Conferences and Events

3 reasons to attend ACA’s Washington Insights Conference


ACA International chief executive officer Pat Morris reiterated three reasons why collection industry executives should participate in the organization’s 2016 Washington Insights Conference, which had to be adjusted due to a revised congressional schedule released by new leadership in the U.S. House of Representatives.

While the date has changed to April 20 and 21, Morris maintained that the event is an exclusive opportunity for ACA members to make their voices heard on Capitol Hill.

At this year’s Washington Insights Conference, Morris pointed out ACA members will have the unique opportunity to meet leading members of Congress, as well as officials from regulatory agencies such as the Consumer Financial Protection Bureau, the Federal Communications Commission and the Federal Trade Commission.

“ACA is working tirelessly to make Congress and federal regulators understand the complex credit and collection industry and the vital role it plays in the U.S. economy,” Morris said. ” Now is the perfect time for industry leaders to make their voices heard in Washington.”

Morris then pinpointed three other reasons why is attending this meeting so important

1. You will be empowered by real information and insight. Attending this meeting will ensure that you are informed about what is coming for our industry. You will learn about the latest changes and the actions being considered by federal regulators. You will get the very latest information right from the source.

2. Your voice will be heard. We are not powerless against these agencies — the CFPB, FCC, FTC, and others — and it is important for representatives of these agencies to hear directly from credit and collection professionals. They need and want to hear real-life examples of how their past actions have impacted your employees, business, and those consumers from whom you are attempting to collect. Your input will enable your elected representatives to understand what changes they can make to fix the problems with our current debt collection laws.

3. You will help your business. You will have a chance to meet and hear from leading members of Congress and industry-leading lobbyists on TCPA and other regulatory issues. There will be plenty of opportunity to ask questions and dive deep into how you can best be prepared to meet the demands your business will face in 2016 and beyond.

The Washington Insights Conference also will feature renowned journalist Bob Woodward as the keynote speaker. Registration for this event is now open on ACA’s Washington Insights website.

From the Editor: What’s new at Used Car Week?


Three years ago, I was getting ready to go to my first Used Car Week, which was taking place, coincidentally, at The Phoenician.

Jonathan Fredin, our chief photographer here at Cherokee Media Group, told to me expect lots of food throughout the five-day conference series.

This, of course, was music to my ears. (And, by the way, he was right).

We’re returning to The Phoenician this year, and tasty food will once again be on the menu at Used Car Week 2015.

But here are a few changes you can look forward to:

CPO Forum begins at 9 a.m. Monday (Nov. 16)
That means early to bed Sunday night. Monday morning will kick off with some great workshops, and we don’t want you to miss out.

The CPO workshops repeat
If you pull up your handy Used Car Week app on your smartphone, you’ll notice that our CPO Forum workshops repeat. So, if you have trouble deciding which ones to attend, no need to worry. Catch them on the next go-around.

Additionally, some (but not all) of the National Remarketing workshops repeat, including a few on Wednesday. Be sure to check the agenda to get the full rundown. And all of that info can be found on the Used Car Week app.

Inaugural Remarketing & Used Car 40 Under 40
On the awards side of Used Car Week, we have added a presentation to honor Auto Remarketing’s inaugural Remarketing & Used Car 40 Under 40. These folks will be recognized during a luncheon on Thursday (12 p.m. to 2 p.m. on Nov. 19)

Networking & reception fun
In additional to our usual receptions, this year, we also have two new networking/social events for you to enjoy.  From 8 p.m. to 11 p.m. on Wednesday night (Nov. 18) is the Cocktail Hour, brought to you by Vcommerce. Head up to the J&G Steakhouse Patio, atop the Phoenician’s main building, for all the fun.

Then on Thursday (Nov. 19) is the Social Hour, sponsored by Fleet Financial, Montway Auto Transport and ServNet. It will be held from 4:30 p.m. to 6:30 p.m. in the expo hall.

Editorial & social media
Last but not least are some editorial and social media additions to Used Car week.  We’re planning to set up space in the expo hall to conduct video interviews. If you’re interested, email me at or tweet me at @AR_JoeOverby. Or just find me at Used Car Week and come say hello! 

