Dealer Groups

ProMax adds open recall monitoring tool

DAVENPORT, Iowa - 

Dealer Marketing Services, the makers of ProMax Unlimited, recently released Recall Check, a new feature for the platform that tracks open recalls.

Recall Check was designed to monitor a dealer’s entire inventory for open recalls.

“Recall Check gives our dealer customers a foolproof way to track all pertinent recall information and use it to generate service business and protect their dealership from liability,” ProMax chief executive officer John Palmer said in a news release.

Recall Check is powered by the provider of automotive recall news and data Recall Masters, which draws on a comprehensive OEM database.

“As the automotive market evolves, Recall Masters is continually evolving our systems and database to provide the most valuable information possible to promote sound dealership business initiatives and consumer safety,” Recall Masters chief executive officer Christopher Miller said.

“The integration with ProMax’s Recall Check feature allows their customers to easily access unique recall data and information through the existing ProMax workflow. ProMax dealers can focus on efficiently managing recalls and attending to the needs of consumers through a familiar, proven platform. The partnership with ProMax is one more step in the right direction to ensure consumer safety and to mitigate the risk of automotive-related injuries.”

The new solution uses an automatic nightly process and checks for recalls anytime a trade is booked in or a vehicle is delivered.

“Recall Check is a tool that can be leveraged in a number of ways,” added ProMax chief operations officer Shane Born. “The automatic monitoring ensures that all recall information is available; dealers can craft different strategies based on their local laws and individual prerogatives. Savvy dealers can use Recall Check to better evaluate trades, book in inventory, or funnel customers to their service lane in some instances. There are also options to print recall disclosure forms on sold vehicles. It has everything a dealer needs. There are a lot of possibilities.”

Additionally, all recall information obtained by Recall Check is tracked across several reports dealerships can access at their leisure.

LHM store named on Arizona top workplace list

PHOENIX - 

Larry H. Miller Dodge Ram Avondale recently announced that it has once again made it onto The Arizona Republic and azcentral.com’s 2017 list of Top Companies to Work For in Arizona.

The dealership is on the list for the second consecutive year. A total of 100 companies are chosen each year.

All of the companies were honored at an awards breakfast reception held at the Fairmont Scottsdale Princess hotel on Thursday.

“It is incredible to see that a culture based on the values of stewardship, hard work, integrity and service can make such a difference both in the lives of our employees and our customers,” LHM Dodge Ram Avondale general manager Mike Messina said in a news release.

“As our employees embrace the culture that we are striving to achieve, it drives them to succeed. In turn, it drives our business, making us the best place in town to work and do business. It is extremely gratifying to see the many lives that have been enriched as this dealership continues to evolve.”

LHM Dodge Ram Avondale said it was recognized for its employee incentive programs such as the dealership’s holiday bonus program, employee appreciation celebrations and Saturday lunches.

Each company on the list completed a two-part assessment process conducted by Best Companies Group (BCG), an independent workplace research firm.

BCG used the combined data from both parts of the assessment process to select the 100 companies honored.

The process began with BCG’s Employer Questionnaire, which asked about benefits, human resourse policies and the fun things employers do for their employees, according to LHM Dodge Ram Avondale.

Following the first assessment, companies were asked to take the Employee Engagement and Satisfaction Survey.

The survey measures employee experience in the following nine core focus areas:

  1. leadership and planning
  2. corporate culture and communications
  3. role satisfaction
  4. work environment
  5. relationship with supervisor
  6. training
  7. development and resources
  8. pay and benefits
  9. overall engagement

The 100 companies are to be named in a special supplement in the July 2 issue of The Arizona Republic, as well as at topcompanies.azcentral.com and www.BestCompaniesAZ.com.

Galpin sets 11,000-unit summer sales goal

NORTH HILLS, Calif. - 

Galpin Motors is currently aiming to sell 11,000 vehicles during its annual summer sales event, which kicked off on Memorial Day weekend and will continue through the end of September.

Over the years, the dealership has committed to sales challenges such as the Galpin 3,000, the Galpin 4,000, the Galpin 6,000 and the more recent Galpin 10,000.

Galpin said this year it was time to bring the sale to 11,000.

“The Galpin 10,000 has always been a fun summer sales event, but this year we thought it was time to take it all the way up to 11,” Galpin Motors president Beau Boeckmann said in a news release.

“We need that extra push to go one louder and are very excited about the Galpin 11,000.”

Additionally, throughout the summer, Galpin said, in conjunction with its sale its employees will work with a number of community organizations and charity groups to collectively contribute 11,000 hours of charitable service to the dealership's local community

Employees’ community activities will include volunteer work and city beautification projects, according to Galpin.

“Meaningful philanthropy plays a big role at Galpin and we look forward to positively impacting our community while also reaching our sales goals,” Boeckmann said.

