Products/Software

RMS Automotive revamps PSA Groupe’s dealer web portal

MUNICH - 

RMS Automotive announced Tuesday it has redesigned the dealer web portal of its partner and client PSA Groupe to optimize the platform's customer experience and help dealers conveniently access stock.

The French car manufacturer's dealer portal MOVE was launched in 2012 and has since sold more than 600,000 vehicles to 13,000 plus dealers, according to RMS.

Newly implemented changes to the revamped portal follow a user satisfaction research study RMS Automotive and PSA Groupe provided its dealer audience earlier this year.

“We are committed to developing agile solutions with the dealer in mind,” PSA Groupe head of international wholesale used car operations Christian Vanoni said in a news release.

“The solutions that RMS Automotive bring to PSA Groupe ensure that we are channeling the right vehicles to the right dealers at the right times, and that the buying experience for the dealers is a positive one.”

The enhanced MOVE portal is available in all PSA Groupe operational markets.

MOVE monitors bidding and purchasing activity in real-time, and dealers can access the portal on any device.

“The enhanced PSA Groupe dealer portal underscores our commitment to producing innovations that are highly responsive to our clients’ needs,” Sebastian Fuchs, senior director of RMS Automotive European sales and marketing said.

“The enhanced dealer portal ensures that PSA Groupe is at the forefront of innovative technology solutions and ensures that their dealers are able to access stock when and where convenient for them. The new portal aims to create a truly positive user experience that is personal, compelling, positive and memorable based on in-depth understanding of how mobile users browse for and purchase products,” he explained.

In addition to access to historical data and VIN-based vehicle details such as condition reports via MOVE, users can also take advantage of flexible bid, purchase and delivery options.

MOVE is currently live in 22 countries.

Selly, Wayne Reaves partner to sync sales and inventory data

SAN FRANCISCO - 

Selly Automotive announced Wednesday it has integrated its CRM platform with the Wayne Reaves Software DMS to enable sales and inventory data to sync for the company's dealers.

“For dealerships looking for a CRM solution, we are happy to announce this partnership to assist dealerships and their teams in maximizing sales opportunities. This integration will allow our dealers to have the tools they need to close more deals and maximize profits,” Wayne Reaves Software president Jason Reaves said in a news release.

When it comes to making deals, the new partnership specifically allows dealers to increase their knowledge about customers during the sales process, according to Selly Automotive.

“This integration reinforces our commitment to providing solutions for dealerships using Wayne Reaves Software,” added Zach Klempf, Selly Automotive founder and chief executive officer.

“We worked closely with the Wayne Reaves’ team to ensure our mutual clients’ inventory and sales data will be automatically transferred nightly to the Selly CRM.”

Dealer.com introduces Autotrader, KBB site optimization to personalize dealer content for shoppers

ATLANTA - 

Dealer.com announced Thursday it has unveiled a new website experience optimization that personalizes content for car buyers based on individual shopper behavior across Autotrader and Kelley Blue Book.

The new data integration is designed to help dealers deliver personalized shopping experiences online in a way that saves time and money, according to the company.

Using shopper behavior data from Autotrader.com and KBB.com, the new product deploys inventory and fixed ops marketing content, specials and assets automatically on the site.

"The leading consumer sites have succeeded by creating a highly personalized customer experience that anticipates what they want, and consumers today are expecting that experience from every company," Dealer.com senior director of website and platform products Bob George said in a news release.

"Our new integration will provide dealers with an essential asset to remain competitive amid the challenging sales outlook and evolving consumer preferences. Experience Optimization generally results in click-through rates two to two and a half times higher on personalized content than on non-personalized content," he explained.

This month, the new automated technology will be featured at the Driving Sales Executive Summit Innovation Cup Product Showcase in Las Vegas, beginning on Oct. 22.

Groupe PSA launches app for car-sharing options in Seattle

SEATTLE - 

Groupe PSA, owner of car brands Peugeot, Citroen and Opel, announced Wednesday that it has launched Free2Move, an app on which users can compare the location, characteristics and operating costs of available transportation options, in Seattle.

This is the company’s first U.S. market launch. The Free2Move app is currently available in France, Spain, Germany, the United Kingdom, Italy, Austria and Sweden.

“We’re pleased to announce today that we will begin our North American operations in Seattle,” Groupe PSA senior vice president of mobility Brigitte Courtehoux said in a news release. “As we begin to add more providers and roll out to new cities, Free2Move will enrich the lives of Americans who embrace innovative, non-traditional forms of transportation.”

With Free2Move, consumers can both schedule and instantly access various transportation options while on the go.

The smartphone-based mobility aggregation platform features offerings from companies like Car2Go, Zipcar and TravelCar.

“The decision to launch a service that helps people move around in the most efficient way underscores our commitment to the future of Groupe PSA,” said Larry Dominique, Groupe PSA North America president and chief executive officer.

“As mobility services evolve and innovate based on the way people think about and consume mobility, bringing Free2Move stateside provides us with a unique way to address consumer demands, as well as a flexible platform to roll out future products,” he explained.

In Seattle, Groupe PSA said the launch of Free2Move helps support the city’s recent efforts to develop efficient mobility in the area.

