Enterprise Fleet Management supervisor scores ASE World Class Technician Award


Enterprise Fleet Management announced that out of nearly 900,000 automotive technicians working in the U.S. — its management customer support supervisor Kelley Hatlee is one of only 16 individuals to earn the 2017 ASE World Class Technician Award from the National Institute for Automotive Service Excellence (ASE) and the Auto Care Association.

Fewer than 2,000 individuals have been honored since the award program began more than 30 years ago.

"Only a handful of technicians master the skills necessary to earn the ASE World Class Technician Award," Tom Gieseking, vice president of fleet operations for Enterprise Fleet Management said in a news release. "This rare honor speaks to the dedication and professionalism Kelley brings to Enterprise Fleet Management and to our customers on a daily basis."

Individuals must test and procure ASE certification in 22 specialty areas in order to earn recognition as a World Class Technician.

Hatlee receives the prestigious honor after earning the titles of ASE Master Automobile Technician, ASE Master Medium/Heavy Duty Truck Technician and ASE Master Collision Repair Technician, and two other advanced level diagnostic certifications for gasoline and diesel engines.

Currently, he holds a total of 32 ASE certifications.

Hatlee has more than two decades of automotive industry experience. He joined Enterprise Fleet Management 11 years ago.

As customer support supervisor for Enterprise Fleet Management's National Service Department, Hatlee leads a team of subject matter experts who are responsible for technical assistance, recall management, vendor relations, fleet support, vehicle maintenance and training.

The National Service Department employs more than 100 ASE-certified service technicians.

“Enterprise was the first fleet management company to win the ASE 'Blue Seal of Excellence' award and has won for 20 consecutive years, an industry record,” Enterprise Fleet Management added.

Carfax & Edmunds collect more workplace honors


Both Carfax and Edmunds recently received recognition for the quality of their workplaces.

For the eighth time in a row, Carfax is a Great Place to Work in the D.C. area, according to Washingtonian. It’s the first instance a company has earned that level of recognition that many times on the publication’s biennial list of top workplaces.

Meanwhile, Edmunds was included in Entrepreneur’s Top Company Cultures list, a comprehensive ranking of U.S.-based businesses exhibiting high-performance cultures. Created in partnership with culture management software and service provider CultureIQ, the Top Company Cultures list ranks Edmunds as one of the top 50 large companies, and recognizes the company for creating an exceptional culture that drives employee engagement, exceeds employee expectations and directly contributes to company success.

Bolstered by what it described as a people-first culture and state-of-the-art work environment, Carfax said it has built a reputation as the choice for innovative thinkers and career-seekers. Carfax employees often cite the mission-driven focus of the company, teamwork and emphasis on individual strengths as the principles most valuable to their success.

“We’re thrilled that our team once again earned a spot on Washingtonian’s list for what fuels our great culture,” said Adrienne Webster, vice president of human resources at Carfax. “Sure, we’ve got an office full of cool gadgets, games and creature comforts for us and the newest members of team Carfax, our dogs. We believe a great culture grows from healthy competition, knowing your work makes a difference to millions, and being rewarded for your efforts.”

Carfax recently expanded in the D.C. area, adding 25,000 square feet to its Cushman & Wakefield-managed Fairfax County offices. The company also is hiring dozens of programmers and data engineers to help innovative solutions like Carfax Used Car Listings and Carfax History-Based Value be the standard for used-vehicle buyers and sellers.

Carfax employees work in an open, collaborative environment that fosters teamwork yet gives people plenty of personal space. Carfax also works together to give back to the local community, most notably the annual Bike to the Beach ride, for which they raised more than $48,000 towards autism research in 2016.

“One of the keys to our success is playing to the strengths of each Team Carfax member,” Webster said. “Being at the forefront of innovation in the consumer information world gives our team the chance to grow and take on new challenges. We invest in cutting-edge tools and technologies that contribute to the growth of our employees and our products. People love working here because the resources they need to thrive are readily available to them.”

Carfax also earned distinction as a Best Place to Work in Virginia for 2017 from Virginia Business. The company made the inaugural list in 2011 and has been recognized every year since.