VinSolutions to host summit on CRM utilization & retention

MISSION, Kan. - 

VinSolutions is set to host its annual VinWorx User Summit on July 11 and July 12 at the Sheraton Kansas City Hotel at Crown Center in Kansas City, Mo.

The two-day summit provides attendees training on improving CRM utilization and how to use data to increase customer retention. 

"Automotive and marketing trends are changing on an ongoing basis, coupled with a shifting sales forecast in automotive. For dealerships to stay ahead of their competition, they need to know how to create a personalized customer experience and how to maximize marketing, lead-generation and ongoing customer engagement," VinSolutions Senior Director of Performance Management Mark Vickery said in a news release. "VinWorx is the perfect setting for dealers to gain some new insights, skills and approaches to making their dealerships more profitable."

VinWorx speakers, break-out sessions and software training will focus on topics relevant to auto dealers, such as what dealerships can expect from the car selling process in today’s digital landscape.

Breakout sessions will cover three themes related to VinSolutions' Connect CRM: Connect, Ignite and Succeed.

The summit's line-up of keynote speakers includes Cox Automotive Chief Operating Officer Mark O'Neil; Tim Mueller, automotive industry strategist from Google; PCG Communications founder Brian Pasch; and Mike Burgiss, Cox Automotive’s vice president of digital retailing.

"We are always asked by our customers what can be done to make them better dealers," Vickery added. "At VinWorx, you can have that conversation with VinSolutions experts and your peers from across the country."

For more additional information about VinWorx or to register for the summit, click here.

LHM acquires 4th Denver Nissan store

DENVER - 

Larry H. Miller Dealerships recently acquired a Nissan store in Denver, making the city the group’s largest market outside of its Salt Lake City headquarters.

The Nissan store is located at 2400 W. 104th Avenue in Denver and has been renamed Larry H. Miller Nissan 104th.

This purchase follows four years of continued growth within the Denver market, according to the group.

LHM currently employs more than 1,000 individuals at 13 Colorado locations.

Timeline of Colorado expansion 

LHM's Larry H. Miller began his career in Denver as a parts salesman in 1970. By 1987, he opened Larry H. Miller Toyota Boulder, followed by Larry H. Miller Liberty Toyota Colorado Springs a year later and Larry H. Miller Toyota Colorado Springs in 1992.  

In the new millennium, the group opened Larry H. Miller Volkswagen Lakewood and Larry H. Miller Nissan Highlands Ranch in 2001 and 2006, respectively.

Larry H. Miller Chrysler Dodge Jeep Ram 104th in Thornton and Larry H. Miller Ford Lakewood opened in 2014. The next year, the group founded the Larry H. Miller Ram Truck Center in Federal Heights.

Last year, LHM returned to the Denver market to open Larry H. Miller Dodge Ram Cherry Creek, Larry H. Miller Colorado Chrysler Jeep and Larry H. Miller Fiat Denver in Aurora; and Larry H. Miller Nissan Southwest in Littleton.

LHM currently operates 61 dealership locations under 20 different automotive brands in seven Western states.

Consumers show strong midsize sedan loyalty

SAN FRANCISCO - 

Consumers’ loyalty to midsize sedans is currently strong and shopper interest across all luxury SUV/CUV segments is up 2 percent from April, according to Jumpstart Automotive Media’s latest shopper interest data report.

Interest in midsize sedans across Jumpstart’s portfolio of sites is up for the second consecutive month, rising by 4 percent during April and May.

Jumpstart’s May report determined 49 percent of midsize sedan shoppers surveyed by the company are exclusively researching vehicles in this category.

“As shopper interest in SUVs and CUVs has grown exponentially over the past few years, luxury auto brands have been expanding their lineups to include more size, feature, and pricepoint options. And we’re seeing that these brands are now experiencing broad audience appeal,” Jumpstart marketing and strategic insights vice president Libby Murad-Patel said in a news release.

“We are also interested to see that midsize sedans — a segment that had the fifth largest loyalty decrease in 2015 – 2016 (down 11 percent) — has seen loyalty grow every month this year. As loyalty continues to be a challenge, especially amidst the growth in SUV and CUV options, this is impressive.”

Behind Ford and Chevrolet, holding its rank as the third most-shopped brand, Toyota gained 6-percent share last month.

Toyota saw success among some of its core and newer models such as the Camry, RAV4 and C-HR.

Fellow Japanese brand, Mazda, also gained 6 percent share in May, the automaker currently ranks eighth among of all brands researched on Jumpstart sites.