Speaking of Twitter and all things social media, be sure to use the #UsedCarWeek hashtag for your social media posts throughout the week.  And be ready for an exciting announcement regarding our Best Auto Auctions to Work For in 2016.

Meantime, get set for a great week of content, networking and fun.

And, please, enjoy the food. 

Our National Remarketing Executive of the Year


Really, anywhere that Howard Segal has gone, there have been cars.

His job as a youth at the gas station, pumping fuel at age 13. Following the footsteps of his older brother, the southern New Jersey native then became a mechanic in his late teens. That eventually led to the dealership world, auto finance and remarketing.

And now the vice president and national remarketing manager for Wells Fargo is our latest National Remarketing Executive of the Year.

The award, sponsored by ServNet, will be presented to Segal on Nov. 18 at the National Remarketing Conference portion of Used Car Week.

“In just three short years, the National Remarketing Executive of the Year, presented by ServNet, has become a great tradition and generated strong respect within the remarketing industry,” said Bill Zadeits, publisher of Auto Remarketing and Used Car Week conference chair.

“It’s something that we at Auto Remarketing and the National Remarketing Conference are very proud of, and we’re honored to present this year’s award to Howard Segal of Wells Fargo,” Zadeits added.

“ServNet congratulates Howard Segal of Wells Fargo Auto Finance as National Remarketing Executive of the Year,” said Kevin Brown, ServNet’s president and owner of Missouri Auto Auction. “He has long been a respected partner and valued friend to the auto auction community, and we applaud his tireless efforts and the outstanding contributions he has made to our industry.”

R. Charles Nichols, owner of BSC America Auctions and former chairman of the board at ServNet, added: “Howard is one of the giants in the remarketing industry, whose dedication, vision and innovation have established his position as a leader in the marketplace.”

Segal has seen it all when it comes to the car business. He worked for a decade in the dealership world, starting in his early 20s. Starting off as a mechanic in the service department, Segal advanced from there, eventually becoming a used-car manager.

He has been with Wells Fargo since 2003 and held previous remarketing roles with Bank of America and PNC National bank. All told, Segal has been on the remarketing side of the business for more than 20 years, but his experience on the dealership level certainly still helps him today. 

He said that working in the dealership gave him the chance to experience the sales and service process and learn the organizational part of it.

You will be able to learn more from Segal in our Nov. 15 issue of Auto Remarketing, our on-site issue for Used Car Week.

In addition to the awards ceremony, Segal will be a panelist on the “The State of the Pre-Owned Industry” general session at NRC on Nov. 19. Both are can’t-miss events, so make your register for Used Car Week and check out our attendee list, as well.

Going to Used Car Week? Your competitor might be


Are you an attendee, exhibitor or sponsor at Used Car Week?

It’s a strong likelihood your competitor is, at least judging by the lists below.

And it might be that someone you might benefit from doing business with could be on one of these lists.

So, if you’re not, you could be missing out.

Used Car Week Attendees:

Used Car Week Sponsors (by conference)

CPO Forum
Ally SmartAuction
Auto Alert
Contact at Once
Costco Auto
Cox Automotive
General Motors
Kia Motors America
NCM Associates
SGS Automotive Services
Subaru of America
Toyota Motor Sales, USA
Volkswagen of America

SubPrime Forum
American Lending Solutions Corp.
Black Book
Dealertrack Technologies
Del Mar Recovery Solutions
Hudson Cook
NAF Association 
PAR North America

Re3 Conference
AFG Remarketing
Ally SmartAuction
American Lending Solutions Corp.
Consolidated Asset Recovery Systems
Del Mar Recovery Solutions
Digital Recognition Network 
JMN Logistics
MBSi Capital Corp.
Montway Auto Transport
PAR North America
Primeritus Financial Services
The Stream

National Remarketing Conference
AFG Remarketing
Ally Servicing
Ally SmartAuction
Auction Edge
Auto IMS
Automotive Finance Corp.
Cox Automotive
GM Financial 
Independent Auction Group
Jack Cooper Holdings Corp.  
JMN Logistics
Liquid Motors
Montway Auto Transport
My Dealer Online
NADA Used Car Guide
RVI Group
SGS Automotive Services
Sutherland Asbill & Brennan

