Monthly Payment

10 vehicles for people with tax refunds & tight budgets


Findings from a recent Autotrader survey released on Wednesday showed 70 percent of respondents expect to receive a tax refund this year.

Perhaps better yet for dealerships and finance companies, Autotrader’s survey conducted in February that included 550 U.S. adults contained information that might goose turns and originations. Site officials highlighted that of the 27 percent of survey respondents who plan to spend their refund on a car-related expense, 61 percent are looking to purchase a new or used vehicle.

“There's nothing like a sudden influx of cash to spur on big purchases, and tax refunds make for great down payments on new and used cars,” Autotrader senior analyst Michelle Krebs said. “However, it’s important for car shoppers to be smart about the purchase, being sure to get the right car for their needs that fits nicely into their budgets.”

If a shopper comes to your store’s website or showroom not ready to sign a contract for the most expensive vehicle in inventory, Autotrader’s editors recommended what they think are the 10 best used cars now available and easy to find for a retail price of $13,000 or less:

2012-2015 Chevrolet Sonic

2007-2012 Mazda CX-9

2010-2012 Ford Fusion

2003-2008 Nissan 350Z

2005-2010 Honda Odyssey

2005-2012 Nissan Frontier

2006-2011 Hyundai Azera

2010-2015 Subaru Outback

2010-2014 Kia Soul

2006-2012 Toyota RAV4

Latest data intensifies concerns about long-term loans

CARY, N.C. - 

Used and new metal is rolling over the curb at paces pleasing to dealers and finance companies. But more vehicles are connected to contracts at lengths approaching the time a two-term president spends in the White House.

Autotrader senior analyst Michelle Krebs acknowledged the chatter about longer-term loans intensified as the industry gathered for recent events in Detroit, New York and Las Vegas. Those conversations also included concerns about loans lasting 84 months or even longer, especially for new models where Kelley Blue Book estimated average transaction price for light vehicles in the United States hit $33,666 in March.

“Yet it doesn’t seem like anybody wants to be the one that blinks and backs down. So while there’s a lot of concern and chatter about it, so far I don’t think we’ve seen any action reversing it,” Krebs said when Autotrader and KBB hosted a conference call with the media this past Friday morning.

KBB’s information showed last month’s new-car prices increased by $645 or 2 percent from March of last year. Analysts noticed that prices for Fiat Chrysler units (up 3.3 percent) and Toyota vehicles (up 3.1 percent) rose the most last month.

“While this may seem like good news for automakers and dealers, incentive spending continues to rise within the industry and offset part of this strength,” Kelley Blue Book analyst Tim Fleming said in a release containing the data. “Also, to afford the growing monthly payments, more consumers are financing these vehicles for 72 and 84 months, which will likely delay the purchase cycle for their next vehicle.”

The closing data point from last week’s opening presentation during the 2016 J.D. Power Automotive Summit illustrated the magnitude to which terms are stretching. J.D. Power reported that the percentage of loans in the 84 months and longer range is now 5.4 percent of total sales, up 140 basis points from 2015. Likewise, the percentage of vehicles that are leased is now 31.4 percent, up 360 basis points from 2015.

During the monthly media call, Kelley Blue Book senior analyst Alec Gutierrez pointed out how leasing can be a “counterbalance” to the continual rise in stretching installment contract terms. Still Gutierrez cautioned that the pace of vehicles being turned and the subsequent finance company origination volume are likely to be impacted if more contracts are 72 months or longer.

“As you know if you’re signing up for a six- or seven-year loan, the period of time in which you’re going to be underwater on that loan, you’re going to have to own that vehicle longer before you’re at a point where you can either trade it in or liquidate it or sell it on your own to buy your next new car,” Gutierrez said.

“I think what you’ll find is it’s going to extend the ownership lifecycle for folks who partake in these loans, and will thus keep folks out of the marketplace a little bit longer,” he added.

And Gutierrez also pondered the potential for leasing to slow down, too.

“As time goes on, which way the pendulum swings — more folks taking longer term loans and you see leasing start to pull back — which we would expect at some point as we see used-car values take a hit in the next six to 12 to 18 months, all it’s going to do is extend the time in between purchases for folks who are taking those longer loans,” he said.

Trustmark Warranty now offers VSCs through new website

NAPA, Calif. - 

In light of shoppers spending more time online searching and comparing vehicles, Trustmark Warranty launched a new consumer website this week in an effort to cater to customer’s buying potential beyond the dealership F&I office.

The new website can allow consumers who own a vehicle with an expired manufacturer’s warranty to choose extended auto repair coverage for 12-, 24- or 36-month terms at rates that Trustmark Warranty claims to be as much as 60 percent less than the competition.

Further, the company indicated zero percent financing is available with a $100 down payment.

