While the automaker contends there is a heightened public awareness of vehicle recalls, Mazda North American Operations acknowledged recall repairs remain comparatively low.

To help both vehicle owners and franchised dealers, the OEM on Tuesday launched the new Mazda Recall Information Center — a website designed to help customers easily confirm if their vehicle is affected by a recall and provide a convenient way to schedule an appointment for recall repairs.

Developed in partnership with Minacs Marketing Solutions, the automaker’s recall solution at Mazdarecallinfo.com focuses on both owner and dealer engagement to ensure recall repairs are completed in the most expedient manner.

Mazda officials highlighted their new Recall Information Center provides customers and dealers with:

—up-to-date recall and special service programs (SSP) information

—a mobile-friendly, convenient way to search for recalls and SSPs applicable to their vehicle, by inputting a vehicle identification number (VIN)

—quick access to online repair appointment scheduling, using Mazda's Service Schedule

—a dedicated landing page for each dealer

“In addition to the new Recall Information Center, Mazda is aggressively working to train additional service technicians,” Mazda senior vice president of U.S. operations Robert Davis said.

“We have created online classes and virtual classrooms to further train our outstanding technicians to help speed the repair time and enhance the customer’s experience when they bring in their vehicle,” Davis continued.