The report broke down Toyota & Mazda growth trends in May:

  • Toyota

— Camry (+8%, rank 17)

— RAV4 (+16%, rank 32)

— Corolla (+15%, rank 55)

— C-HR (+89%, rank 104)

— 86 (+41%, rank 136)

— Yaris iA (+19%, rank 248)

  • Mazda

— CX-5 (+7%, rank 13)

— MX-5 Miata (+18%, rank 14)

— CX-9 (+20%, rank 26)

— 6 (+17%, rank 77)

— CX-3 (+4%, rank 85)

Jumpstart's May report is based on the shopping behavior of more than 17 million car shoppers who are researching vehicles across the company’s portfolio of automotive publishers.

Dealertrack celebrates new Long Island headquarters

LAKE SUCCESS, N.Y. - 

In celebration of its new headquarters in Long Island’s Village of North Hills, Dealertrack was set to hold a ribbon-cutting ceremony on Wednesday afternoon for the project’s team members and contributors with state and local officials.

The 10-acre LEED-specified headquarters with a 230,000-square-foot facility is set to be home to roughly 600 team members early next month.

“When Dealertrack originally announced the new building plan three years ago, it was a vision driven by our team members to have a work environment that inspired innovation and collaboration, and overall health and wellness in the workplace,” Dealertrack senior vice president of finance and operations Dean Tilsley said in a news release. “As we have grown over the years, we have done so with an unwavering commitment to the Long Island metro area.”

With a 17-year lease, Dealertrack is committed to remaining in Long Island, according to the company.

“As mayor, I welcome Dealertrack to the Village of North Hills. I am pleased to participate in the ceremonial ribbon cutting for the state-of-the-art building that will serve as the headquarters for this fine company,” Village of North Hills Mayor Marvin Natiss said in the release.

The new facility features indoor basketball and volleyball courts, a cafe, cardio room and yoga studio, indoor and outdoor dining areas, game rooms and a walking trail.

TRITEC Real Estate Company, which served as construction manager for the project, partnered with Castagna Realty as the new headquarters' real estate developers.

“TRITEC Development, LLC, in partnership with Castagna Realty, is proud to have conceived and created this landmark headquarters facility, providing a cutting-edge, amenity-rich environment that will allow Dealertrack to continue to build one of Long Island's most talented teams in the tech industry,” TRITEC Principal Jim Coughlan said.

We appreciate the cooperative efforts of the Village of North Hills, as well as the empowering investments from both the New York State Empire State Development Corp. and the Nassau County IDA; this structure stands as testimony to the success of the public investment in local economic development.”

Spector Group oversaw the building envelope and Combined Resources designed the interior spaces, according to Dealertrack.

“For 51 years, Spector Group has built many landmarks on Long Island. Dealertrack joins the architectural landscape as an icon at the gateway to the Long Island peninsula,” said Spector Group Principal Marc Spector. “It is a fresh, unique design for Long Island and the tri-state area. We believe this design reflects the energy and growth of Dealertrack and we're delighted to be adding such a distinctive structure to Long Island's rich architectural legacy.”

The new headquarters is located at 3400 New Hyde Park Road in New Hyde Park, N.Y.

“We are proud to offer our team members a state-of-the-art facility where they can continue to develop solutions that are changing the way the world buys and sells vehicles, and also contributes to local economic prosperity,” Tilsley added.

CarStory revamps solution to keep mobile shoppers & ‘skimmers’ on VDPS

CARY, N.C. - 

CarStory has released an enhanced version of its Market Reports that is designed to heighten mobile shopper engagement on VDPs, according to the artificial intelligence platform’s creator Chad Bockius.

“The main focus for this release was all about the design, in terms of the look and feel, but more importantly how we represent the analytics that we share and how to optimize Market Reports for mobile shopping,” Bockius said in a phone interview with Auto Remarketing.

“Over three-fourths of consumers today are shopping on their mobile device — both on their couch and on the lot. And as a result of that, it has created a culture of skimmers.”

Because mobile devices have become the primary type of interface for a large majority of the population it is important to make mobile shopping experiences conveniently engaging, Bockius explained.

“They’re going to skim information quickly and we had to address that,” he said.

“We had to create an experience that allows consumers to access and consume the data the way that they want it. Which is just a reality of 2017.”

CarStory Market Reports is now fitted with added additional data elements, such as a feature on the Market Reports home screen where machine learning is used to automatically identify images, according to Bockius,

“Based on our research, we know exactly which images consumers want to see first, and we use that data and our machine learning to process those images to create a collage on the first screen of the Market Report. Which is not just a nice design element, but more importantly it’s giving information to the consumer,” Bockius explained. “It’s not giving them the information over text, it’s giving them information visually, so they can see what features the vehicle has.”

Bockius said CarStory offers dealers three benefits: more engagement, more leads and ultimately more sales.

“In our research, we have found that dealers who have employed Market Reports see a 60 percent decrease in bounce rate. And we have seen a 24 percent increase in lead conversion,” he said.

Bockius believes the dealer VDP should be the best resource for a consumer who is making that decision to buy.