Bike-sharing services like Ofo Bike, Lime Bike and Spin Bike will be added to Free2Move over the next 60-days, according to the company.

Auto/Mate integrates DMS with Oplogic's CRM solution

ALBANY, N.Y. - 

Auto/Mate Dealership Systems announced today that it has fully integrated its DMS with Oplogic's web-based CRM solution for auto dealers, Dealer Operator.

Via real-time data exchanges between the two systems, dealers accessing both Auto/Mate's and Oplogic's solutions can benefit from increased sales opportunities and operations intelligence, Auto/Mate said.

"Oplogic offers a comprehensive product suite to manage leads and customer contacts to increase sales; including CRM, desking, equity mining, call tracking, ILM, compliance and direct marketing," Auto/Mate president and chief executive officer Mike Esposito said in a news release.

Additionally, Auto/Mate designed its Open/Mate program using open standards to provide third-party vendors an affordable integration experience, the company said.

"We're happy our customers have choices when it comes to dealership management system (DMS) providers," Oplogic president John Parent added. "Auto/Mate's DMS is one of the best choices for software and support, and their integration program is relatively inexpensive, so we can pass those cost savings and efficiencies directly to our dealership clients."

Auto/Mate currently serves 1,350 dealerships, including large auto groups and single-store franchises.

AIADA partners with AutoAlert to provide members data-mining, communication solutions

ALEXANDRIA, Va. - 

AIADA announced Monday that through a new partnership with AutoAlert, its automobile franchise members now have access to the company’s data-mining and communication platforms.

Using patented algorithms, AutoAlert's data-mining and communication solutions can help dealers make strategic business decisions based on results.

"AutoAlert has been a great partner of Hitchcock Automotive organizations for years now, and we are honored to have them partner with AIADA," Howard Hakes, AIADA vice chairman and president of Hitchcock Automotive said in a news release.

AutoAlert's technology is designed to help dealers create high-quality sales opportunities, increased gross margin and improve customer retention.

The company’s solutions include AlertMiner and PandoConnect for data mining, One-to-One Intelligent Marketing for marketing, PandoSocial for social media and Pando for internal communication and processes.

"We couldn't be happier to provide software solutions for AIADA dealer members," AutoAlert chief executive officer Mike Dullea said. "Our tried and proven methods lead to opportunities that increase gross margin, convert more often and build customer relationships. We're excited to help them succeed."

AuctionVcommerce releases new 'basic' online clerk training simulator version

ROCHESTER, N.Y. - 

AuctionVcommerce announced Friday it has introduced a new basic version of its Online ClerkTraining Simulator released in 2015.

In recent years, auctions using the original program have requested a modified solution with minimal investment, according to the company.

“My original vision included the idea that auctions would validate the certification with a new pay structure that would ultimately serve to increase clerk retention, and improve morale. However, it seems that we still have an issue with perception,” AuctionVcommerce president and co-founder Kelly Bianchi said. 

“When you are selling the future, your collateral is simply your belief. I have come to realize that I need to meet the auto auction industry halfway,” she explained.

The new Online Clerk Basics training aims to elevate perspective clerks to a skill level more comparable to a digital version of the auctioneer, according to AuctionVcommerce.

The program includes a guided tutorial, and only requires that participants complete the first level of the full certification training.

Training covers all of the fundamentals for performance, along with additional features that are designed to teach perspective clerks how to effectively incite participation.

“Millennials will not be nostalgic about the way things used to be,” Bianchi added. “We have to re-invent the traditional auction. The industry has not defined standards, or expectations when it comes to online execution. First, and foremost, we need stability.”

Additionally, the new program is also cheaper for auctions. It is roughly half the price of the original version, according to AuctionVcommerce.

Online Clerk Basics is now available on the AuctionVcommerce website.

New RMS, Manheim co-listing tool gives dealers access to open-sale Nissan, Infiniti vehicles

ATLANTA - 

Announced Monday, RMS Automotive and Manheim has given independent U.S. dealers a new co-listing capability that provides access to all open sale vehicles listed on RPM, the Nissan and Infiniti digital sales platform powered by RMS Automotive.

The open sale inventory on RPM will be simultaneously listed on Manheim.com and OVE, Monday through Friday, from 3 p.m. – 6 p.m. (EDT).

With the new offering, both the exposure of the manufacturers’ inventory to Manheim’s digital buying audience is increased, and independent dealers have access to a larger selection of high-quality used vehicles.

Dealers can choose from inventory located nationwide across the Nissan and Infiniti dealer network, and can conveniently move the inventory with transportation options provided by Ready Logistics.

“Obtaining vehicles as cost- and time-efficiently as possible is the name of the game for dealers in today’s competitive used-car market,” Nick Peluso, president of Manheim Digital Marketplace and RMS Automotive said in a news release.

“By offering open sale listings to the largest base of online buyers on Manheim.com and OVE, we can offer dealers early access to thousands of sought-after, pre-auction Nissan and Infiniti vehicles,” he explained.

With this solution, open sale inventory found on the Nissan and Infiniti RPM platform is now included in dealers’ Manheim.com and OVE search results.