In addition to Washingtonian and Virginia Business, Carfax ranked on top places to work lists from The Washington Post and

Carfax president Dick Raines, who recently celebrated 25 years with the company, was voted as one of the nation’s most-liked business leaders in 2016 through

Meanwhile on the West Coast, Edmunds chief executive officer Avi Steinlauf described the work atmosphere that generated the company’s latest accolade.

“At Edmunds, our people are our greatest asset, so we place a great deal of emphasis on creating a corporate culture that caters to them as people, not just employees,” Steinlauf said. "From policies including a Results-Only Work Environment and extended parental leave, to bonus perks like cash toward vacations and our award-winning ‘Edquarters’ office space, everything we do reflects our ethos that people are the backbone of our success and we work hard to make Edmunds a place they want to be.”

The full list, presenting a total of 153 companies categorized as small, medium or large companies — with 25-49 employees, 50-99 employees and more than 100 employees, respectively — is available on Core insights, behaviors and attributes that have helped to shape the high-performing cultures presented by the top companies are shared alongside practices to help other companies develop their own workplace environments.

The list shares core insights, behaviors and attributes that have helped shape the top companies' high-performing cultures as well as practices to help other companies develop their own workplace environments.

“Great company cultures don't happen on their own. They’re the result of great leadership, and a conscious effort to make everyone on a team feel engaged and important,” said Jason Feifer, editor in chief of Entrepreneur. “The honorees on our 2017 list are proof that strong cultures make even stronger companies. Entrepreneurs at all levels can draw inspiration from them.”

The rankings for all companies were determined using CultureIQ’s methodology for measuring high-performance cultures. Employees at each company received a survey of multiple-choice questions, and the answers were used to assess a company’s strength across 10 core components of culture — collaboration, innovation and communication to name a few.

The companies with the highest scores joined the Top Company Culture list in ranking order. To be considered for the ranking, a company must have at least 25 employees, have been founded before Jan. 1, 2015, and be headquartered in the U.S.

“A high-performance culture leads not only to employee engagement but also to measurable business results,” said Greg Besner, founder and CEO of CultureIQ. “These organizations show us that great companies start with great culture.”

Subaru names Calif. Manheim location Auction of Year

FONTANA, Calif. - 

Subaru of America recently announced the winner of its 2016 Auction of the Year award, which honors auctions for sales effectiveness and service quality.

This year’s title went to Manheim Southern California.

“A numerical score is calculated at the conclusion of every sale at every location on a monthly basis and the auctions are ranked monthly based on the final score,” Subaru nationalf fleet remarketing manager John Manchin said in a news release.

Subaru said it evaluates auctions by tracking and measuring three key components which include: total sale percentage, retention to goal price and the number of unique buyers.

Manheim Southern California is among several auctions that host combined Subaru factory sales, which features company promotional and program vehicles.

Edmunds honors over 800 dealers for customer satisfaction


On Wednesday, Edmunds announced it honored 817 dealerships throughout the country for delivering rewarding car shopping experiences with its Five Star Dealer Award.

The award  recognizes car dealers who have received the highest overall rating for customer satisfaction in Edmunds' dealer sales ratings.

"Today's car shoppers are incredibly savvy, and we know that more than 70 percent of them read dealer reviews before deciding where to buy their next vehicle," Avi Steinlauf, chief executive officer of Edmunds, said in a news release.

"Programs such as the Five Star Dealer Awards that recognize excellent customer service can make a real difference to dealers looking to stand out from the competition. We celebrate these exceptional dealers and congratulate them for going above and beyond for their customers."

The fifth annual Five Star Dealer Award recipients have maintained at least a 4.5-star average over the past two years to be honored.

Award recipients were also required to participate in the Edmunds Dealer Partner program and over the past year earned an overall sales rating of five stars on a minimum of 20 reviews on

For the full list of 2017 Five Star Award winners, visit Edmunds' new Dealer Center page. 

Dealers interested in participating in's Dealer Partner program can visit for more information.

Women in Remarketing nominations open

CARY, N.C. - 

Auto Remarketing is now accepting nominations for the Women in Remarketing Class of 2017.

Don't miss the opportunity to honor the exceptional women of the used-car industry, who drive businesses such as auctions, consignors, dealerships, captive finance companies and more.

The April 1 issue of Auto Remarketing will contain a special section designed to honor those women that will be chosen for its 2017 Women in Remarketing Class.