Used Car Week
Alliance Inspection Management
Ally SmartAuction
America's Auto Auction
Cox Automotive
Dealers Auto Auction of the Southwest
Dealertrack Technologies
Fleet Financial
GM Financial 
Insurance Auto Auctions
Liquid Motors
Montway Auto Transport
Potratz Advertising
S&A Communications

Alliance Inspection Management
Allied Solutions
Ally SmartAuction
Automovy Logistics
BillingTree Payment Solutions
Cox Automotive
Insurance Auto Auctions
Intrix Technology
Jack Cooper Holdings Corp.  
Liquid Motors
Montway Auto Transport
NAF Association 
National Creditor's Connection
PassTime International 
Proaction I-D Limited
Spectrum Field Services
United Road
Universal Car Remote
Victory Recovery Services
Whann Technology Group
Wilkin Marketing

Former Steelers great, Vietnam vet coming to NARS 2016

IRVING, Texas - 

American Recovery Association officials landed their keynote speaker for the next North American Repossessors Summit coming up in April.

Scheduled to appear at the event with the headline sponsor Harding Brooks Insurance is Rocky Bleier, who intends to recap his courageous tale that takes place on the football fields of America and the battle fields of Vietnam. Bleier will share the lessons he learned through the NFL and the U.S. Army to motivate attendees to reach for their goals, despite the unexpected obstacles life brings.

The eighth annual event is set for April 14-15.

ARA insisted Bleier embodies heroism, determination, teamwork and leadership.

After being drafted by the Pittsburgh Steelers in 1968, Bleier was drafted by the U.S. Army to fight in Vietnam. After being severely wounded, he was told he would never walk again, but he bravely rehabilitated himself for re-entry into the NFL.

Defeating all odds, Bleier regained his running back spot on the Steelers’ roster. The winner of four Super Bowl championships, he continues to inspire audiences and peers alike. Bleier was the recipient of the 2015 Eagle Rare Life Heroism Award for his incredible drive and inspirational story. The hard lessons Bleier learned early in life helped him overcome adversity and reach his goals in life after football. Some of those lessons are described in the popular book based on his life, Fighting Back, and on the ABC movie by the same name

“The obstacles that Rocky has overcome throughout his life makes him a true leader who will be able to provide invaluable lessons to the recovery industry,” ARA president Jerry Wilson said. “His story and message, along with the insight of other NARS speakers, will leave attendees with new outlooks to help drive their businesses toward success.”

There will be many influential speakers and powerful roundtable discussions at this year’s NARS.

Friday’s schedule includes five in-depth roundtable discussions on relevant business and industry topics including strategy, marketing, leadership and sales, of which attendees can choose to attend three. Roundtable speakers include:

— Michael Eusebio, president of RepoRoute
— Justin Zane, vice president of Zane Investigations
— Renee Low, program manager at Northern Star Management
— Alex Price, executive vice president at MasterFiles

More speaker announcements will be announced soon. ARA also gave a special thanks to AGR Recovery Specialists for being its first sponsor to contribute to the speaker fund. If you would like to contribute, email

 In addition to the dynamic lineup of speakers, the NARS 2016 sponsorships are also going fast. MVTRAC is set to sponsor the fourth annual golf tournament, while Harding Brooks will kick things off during Thursday’s sponsored cocktail party.

Friday’s breakfast will be sponsored by PAR North America and Digital Recognition Network will sponsor a tailgate party officials said “is sure to be a real home run.”

Additional sponsorships are still available. Visit for more details.    

The NARS 2016 theme, “The Rules of the Game”, will be centered around how to build a successful business by focusing on growth, profitability and sustainability. Professionals from the collateral recovery and remarketing industries will gather in Dallas to participate in NARS 2016. The summit will focus on open and collaborative discussions designed to improve the future of the industry.

To register, go to

NRC/NAAA just 1 year away

CARY, N.C. - 

A new era for how the wholesale industry will gather annually for its largest event is just a year away from dawning.

