvania

• Best National Mazda Sales: Manheim Seattle

• Best National Subaru Sales: Manheim Seattle

• Best Regional Performance, Midwestern: Manheim Minneapolis

• Best Regional Performance, Northeastern: Manheim Pennsylvania

• Best Regional Performance, Southeastern: Manheim Orlando

NAAA announces more awards at convention


The National Auto Auction Association held its annual Presidential Gala on Thursday night during the NAAA Convention/National Remarketing Conference at Used Car Week, where more awards were announced. 

The association inducted Patty Stanley of Carolina Auto Auction and Indiana Auction into the NAAA Hall of Fame, recognized the Eastern Chapter for its second straight PAC Cup and announced its 2016 Auto Auction of the Year, while also recognizing its regional chapter winners.

Earning honors as 2016 NAAA Auto Auction of the Year was West Michigan Auto Auction.

Regional winners were as follows:

— Eastern Chapter Auto Auction of the Year Award:  ADESA Winnipeg

— Midwest Chapter Auto Auction of the Year Award: West Michigan Auto Auction

— Southern Chapter Auto Auction of the Year Award: Louisiana’s 1st Choice Auto Auction

— Western Chapter Auto Auction of the Year Award: Kansas City Independent Auto Auction

Earlier in the week, Warren Young Fellows designations went to James Walker, Rich Levene and Mike Rohdy.

NAAA's annual auctioneer & pioneer awards


The National Auto Auction Association has announced the winners of its Pioneer Award and Bernie Hart Memorial Auctioneer of the Year Award.

The awards were revealed at the Auction Insurance Agency Luncheon on Wednesday at the NAAA Convention/National Remarketing Conference during Used Car Week.

The 2016 recipient of the Bernie Hart Memorial Auctioneer of the Year Award is Jack Armstrong, whose experience includes working with a variety of ADESA, Manheim and independent auctions.

Those include ADESA Birmingham, ADESA  Shreveport, Manheim New Orleans, Manheim Mississippi, Tupelo Auto Auction, Dealers Auto Auction of the South, Insurance Auto Auction, Louisiana’s First Choice Auto Auction and Oak View Auto Auction. He was a part-time driver for Rea Brothers Mid-South Auto Auction in college.

Meanwhile, the 2016 Pioneer Award goes to Bob Rauschenberg, who is the executive vice president, of sales, marketing and special services at ADESA. 

KBB names Honda Civic top new 2017 buy

IRVINE, Calif. - 

Last week, Kelly Blue Book announced the winners of its 2017 Best Buy Awards, which honor the top new model-year vehicles on sale through evaluation of vehicle’s transaction prices, 5-Year Cost to Own data, and retail sales information.

Of the more than 300 new-car models available for 2017, the new Honda Civic is recognized as’s top vehicle and the first vehicle to be named overall best two years in a row.

“After carefully analyzing a wealth of data and conducting extensive vehicle testing and evaluation from the hundreds of models available for the 2017 model-year, we chose this elite group of 12 Kelley Blue Book Best Buy Award winners because they proved to be the top in their class this year,” said Jack Nerad, executive editorial director and executive market analyst for “Kelley Blue Book editors went to the unprecedented choice of honoring the Honda Civic as the Overall Best Buy for the second year in a row because of the Civic’s unsurpassed all-around value. It turns in very high marks in objective measures like resale value and cost to own, yet it also is a supremely satisfying car to drive and live with every day. We believe the 2017 Civic is an exceptional value and remains the Overall Best Buy for the second year running.”

The following are the winners of’s Overall Best Buy Awards.

2017 Kelley Blue Book Best Buy Award Winners

Overall Winner: 2017 Honda Civic

Small Car: 2017 Honda Civic

Mid-Size Car: 2017 Honda Accord

Full-Size Car: 2017 Chevrolet Impala

Luxury Car: 2017 Audi A4

Sports/Performance Car: 2017 Porsche 718 Boxster

Electric/Hybrid: 2017 Toyota Prius Prime

Small SUV/Crossover: 2017 Kia Sportage

Mid-Size SUV/Crossover: 2017 Honda Pilot

Full-Size SUV/Crossover: 2017 Chevrolet Tahoe

Luxury SUV/Crossover: 2017 Mercedes-Benz GLC

Truck: 2017 Ford F-150

Minivan: 2017 Chrysler Pacifica