Fisker Back On Scene With New Customer Support Program

2012 Fisker Karma
COSTA MESA, Calif.  - 

Thinking back a few years, Fisker Automotive emerged on the scene in 2008 as a competitor to Tesla with the launch of the all-electric Karma — its first and only vehicle.

The company went into bankruptcy in 2013, then was bought by Chinese parts manufacturer Wanxiang last year.

Now, it looks like the automaker is back in business with the launch of a customer support program (CSP) for Karma owners that includes complementary services.

The support website, www.thenewfisker.com, is designed to provide current Karma owners with parts and service assistance.

"We are very excited to announce this program. It's powerful evidence of our new management team's commitment to provide support for our loyal and dedicated Karma owners around the world," said Jim Taylor, chief marketing officer, Fisker Automotive and Technology Group LLC.

Karma owners can look to the website to find identified authorized customer support program providers for parts and service needs for their vehicles.

For current owners of the Fisker Karma, the CSP centers will provide parts and labor for covered repairs free of charge up to $2,000. 

Original owners of the Karma are entitled to additional CSP benefits of $2,000 for parts and $1,000 for labor for covered repairs above and beyond the Owners CSP\ benefits.

“The Fisker Karma parts inventory can now provide an OEM replacement for most any part a Karma might need for its appearance, safety and proper operation,” the company explained.

And the CSP program will remain in place until January 31, 2016, or until the reserved CSP funds have been depleted.

That said, according to company management, that’s not where the Fisker journey ends.

"We are back! And this customer support program is just the beginning," says Taylor. "During the years ahead, we will engage in an active relationship with owners of the Fisker Karma as well as future owners of our unique and innovative vehicles to come."

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