The National Auto Auction Association is gathering for its annual convention this week in Orlando, Fla. But next year, the event will be a part of the National Remarketing Conference during Used Car Week at the Red Rock Casino & Resort in Las Vegas.

The team at Cherokee Media Group (which publishes Auto Remarketing) orchestrates Used Car Week, which includes not only the National Remarketing Conference, but also the CPO Forum, the SubPrime Forum and the Re3 Conference.

They will be on-site at the NAAA Convention this week in exhibit hall booths 205 and 207. Stop by to learn more about next year's event — and meet baseball legend Lou Piniella during the opening reception from 4 p.m. to 6 p.m. on Wednesday.

“It’s amazing to consider that in a little more than 12 months from now all of the great elements of the NAAA’s annual convention will be combining with the NRC to form an event that’s aimed to benefit all players in the wholesale space,” Cherokee Media Group president and Used Car Week chairman Bill Zadeits said.

“The addition of NAAA’s convention to Used Car Week is a natural fit for everyone concerned and allows industry professionals to concentrate their networking,” Zadeits continued.

“Our team not only is doing a great job of organizing this year’s NRC coming up in November, but also looking ahead at how to plan for NRC/NAAA 2016 to make it not only meet but exceed the industry’s expectations,” he went on to say.

The meeting will be known as the National Remarketing Conference and National Auto Auction Association Convention and will be held each year during Used Car Week.

Getting both organizations to this point in the process has taken more than a year.

Dave Angelicchio, a past NAAA president who spearheaded the effort for a combined meeting, said when the combined conferences were announced last year: “I am extremely pleased that we have reached agreement to combine our conferences beginning in 2016.”

He went on to say that one of the many benefits to be realized will be when people can make one conference trip instead of two.

Another former NAAA president, Jack Neshe, also expressed support when the deal was announced in 2014, noting that the combination of the two meetings could not be accomplished until 2016 because of existing hotel contracts.

One registration fee will be used for the NRC/NAAA, said Frank Hackett, NAAA’s chief executive officer.

He said when the combined conferences were announced that some professionals who normally attend a NAAA convention but not the NRC will now be able to network with other industry professionals, and the same is true in reverse, as there are some people who traditionally attend NRC but not NAAA. “This will be a great value to everyone involved,” he said at the time.

Ron Smith, chairman emeritus of Cherokee Media Group, said the relationship with NAAA further enhances the value and importance of Used Car Week.

“The vision we’ve always had for UCW was that professionals from different segments of the industry can meet over a one week period to get to know each other better and find common areas where it is beneficial for them to work together,” Smith said.

From the Editor: Embrace change & blend with foundation

CARY, N.C. - 

Almost 20 years ago to the day, State Line Auto Auction hosted a sale that is said to be the first time a car was sold via simulcast.

Two decades later, almost 14 percent of auction sales are simulcast, according to the 2014 NAAA Annual Review. More than 4 percent are online-only, the same report says.

So, yeah, things have changed in the auction business, just as they have in the dealership world or for anyone else that buys and sells a product, be that Amazon, Best Buy or Domino’s (emoji your pizza!).

But many of the foundations of a successful business in the wholesale market — adapting to meet the customer’s needs and the importance standing behind a quality product, instilling confidence, and so forth — still stand firm today.

As we celebrate the National Auto Auction Association at the NAAA Convention this week, you will see much of this theme in our special convention edition magazine coverage — the balance between the emerging technologies and digitalization of the wholesale world with what has made the in-lane auction model work over the years.

In his column for this issue, our guest contributor and friend Jim DesRochers shares how after more than 25 years in the business, he still hears a lot of talk about the importance of lane location and run position.

At the same time, DesRochers also goes on to talk about the advanced technology the physical auctions offer, which again shows the change in the remarketing business.

His column also touches on a couple handfuls of factors that impact auction prices, and interestingly enough, these drivers are a mix between traditional market factors (having a rep on the block, vehicle history reports, seasonal demands) and conditions brought on by technology and the Internet (simulcast, imaging).