They will also be honored at the Used Car Week Conferences this fall.

Nominations can be made here.

Please note: the deadline for nominations is Friday, March 3.  All nominations must be done through the website link above. 

We will include a brief profile on each honoree in our April 1 edition.

Special advertising will also be available for this Women in Remarketing issue.

For more information or to purchase space, please contact publisher Bill Zadeits at


Vincentric names Toyota & Lexus 'Best Value in America'


Vincentric has revealed the winners of its 13th annual Best Value in America Awards, which name brands and vehicles that provide cost-of-ownership value in various vehicle categories.

Vincentric awarded Toyota two of its best value brand awards, one for  passenger cars and the other for SUVs/crossovers/vans.

“Toyota delivered its impressive performance with eight different model-level awards, led by 13-time winner Toyota Tacoma,” Vincentric said in a news release.

Other brands awarded include best value luxury brand winners Acura and Lexus, as well as Ford for top truck brand.

“The Lexus brand award was a hard-fought win, as Audi also showed strong value with four model-level winners including the A3, A5 and A7,” Vincentric explained.

Vincentric measures cost-of-ownership according to eight different cost factors: depreciation, fees & taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs.

“Using a statistical model, Vincentric identified the Best Value in America winners by measuring which vehicles had lower than expected ownership costs given their market segment and price,” the company said. 

Vincentric evaluated over 3,000 vehicle configurations in all 50 states and Washington, D.C. by analyzing a range of annual mileage intervals and insurance profiles.

“Our analysis benefits consumers by providing them insight to great value when it comes to the complete picture of owning and operating a vehicle,” Vincentric [resident David Wurster said in a news release. “The 2017 Vincentric Best Value in America awards show that when manufacturers measure and manage a vehicle’s total cost of ownership, they are able to consistently deliver high value to consumers.”

Vincentric's automotive insight data is currently used by organizations such as AOL, BMW, Business Fleet Magazine,, Chevrolet,, Mercedes-Benz, NADA Guides and Toyota.

Below is the full list of the Vincentric Best Value in America Awards winners in each segment:


Passenger Car Brand: Toyota

Luxury Car Brand: Lexus

SUVs, Crossovers, & Vans: Toyota

Luxury SUVs & Crossovers: Acura

Truck Brand: Ford



Subcompact: Toyota Yaris iA

Subcompact Hatchback: Honda Fit

Compact: Honda Civic

Compact Hatchback: Toyota Corolla iM

Mid-Size: Subaru Legacy

Large Sedan: Genesis G80

Sports Car: Fiat 124 Spider

Hybrid: Toyota Camry Hybrid

Electric/Plug-in Hybrid: Mitsubishi i-MiEV



Luxury Compact: Audi A3

Luxury Coupe: Lexus RC 200t

Luxury Mid-Size Sedan: Lexus IS 350

Premium Luxury Mid-Size Sedan: Lexus GS 200t

Premium Luxury Mid-Size Coupe: Audi A5

Premium Luxury Large Sedan: Audi A7

Luxury Sports Cars: Audi R8

Luxury Hybrid: Lexus ES 300h

Luxury Convertible: BMW M4

Luxury Electric/Plug-In Hybrid: BMW i3



Subcompact SUV/Crossover: Buick Encore

Compact SUV/Crossover: Subaru Crosstrek

Intermediate SUV/Crossover: Toyota 4Runner

Large SUV/Crossover: Toyota Land Cruiser

Minivan: Toyota Sienna



Luxury Electric/Plug-In Hybrid SUV/Crossover: Volvo XC90 Plug-In Hybrid                                    

Luxury Compact SUV/Crossover: Lexus NX 200t

Luxury Intermediate SUV/Crossover: Acura MDX

Luxury Large SUV/Crossover: Infiniti QX60



Small Pickup: Toyota Tacoma

Full-Size 1/2-Ton Pickup: Toyota Tundra

Full-Size 3/4-Ton Heavy Duty Pickup: Chevrolet Silverado 2500

Full-Size 1-Ton Heavy Duty Pickup: Ford F-350

U.S. News selects 20 ‘Best Cars for the Money’


On Tuesday, U.S. News & World Report announced the winners of its 2017 Best Cars for the Money awards, which recognize vehicles that provide consumers with the best combination of quality and value within 20 automotive categories.