Trustmark Warranty chief executive officer Luis Nieves mentioned that personal finance experts cite that the average person spends between 30 percent of their monthly take home pay on a vehicle purchase and expenses; and others cite that you shouldn't spend more than half your yearly income on a car.

Either way, Nieves mentioned it’s generally the second largest expense after a mortgage or rent.

"We looked to many tech companies for how to design a modern, tech-friendly product, and Apple and their Apple Care warranty product and service served as an inspirational model for Trustmark Warranty,” Nieves said. “Universally, Apple has set a new bar for customer satisfaction: Their Apple Care customers receive preferential treatment. You can purchase Apple products and warranties all online. The company is incredibly well-funded, and you're not hassled by hard core sales people.

“While extended auto warranties, technically called vehicle service contracts, have been on the market for some time, there's been a lack of trust and transparency in the transaction,” he continued. “Until now, a consumer could only purchase a warranty after dealing with a sales person and incurring the additional cost of that overhead expense. Smart consumers now want to do their own research and make their own online purchase decisions, without the added pressure of a sales person.

“If you're warrantying your cell phone or your laptop, shouldn’t you also purchase a warranty for your car, which entails a much larger financial investment? We think so,” Nieves went on to say about the website now available at

Dominion’s My Payment solution geared to enhance dealer websites


This week, Dominion Dealer Solutions introduced what it’s calling My Payment for dealerships nationwide. Dominion’s My Payment is a suite of tools designed to drive more leads from dealership websites by giving shoppers “real answers” to their payment questions.

The company explained the application embedded in the dealership’s website can move consumers deeper into the sales funnel and increase leads for dealers by 25 percent to 40 percent. Dominion indicated the lead generation process from My Payment can allow online shoppers to select exactly what they can afford and learn what their monthly payments would be for any specific vehicle.

In today’s automotive market, Dominion believes many shoppers are more concerned with the price of the vehicle than the vehicle’s specifics or add-ons. The company claimed My Payment can capture the segment of consumers that are most focused on payment rather than a specific make or model.

By targeting these shoppers, Dominion said the reach of the dealership’s website is broadened to include highly qualified leads, not just browsers. My Payment can let dealers provide easy, informative and engaging methods, which shoppers can use to get accurate payment information and secure credit pre-qualification, and to shop based on the consumer-set payment levels.

The company went on to stress that strong calls to action can encourage shoppers to contact the dealer after selecting a payment option by either phone or setting up an appointment online.

“Most website customers never convert because dealers offer so little for that conversion. My Payment helps dealers offer the customer real information. This is why it generates so many leads from the dealership’s website,” said Nicole Case, general manager for managed services and digital at Dominion Dealer Solutions.

“Best of all, these are leads that enter into the buying process and result in higher front end and back end profits for the dealership. It’s the best Web and marketing conversion solution available today in the automotive industry,” Case went on to say.

Dominion also highlighted My Payment instantly can calculate monthly payments for banks, OEM leases or finance programs, based on configurable dealer profit structure including:

— Customizable reserve markups
— Down payments
— Pricing options
— Credit tiered rates
— All applicable rebates and incentives

Dealers using My Payment on their website can pull reports on interested shoppers by income as well as credit score. My Payment includes fully compliant disclosures for all qualifying programs and terms and is updated daily.

The company added the proprietary soft pull credit technology does not require a Social Security number or date of birth from the consumer. It displays monthly payments for every vehicle in stock and is mobile-optimized, providing highly-qualified leads to the dealer.

Dominion emphasized My Payment’s suite of tools can equip shoppers to make better decisions about which vehicles fit their budgets, thus creating a relationship of trust with the dealership.

”My Payment is a shining example of a suite of tools that gives shoppers something truly valuable while driving results for the dealer,” said Sean Stansell, product director for Dominion Websites. “It’s the true definition of a win-win.”

Elements in place to keep terms long

IRVINE, Calif. - 

Kelley Blue Book estimated the average transaction price (ATP) for new vehicles in the United States climbed to $34,112 in January, representing an increase of $919 or 2.8 percent year-over-year.

To keep that metal moving out of dealership inventory and into finance company portfolios, the easiest path continues to be an avenue that worries industry analysts a bit — lengthening contract terms. More consumers have a set amount available to spend monthly on a vehicle so oftentimes terms are lengthened to meet those parameters.

“The intense focus on the monthly payment and the result of that, extended loans, those are things we pay attention to,” Autotrader senior analyst Michelle Krebs said during a conference call this week.

“We have some concerns around the very long loans because it has implications in the used market and people being able to get back into the market,” Krebs added.

“With all of the new safety, fuel economy, emissions regulations, there will be automatically increased costs in the vehicle that have to go somewhere,” she went on to say.