And some, still, really have to do with both. For instance, DesRochers lists this as one of the price drivers: “Dealer attendance to total consignment ratios, including targeted niche vehicle buyers, in-lane and online.”

Our feature on “How auctions balance technology: In-lane & online”  discusses some of this dance, as well. That feature delves further into State Line’s simulcast sale and where simulcast and online sales have gone in the last 20 years.

Change is a big theme in the auction business. It’s also an opportunity, and incoming NAAA president Mike Browning points this out in a profile story on the Manheim San Antonio general manager.

“I feel like our biggest challenge is also our greatest opportunity. Change … It’s a word often used but not always understood. What needs to change and what needs to stay constant?” Browning said. “I think we should always be challenging the status quo. In-lane or online, we have to be looking forward.”

Full coverage can be found in our Sept. 15 NAAA Convention issue of Auto Remarketing, which includes auction feature stories (one of which is a look at condition reports), a profile on Browning, DesRochers’ column, your Auction Life photos, our Spotlight on Commercial Consignors and a look at the National Remarketing Conference and NAAA Convention coming together in 2016.

Look forward to seeing you in Orlando! 


Used Car Week: More sponsors & launch of sneak peek webinar

CARY, N.C. - 

With just nine weeks to go until this year’s conference series kicks off, Used Car Week continues to build momentum.

In addition to the debut of the sneak peek webinar series for the event (hosted by advertising extraordinaire Paul Potratz), our conferences team has been busy adding new sponsors for Used Car Week.

Among those recently coming aboard:

CPO Forum

Re3 Confrence
MBSi Capital Corp.

Used Car Week
Fleet Financial

And speaking of the sneak peek webinar series, a leader with one of those sponsoring companies, Melinda Zabritski of Experian, will be previewing her SubPrime Forum opening keynote address during the next webinar, which is scheduled for Oct. 1 at 3 p.m. EST. 

For information about Used Car Week, be sure to visit

Auction Academy wraps up summer sessions

FRANKLIN, Tenn. - 

The TPC Management Co. put three more sessions in the books this summer for its Auction Academy aimed at providing continued education for auction industry professionals.

The academy will host its next and final event for 2015 as a joint-class session in Detroit this fall.

The first of the three summer sessions was hosted in mid-July in Spokane, Wash., the Auction Academy’s fourth annual trip to the location. The academy’s Class 4 Group participated in DAA Northwest’s Rock & Roll Sale along with interacting with key managers at the auction.

Len Roll, the auction’s manager of reconditioning shops, led the first day, focusing on auction operations along with a tour of the auction facility. Lecturers for the academy’s students included Greg Mahugh, the auction’s co-owner, and Mitzi VanVoorhis, the auction’s marketing manager, as well as an interactive exercise led by Gonzaga University professor of leadership studies Dr. Shann Ferch.

The second day included a discussion with Dave Woods, director of remarketing for Harley Davidson, followed by a Harley auction at DAA Northwest. The day ended with the Rock & Roll concert headlined by Heart following an industry overview by Charlie Vogelheim and an outline of auction technology by Scott Finkle, president of Auction Edge.

“We cannot thank Bob McConkey, Greg Mahugh and the entire staff of DAA Northwest enough for once again allowing the Academy to participate in their largest sale of the year,” said Penny Wanna, the academy’s vice president of administration. “It is amazing to see how the team is able to handle record breaking consignment volumes and so graciously accommodate us being right in the middle of all the auction action for the entire week.”

The academy hosted its first “Seminar Series,” later in July, featuring a Digital Manager’s Session in Chicago. The single-day session featured several presentations on various technology platforms, followed by open discussion on the challenges and opportunities of operating their businesses.

“That afternoon was the single most dynamic discussion session I have ever witnessed in our industry,” said Pierre Pons, the academy’s chief executive officer. “I am convinced that due to the interactions of that afternoon, the state of online sales for independent auctions has been enhanced dramatically.”

The academy’s Class Group 3 went to Brasher’s Sale Lake in late August for an auction tour and several discussion sessions. One academy student, Wanda Jowers, a 23-year employee of Carolina Auto Auction, commented on her experience.