Using single sign-on authentication, Manheim and RMS Automotive directs dealers to Nissan and Infiniti’s private label website where they can evaluate, bid, buy and make offers.

“In addition to enabling buyers to access an unprecedented selection of inventory, this digital solution helps manufacturers’ like Nissan and Infiniti drive transaction speed and efficiency by offering the right vehicles to the right dealers at the right time,” Peluso added.

RMS Automotive said Nissan and Infiniti have conducted closed franchise sales and grounding returns on the RPM technology platform with the company since May of last year.

How revamped VW warranty program could benefit all dealers

HERNDON, Va. - 

A 2018 model-year Volkswagen that might be in your used inventory one day could have a considerable amount of factory warranty remaining thanks to a decision the automaker announced on Friday.

For the 2018 model year, the OEM said most new Volkswagen vehicles in the United States will come with the company has dubbed the People First Warranty, a six-year or 72,000-mile (whichever occurs first) bumper-to-bumper new vehicle limited warranty, which can be transferred to subsequent owners throughout its duration.

Autotrader executive analyst Michelle Krebs explained how the program can be especially beneficial for dealers now and potentially down the road.

“While Volkswagen’s People First Warranty is intended to instill confidence in the brand’s products after the diesel scandal, it is also an important tool to help addresses new-car affordability,” Krebs said in commentary provided to the media. 

“To keep monthly payments down, consumers are stretching auto loan terms. The Volkswagen warranty extends along with those loans to help save the first — and even second buyer of a VW — repair costs,” she continued.

First introduced for the all-new 2018 Atlas and Tiguan, the People First Warranty now covers additional 2018 VW models: Beetle, Beetle Convertible, Golf, Golf Alltrack, Golf GTI, Golf R, and Golf SportWagen, Jetta and Passat.

“Volkswagen has always been ‘the people’s car,’ and with the People First Warranty, we’re putting our customers first,” said Hinrich Woebcken, president and chief executive officer of Volkswagen Group of America, in a news release.. “By bringing the right cars, at the right time and making the offer very competitive, we believe we’re in the position to grow in the U.S. market.”

The six-year/72,000-mile People First Warranty includes powertrain coverage for engines, transmissions and optional 4Motion all-wheel-drive systems. Additionally, all the elements of the People First Warranty can be transferred to subsequent owners for up to six years or 72,000 miles, whichever occurs first, from the date it was first sold new.

“VW’s extended (and transferable) warranty demonstrates the company’s commitment to its owners and its products,” Kelley Blue Book executive analyst Rebecca Lindland said in the commentary.

“Warranties are like insurance — it’s great to have it, but ideally you never need to use. Warranties can be very effective selling point, but only if the product resonate with the American buyer,” Lindland added.

The automaker pointed out that most mainstream competitors to Volkswagen in the United States such as Honda, Toyota and Ford offer only a three-year/36,000 mile basic warranty and a five-year/60,000 mile powertrain warranty on their cars and SUVs.

While Hyundai and Kia offer a five-year/60,000 mile basic warranty and a higher time and mileage limit on their powertrain limited warranties, if the vehicle is sold to a second owner, VW noted the powertrain limited warranty is not transferable beyond five years or 60,000 miles from the date it was first sold new.

“Volkswagen has begun to grow again in America, and buyers have welcomed the Atlas and Tiguan into their homes” said Derrick Hatami, executive vice president, sales and marketing for Volkswagen of America.

“Expanding this warranty beyond those two models gives our dealers another compelling argument for the rest of our lineup, and we believe it will lead to a reduced overall cost of ownership for buyers,” Hatami said.

AutoGravity tops $1 billion in requested financing

IRVINE, Calif. - 

Online auto financing platform AutoGravity reached a new threshold.

The company said on Wednesday that it has surpassed $1 billion in finance amounts requested on the AutoGravity platform.

Additionally, AutoGravity has announced the launch of real-time inventory for new and used vehicles from partner dealership groups across the nation. Shoppers can browse real vehicle inventory on dealership lots, find the specific model that's right for them and secure up to four finance offers in minutes on the AutoGravity smartphone app.

More than 750,000 shoppers have downloaded AutoGravity, collectively requesting more than $1 billion in financing. These users can now search inventory by car brand and model year as well as characteristics such as body type, drivetrain and color.

Shoppers can find their desired vehicle waiting for them on the showroom lot for the payment they want. With the unit selected and offers in hand, users can pick up their vehicle and drive off the lot with the confidence of knowing they have secured a “fair deal,” according to AutoGravity which has partnered closely with the largest dealer groups in the country to design a seamless process by which dealers can easily load inventory feeds, including vehicle details and pictures, to AutoGravity's secure platform.

“With over $1 billion in finance amount requested, AutoGravity is gaining momentum toward digitizing the car buying journey, and real-time inventory brings our award-winning technology to the next level,” said Andy Hinrichs, founder and chief executive of AutoGravity.

“We worked closely with our dealer partners, including some of America's largest dealer groups, to give car buyers access to the showroom right from their smartphones. AutoGravity technology has made that possible,” Hinrichs added.