Methodology for determining winners includes merging quality and value data into a composite score.

Within the 20 categories, the vehicle with the highest score is named the Best Car for the Money in that category.

Additionally, the rankings are updated regularly and compare cars on the basis of safety, reliability and a consensus of industry experts’ opinions.

The Toyota and Honda families won the most awards. Toyota and Lexus combined to five awards, while Honda and its luxury brand, Acura, earned four.

“Most consumers know to look to Toyota for value and reliability,” said Jamie Page Deaton, managing editor of the U.S. News Best Car rankings.

“However, these wins show that Toyota and Lexus go beyond the basics and impress reviewers with the performance, comfort and connectivity of their products, while also providing compelling pricing and ownership costs versus the competition.”

Trophies are scheduled to be presented to the winning automakers during press preview days at the Chicago Auto Show, on Thursday.

Highlights from the 2017 Best Cars For The Money awards include:

CATEGORY                 WINNER

Compact Cars             2017 Kia Soul

Sports Cars                 2017 Fiat 124 Spider

Midsize Cars               2017 Hyundai Sonata

Subcompact SUVs      2017 Honda HR-V

Full Size Trucks           2017 Ford F-150

For the full set of winners and finalists, visit

American Recovery Service receives Patriot Award


American Recovery Service (ARS) was recently awarded the Employer Support of the Guard and Reserve (ESGR) Patriot Award for the company’s backing of employees serving in the National Guard and Reserve.

ARS employee Christina Prado serves in the U.S. Army Reserves A Company 328th and submitted ARS as a nominee for the award. Prado was joined by her commanding officer as part of a committee to present the company with this prestigious honor.

ESGR is a Department of Defense program that promotes cooperation and understanding between Reserve Component Service members and their civilian employers. According to the ESGR website, “Encouraging employers to support and value the balance between employment and military services of members of the National Guard and Reserve, ensures that these ‘citizen warriors’ can defend and protect us at home and abroad with a continued promise of meaningful civilian employment for themselves and their families.”

ARS chief operating officer Dave Copeland explained how the company strives to aid employees who are involved in activities associated with the nation’s military.

“ARS enjoys interacting with employees to reach mutually agreeable arrangements to ensure their employment is maintained while serving our country,” Copeland said. “In addition to providing supportive employment opportunities for our reserve employees, we recognize the value and importance of family readiness support.

“It is our goal to support those who freely give of themselves for our nation,” he continued. “Providing sponsorship for events such as the local ESGR Family Day is another way we’ve been able to contribute toward that goal.”

In the award letter presented to ARS, James Combs, chairman of the California ESGR, offered congratulations and declared, “Your employer support of the Guard and Reserve Patriotic Employer Award reflects the high level of support that you have shown for your employees serving in the United States Armed Forces Guard and Reserve.

“This award recognizes employers, like you, that are providing outstanding support for their National Guard and Reserve employees,” Combs added.

Prado went on to say, “ARS’ support was the backbone of this event, but the support really goes farther than this one event.

“When I must report for duty, I can breathe easy knowing that the team can fill my responsibilities until my return. And I don’t live with the stress or worry about if I will have a job to return to ARS is an asset to the Army Reserve and National Guard and that is why they were granted the Patriot Award,” she continued.

37 companies among Automotive Website Award winners


The 2017 Automotive Website Awards honored 37 of the best automotive digital marketing companies and one individual for their automotive websites and technology.

More than 200 industry leaders were in attendance during an event that coincided with last week’s National Automobile Dealers Association Convention.

“This year’s lineup impressed our team and showed true innovation. We are honored to hand out awards to these deserving companies,” award organizers said.

The individual honored was Cory Mosley, who was the recipient of the 2017 AWA Lighthouse Award. The AWA Lighthouse award recognizes an individual who has achieved greatness in the automotive community.

The seven categories for the 2017 AWAs included websites, sales process, rising stars, social media, website merchandising, marketing solutions and fixed operations.

Among the award winners was LotLinx, which was recognized for the LotLinx TURN product. The accolade marked third year in a row that LotLinx has been recognized with an AWA.