“In all my years at the auction I thought I had seen just about everything,” Jowers said. “But over the course of my Academy experience, which allows me to visit so many other facilities around the country, I have picked up something new each and every time. The Salt Lake City session was my favorite to date — but quite honestly I have loved them all.”

For more information on the Auction Academy, visit its site here.

Remarketing & Used-Car Industry’s 40 Under 40

CARY, N.C. - 

I pressed “send” on the email to notify recipients of the inaugural “Remarketing & Used-Car Industry’s 40 Under 40.”

It wasn’t even five minutes later that I got the first response back. Then another. And another, and another.

It went on like that for a while.

As a magazine editor, this was awesome; folks in my line of work love quick responses.

But that wasn’t the best part. See, it wasn’t that people responded, it was how they responded to earning 40 Under 40 recognition.

Just a few examples:

“Wow! Thank you!”
“This is quite an honor, and I’ll be honest, I’m shocked.”
“ … wow this is amazing, thank you!”
“Thank you for such great news!

It was extremely humbling to hear such positive response from our 40 Under 40 recipients, especially after learning all the great things these folks are doing in this business and within their communities.

It’s touching to know that this award is meaningful and impactful to some of the very people who are making a significant impact in the industry.

And at such young ages, I might add.

As a 32-year-old myself, I’m right at the midpoint of the age range for our honorees. Being a part of this same generation, I can appreciate the broader economic, political and cultural environment in which our honorees grew up, went to school and eventually made their way in the workforce.

That makes this whole project even more rewarding.

And inspiring. If I ever need a swift kick of motivation, reading these people’s stories certainly provides that to a 30-something like me.

Speaking of inspiring, it was also heartening to see how many people nominated their peers.

Unfortunately, the very nature of this project doesn’t allow us to pick all the nominees, although many are equally impressive in their own right.

But good news: this is just the first edition. This industry is full of people under 40 (and under 30, for that matter) who are making waves, and this project is going to allow us to recognize many different folks year after year. Congratulations to all the honorees, nominees and the great companies you represent. And thank you for making this project rewarding!

And now, without further ado, is the inaugural Remarketing and Used-Car Industry's 40 Under 40:

Sarah Amico, Jack Cooper Holdings Corp.

Chad Bockius, CarStory

William Brigance, City Auto Sales

Chase Channell, Rick Case Kia

Jose Delgado, PAR North America

Steven DeLuca, Auto Auction of New England

Joe Derkos, J.D. Power 

Dan Diedrich, Auction Edge

Kirby Durham, J.D. Byrider 

Jenifer Eggert, Manheim

Josh Elias, Del Mar Recovery Solutions

John Elizaga, Emkay

Summer Ernsberger, ADESA 

Scott Fontaine, Ally 

Adam Galema, NextGear Capital 

Brent Garrett, CarLotz

Alec Gutierrez, Kelley Blue Book

Spencer Henney, Manheim

Jason Herman, U.S. Bank 

Casey Hughes, Toyota Financial Services 

Chris Knaub, Bill Luke Chrysler Jeep Dodge Ram 

Joe Mappes, Primeritus Financial Services

John Mathiowetz, Avis Budget Group

Brian McBrearty, ARI

John Messiha, Capital One Auto Finance 

Joe Miller, Auto Auction Services Corp.

Nick Ouritski, Thrift Auto Sales

Jodie Plaunt, Grand Rapids Auto Auction

Todd Rea, Dealers Auto Auction of Chattanooga

Jenn Reid, Equifax 

David Rice, Cox Automotive

Dustin Ruch, MetroGistics

Christina Schrank, National Auto Care

Michael Scott, Consumer Portfolio Services

Brian Skutta, AutoAlert

Revathi Srinivasan, ADESA 

Jessica Stafford, Cox Automotive

Michael Vincent, Newell Auto Group

Jordan Walters, Black Book Auto

Jeremiah Wheeler, Digital Recognition Network

Amal Zahri, DriveTime

These honorees will be recognized during a ceremony at the National Remarketing Conference portion of Used Car Week this fall.

Complete coverage of our 40 Under 40, including special feature stories about these honorees, can be found in the Sept. 1 issue of Auto Remarketing.