CARSON, Calif. -

More evidence of just how long in the tooth the fleet of vehicles in operation is nowadays arrived through a new AutoMD.com survey, showing how much service work might be in the market.

The site broke down its survey results by categorizing DIYers (do it yourselfers) and DFMers (do it for me’s). 

Among DIYers, 44 percent of survey respondents said they’re driving a primary vehicle that is more than 10 years old, and 36 percent DFMers indicated their primary unit is more than 10 years old.

These units also have plenty of miles, too, as 64 percent of DIYers and 58 percent of DFMers reported having 100,000 miles or more on that primary vehicle.

In fact, nearly 21 percent respondents from both survey participant categories said that primary ride has more than 200,000 miles.

The AutoMD.com report is based on an online survey conducted among 5,351 vehicle owners from Dec, 11 and Jan. 21.

For dealers who want to keep service bays filled with this potential work, Auto/Mate Dealership Systems is presenting a workshop on the topic at the 14th Digital Dealer Conference & Exposition in Orlando, Fla.

Auto/Mate president and chief executive officer Mike Esposito will lead a discussion at 11 a.m. on May 9 titled, “How to Increase Service Growth Through Auto Dispatching.” Esposito highlighted the presentation will be aimed at dealers and general managers as well as fixed ops and service managers who want to increase efficiencies and gross profits in the service department.

“Making the transition from outdated, manual dispatching methods to automated systems can be very challenging,” Esposito said, “Workshop attendees will learn the common pitfalls associated with this type of transition and how to avoid them.”

Additionally, Esposito will cover the three levels of service dispatching (manual, semi-automated and automated) and discuss the benefits achieved with each new level, such as increased service tech efficiencies, shop efficiencies and shop loading.

The Auto/Mate boss went on to mention that attendees will take away:

—The thought process and technical process that dealers and managers need to go through to set up an auto dispatching system, such as how to define service tech skill levels, how to set up op codes, and most important, how to retrieve all this information from your existing system.

—How to track and measure the improved efficiencies in the service department.

—What doesn’t work, why it doesn’t work and how to avoid problems during the transition process.

For more information, visit: http://www.digitaldealerconference.com/speakers/#Mike Esposito.

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