According to its third-quarter data, Experian Automotive pegged the average term length for a new-vehicle contract at 67 months. The average term for a used-car contract ticked up to 63 months. Those terms left the average monthly payment at $482 for a new model and $361 for a used vehicle.

Kelley Blue Book senior analyst Alec Gutierrez explained the dynamics of the vehicle-buying process have changed significantly during the past five years. Gutierrez pointed to the volume of data that shows shoppers spend 12 to 18 hours researching vehicles and their financing options before ever entering the dealership.

It’s why Gutierrez said when consumers are asked about pain point when buying a vehicle, it remains the negotiations over financing; again pointing to the need to meet monthly payment demands.

“Consumers walk in with a pretty solid expectation of what they’re going to expect to pay,” Gutierrez said during this week’s call. “Because lenders have grown more comfortable extending loans to 66, 72 and more months, I think consumers with relative ease have found ways to finance their purchase.”

Veros Credit leverages ACI Worldwide to improve payment process

NAPLES, Fla. - 

Electronic payment and banking solutions provider ACI Worldwide announced this week that finance company Veros Credit has selected its UP Bill Payment Solution to provide customers a wide variety of convenient choices for paying their auto loans — including debit card and ACH payments via online and phone.

Veros Credit provides auto financing solutions in more than 20 states. The company specializes in the acquisition and servicing of vehicle retail installment contracts through a vast network of franchised and independent dealers.

Veros Credit partnered with ACI to not only increase its customer engagement, but also to better manage transaction costs, while maintaining a high level of security.

“We strive to offer the best customer experience, which means ensuring we provide the easiest way to meet customers’ transportation needs,” said Harvey Singh, senior vice president of loan servicing at Veros Credit.

“ACI’s long track record of success within auto finance allows us to maintain this commitment, as we continue to foster both long-term and expanded relationships with our customers,” Singh continued.

Electronic bill presentment and payment (EBPP) services are part of ACI's UP Bill Payment solution. ACI's Universal Payments (UP) portfolio of solutions can orchestrate all aspects of payments processing for any payment type, any channel, any currency and any network.

“Customers want to pay their bills quickly and easily, and we’re delighted to work with organizations like Veros Credit to strengthen their customer loyalty,” said Mike Braatz, senior vice president at ACI Worldwide.

“As auto lenders look to grow their businesses, they’re focused not only to strengthening dealer relationships, but also enhancing the customer experience to increase repeat customers,” Braatz added.

Autoscribe hires new CFO


Autoscribe Corp. brought on Myles Locke as its new chief financial officer this week.

Locke spent the past 17 years in various leadership roles in payments, finance and card processing, including vice president of finance and vice president of corporate development at Global Payments.

In his role at Autoscribe, Locke will provide strategic financial direction for the company to meet the needs of customers and future prospects and will be a part of the executive team, reporting to chief executive officer Robert Pollin.

“We are very pleased to have Myles Locke joining our team,” Pollin said. “Myles is an experienced and talented CFO with substantial background in payments and technology, servicing multiple markets including health care, auto finance, consumer finance, banking and credit unions and collections and receivables.

"His track record demonstrates an ability to create value and growth for organizations, and we look forward to Myles leveraging his expertise to enhance our organization,” Pollin continued.

In reacting to his new post, Locke added, “I am very excited to be joining Autoscribe Corporation and its leadership team.

“Autoscribe is a company with tremendous capabilities, talented team members, and market leadership positions in a growing industry,” Locke went on to say. “There is great opportunity to continue building on the company’s success as the leader in payments and financial technology.”

3 drivers of change in processing & collections


While finance company executives know it’s important to originate vehicle installment contracts, they also understand it’s vital to keep those accounts current and monthly payments flowing into the company’s account.

In an analysis sent this week to SubPrime Auto Finance News, BillingTree head of corporate marketing Dave Yohe previewed three trends that will impact payments in 2016.

1. EMV? The next step is EMVco compliance and tightened CNP security

In 2015, EMV -- which stands for Europay, MasterCard and Visa — was the “hot topic” as the industry looked to the liability shift on Oct. 1. Reports say the U.S. is migrating slowly to the new chip-and-PIN payment method with MasterCard reporting 46 percent of Americans had not received chip-and-PIN cards, and only 41 percent of merchants had installed terminals to accept them.

But as take-up of the new system increases, so will the importance of new compliance measures set up by EMVco — the consortium that manages EMV standards.

We predict a double edged sword for vendors in 2016. They will have to make sure they comply with EMVco standards for all payment methods — including contact, contactless, mobile and tokenization. At the same time security for card-not-present payments needs to be as tight as possible, as industry opinion predicts fraud moving towards these types of transactions due to the EMV liability shift.