“It's an honor to again be recognized as the best tool in the market helping car dealers maximize their digital ad spend,” LotLinx founder Len Short said. “We’re constantly striving to build products that empower dealers to take control over their digital sales. Being at the forefront of the movement to put dealers in the driver’s seat when it comes to digital marketing is thrilling.”

Brian Pasch, founder of PCG Companies and sponsor of the AWA, added, “I've long been impressed with the dedication LotLinx has shown when it comes to improving the ease with which dealers can effectively market and turn their entire inventory. The LotLinx solution simplifies VIN-specific advertising on Google, Facebook, and hundreds of automotive shopping and research portals, providing insights and optimization in one easy-to-use platform.”

Here is a full list of winners of 2017 Automotive Website Awards:

Lighthouse Award

Cory Mosley

Websites – U.S.

Dealer eProcess
Dealer Inspire

Canadian Websites

Vicimus: Glovebox V3

Websites – EU


Sales Process

AutoAlert: AlertMiner
DealerSocket: DealerSocket Blackbird CRM
Digital Dealership System: dds.TV

Rising Stars

AutoAlert: Pando
CarNow: BuyNow
Dealer Inspire: Online Shopper

Social Media

AutoAlert: FuzeCast/CuratorPro/FuzeShield
Dominion Dealer Solutions: Prime Response
Spectrum Reach: Guaranteed Performance Plus (GPP+)

Website Merchandising

CarNow: Visual Sales Manager
Dealer Inspire: Conversations
Spectrum Reach: Targeted Content Library
TradePending: SNAP

Marketing Solutions

3Birds Marketing: The Wire 3.0
Dealer eProcess: CAROi
Dealer Teamwork: Launch Control

Fixed Operations

Conversica: Automotive Service Assistant
DealerSocket: DealerSocket Service
ELEAD Service1One

Cox Automotive names Automotive Woman of Year


Cox Automotive presented Ford’s Linda Silverstein with its 12th annual Barbara Cox Automotive Woman of the Year Award during a breakfast at the NADA Convention on Saturday.

The remarketing and rental operations general manager was recognized for her business leadership, community advocacy and commitment to advancing the automotive industry.

“Linda is exactly the type of professional the automotive industry needs more of. By sharing her experiences through mentoring, she is helping develop future leaders,” said Cox Automotive president Sandy Schwartz.

“This award is named after the late Barbara Cox, one of our owners and the mother of Jim Kennedy, our chairman. Linda shares many of the same qualities and all of the values that we admire in Mrs. Cox, including showing her appreciation for the positive influences in her life by giving back. I am honored to present this award to Linda on behalf of Cox Automotive.”

Schwartz gave Silverstein her award during the Northwood University Dealer Education Award annual breakfast at NADA.

Silverstein began her career at the Ford Motor Co. in 1982 as an analyst in Ford Division's Detroit District Sales Office. Since, she’s held a variety of marketing and sales positions at Ford Division and Lincoln Mercury Division in Atlanta, Detroit and San Francisco.

Silverstein has been responsible for Ford’s vehicle remarketing since 2002, certified pre-owned since 2005 and rental operations since 2007.

“To be recognized for my participation in an industry that I love is quite an honor,” said Silverstein. “I often tell people that are just starting their careers that if they are passionate about what they do, they will never work a day in their life. I am passionate about the auto industry…it’s fast pace and the ever-changing nature of the business — coupled with great people — make it a fun and rewarding industry to be a part of.

“Cox Automotive’s genuine commitment to supporting women in a traditionally male-dominated industry – both inside the company and in the industry at large – is very powerful. I am honored to be the recipient of The Barbara Cox Automotive Women of the Year award. I am thankful for all of my mentors along the way that gave me the advice and support to succeed in this great industry.”

In 2009, Silverstein was inducted into the National Auto Auction Association Hall of Fame. She was also recognized as 2010 Consignor of the Year and was honored as a Warren Young Fellow.

In addition to presenting the Woman of the Year Award to Silverstein, Cox Automotive gifted a $10,000 scholarship to Alesandra D'Agostino, a Northwood University student.

D’Agostino is a junior studying automotive retail management and automotive aftermarket management who is active in her community by volunteering at a crisis shelter and soup kitchen as well as Rake a Difference, which helps seniors and individuals with disabilities.