“The more people that you are bringing into the door, the more you are going to be able to sell. If you can’t engage that consumer on the VDP, it’s the equivalent of having that consumer walk off your lot,” he said.

“We have brought all the critical research information directly to bare on the dealers’ VDP to keep those consumers engaged and tell the consumer the whole story, so that ultimately they can make that confident decision to buy.”

CarStory has the largest depository of inventory data in the industry, according to Bockius.

“It’s quite amazing, the amount of science and the amount of data processing that occurs to generate these reports, but at the end of the day our goal is to hide all that to ultimately create a simple summary that consumers can access right on that dealer VDP,” he said. “When we analyze the data, we are looking at a specific vehicle relative to the market competition in a local area. All of our data comes down to two buckets of data we have to sort and analyze the first is all of the market supply data or the actual inventory, so what is available for sale today — that’s part of the data.”

Bockius said consumer demand data, which covers a variety of things, is the second source of CarStory data.

“We look at what consumers are searching for, the vehicles that they are spending their time on, the vehicles they are cross shopping and the features they are looking for,” he added.

Bockius mentioned that Kevin Frye, eCommerce director of Jeff Wyler Automotive Family once told him that with CarStory Market Reports, he can become an instant expert on every car on the lot.

“You can imagine how difficult it is for any salesperson to know the specific, the whole story about hundreds of cars,” he said. "We automate that process for you, we can put that information right in your pocket and you can be an expert whether you’re talking to a consumer on the phone or on the lot instantly, and that is going to help dealers move metal,”

CarStory is completely free to dealers. For more information, about Market Reports or to become a participating dealer, visit dealers.carstory.com.

Dominion integrates CRM with GM data

NORFOLK, Va. - 

Dominion Dealer Solutions’ CRM and lead management systems, Autobase and Web ControlTM, are now both premium CRM products for General Motors.

As part of GM’s Dealer Technology Assistance Program (DTAP), Dominion has agreed to complete integration to all available GM DTAP Data service integrations by the end of Q4. 

Through DTAP, GM makes its data available in their dealers’ own CRM systems to improve sales, customer experience and customer satisfaction.

"General Motors bestows a Premium product designation on select CRM solutions that provide deep database integrations so dealers can do business as efficiently as possible all in one place," Dominion director of OEM partnerships Ryan Kelly said in a news release. "Dominion is proud that both Web Control and Autobase are recognized as Premium CRM products and have been approved for the iMR Turnkey Vendor Program."

GM dealers who utilize either Dominion Autobase or Web Control can now access GM tools from the client record. Previously, the tools were only accessible from various GM websites and other GM internal systems.

Key integration points that have been enhanced include DCDE Customer Search, VPS – Incentives Offer Management and VPS – GM Credit Card.

The integrations are now available to both Dominion Autobase and Web Control customers at no additional charge.

Additionally, Dominion said over the next several months it will also be adding both its Vehicle Locate Service (VLS) and Vehicle Invoice Service (VIS) for the GM dealers.

Helion tests 125 dealership employees with ‘spear phishing’ cyber scam

TIMONIUM, Md. - 

Helion Automotive Technologies has a new data security warning for auto dealerships because in recent weeks spear phishing hackers have been busy planting malware inside of social media posts designed to lure employees of organizations to click on the post.

Dealership employees are ideal targets for spear phishers looking to grab Personally Identifiable Information (PII) and bank account information, according to Helion.

"This is the same spear phishing scheme that hackers have been using successfully in targeted email messages for several years now," Helion president and chief executive officer Erik Nachbahr said in a news release. "The problem is that although most employees have been told and know not to click on emails from people they don't know, they don't think twice when it comes to clicking on a message or offer in their Facebook feed. They are more trusting in a social media environment."

If employees take the bait of hackers and click on infected links, malware can be downloaded onto the employee's computer compromising the entire organization's network, the information technology solutions for auto dealers said.

Helion recently conducted a phishing test at an auto dealership by sending emails to 125 employees where three employees took the bait. When prompted by the website the email drove them to, they entered both their usernames and passwords.

If the attack were in fact real, the consequences could cost a dealership thousands, Helion said.

"That test was a good sample that revealed auto dealerships are very vulnerable to this type of attack and need to do a better job at educating their employees," Nachbahr said.

Nachbahr’s tips for preventing a spear phishing attack:

  • Instruct employees to never click on links in social media posts and messages from their computers or personal devices while at work
  • Require employees to change their network login passwords every 90 days
  • Encourage employees to keep social media profiles private and don't accept friend or connection requests from people they don't know
  • If employees receive a phone call, email message or social media message from a banking institution, vendor or other entity that asks for personal information, do not give this information verbally or via email, but contact the institution directly
  • Get cyber liability insurance, which covers costs associated with a data security breach and loss of data
  • Regularly apply software updates to Microsoft Windows, Internet Explorer and all software applications on every PC
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