2. Millennials disrupting traditional banking

In the 2015 Banking Industry Growth Strategy Survey, Bank Director found 60 percent of banking executives felt they didn't have the right products, services and delivery methods to address a “decidedly untraditional digital generation.”

In the payments space in 2016 as the number of millennials taking out loans, buying houses and signing up for auto finance increases, organizations that offer 'Generation Y' their preferred payment method will gain a competitive edge. This means offering them a path of least resistance at the payment stage — which means offering digital payment channels such as online portals, mobile and automatic interactive voice response.

3. Continued FinTech development

With the disruptive influences of a changing regulatory landscape and millennials' payment preferences, financial technology will continue its rapid development.

The U.S. is the global leader in Fintech investment according to Statista research, with $3.97 billion invested in 2014. We will see the emergence of modernized gateways to support the latest banking and compliance rules alongside an appetite for modern technology and devices.

Financial technology will be developed to support traditional and non-traditional channels in order to appeal to the widest possible customer range in 2016.

2010 flashback: How much term length has grown


Veteran F&I managers might remember a time when stretching terms beyond 36 months to complete the financing for a used-vehicle installment contract seemed outlandish. Now getting deals bought and used models delivered with terms double that term length is more commonplace.

In its Q3 Used Vehicle Market Report, provided further evidence to the degree longer terms are prevalent.

“Higher vehicle values have caused a dramatic shift in the way that consumers finance,” analysts said. “In order to keep monthly payments at manageable levels the trend toward loans over five years is now the norm.

“Comparatively, five years ago these loans only represented 40 percent of the business but in today’s market they are the majority at 65 percent,” they continued.

The report contain comparisons between payment and term metrics Edmunds pinpointed for this year to show the expansion from 2010. Here is the breakdown:

Average Monthly Payment by Term Length
Used Term
2010 2015 2015 vs. 2010
 1-12  $422  $374  -11.3%
 13-18  $275  $241  -12.4%
 19-24  $440  $380  -13.6%
 25-30  $289  $278  -3.7%
 31-36  $339  $327  -3.5%
 37-42  $321  $299  -7.0%
 43-48  $316  $308  -2.5%
 49-54  $327  $319  -2.6%
 55-60  $347  $345  -0.7%
 61-66  $369  $351  -4.9%
 67-72  $387  $397  2.4%
 73-84  $398  $409  2.7%
 Average  $360  $375  4.1%

“Lower interest rates and increased terms has made monthly payments at nearly all term lengths lower than 2010 levels,” analysts said. “However, we are seeing an increase in monthly payment for those loans with the longest terms.

“The higher concentration of longer terms loans has brought up the monthly payment average to $375 from $360 in 2010,” they added.

Autoscribe collects 2 more honors during Best in Biz Awards


Autoscribe Corp., provider of PaymentVision and Lyons Commercial Data, has been named a silver winner in the Best in Biz Awards, an independent business awards program judged by members of the press and industry analysts.

Autoscribe — also a recent winner in the Stevie Awards, Inc. 5000 List, Jacksonville Business Journal BizTech Awards and more — received a silver honor in the Finance Executive of the Year and a silver honor in the Legal Executive of the Year categories. The honors went to chief financial officer Raj Gupta and Laurie Nelson, chief compliance officer and general counsel.

With more than two decades of innovation in the financial technology industry, Autoscribe offers a full suite of tools through PaymentVision and Lyons Commercial Data to help their customers grow their business, simplify payment processing, mitigate risk, and ensure compliance.

The fifth annual program in North America boasted the highest number of submissions to date. More than 600 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.

“We are thrilled to be recognized in this year’s Best in Biz Awards for finance executive of the year and legal executive of the year,” Autoscribe vice president Eugene O’Rourke said.

“We remain committed to providing best-in-class service along with the most secure, compliant and state-of-the-art tools in the industry. Recognition in the Best in Biz Awards serves to confirm our commitment to excellence as well as the bright future for Autoscribe,” O’Rourke continued.

Best in Biz Awards 2015 honors were presented in 60 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, Marketing Campaign of the Year and Website of the Year.

Winners of Best in Biz Awards 2015 were determined based on scoring from an independent panel of 46 judges from highly recognized newspapers, business, consumer and technology publications, radio outlets and analyst firms

“In the more than 15 years that I have been covering enterprise and consumer technology, it’s been fascinating to watch ‘old school’ tools and technologies evolve for the cloud era,” said Mathew Schwartz of InfoRiskToday, who returned to the Best in Biz Awards judging panel for the second time.

“What struck me most about this year’s entries in the Best in Biz Awards were the businesses that — brand names or not, long-established players or even more recently birthed organizations — continue to grapple with how to best reinvent themselves, and by doing so best tap the latest technology possibilities and capabilities for better attracting, retaining and serving their customers,” Schwartz added.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2015, visit