5 findings from FactorTrust’s latest auto index

On Tuesday, FactorTrust released the most recent research findings in its series of underbanked indices, the Underbanked Index – Auto, which is designed to provide insights into the earning and living trends of credit-challenged consumers seeking a vehicle.

Such insights can help auto financing companies to better know their customers and make more informed decisions on extending credit.

The Underbanked Index – Auto identified at least five key insights of credit-challenged consumers buying and financing a vehicle, including:

1. Age and gender

Average age – applicant: 38
Average age – borrower: 39
Average loan amount trends up to age 46 ($2,260)
Males and females: 50 percent/50 percent (applicants) and 55 percent/45 percent (borrowers)

2. Income

Applicant: $2,926/month ($35,112 annualized)
Borrowers: $3,000/month ($36,000 annualized)
National average comparison: Fifty percent of American workers make less than $30,000 per year, according to the Social Security Administration.

3. Employment

Nearly 60 percent are employed in two primary areas: retail (41 percent) and quick serve restaurants (16 percent).
The retail employment sector has historically been the largest employer in both the non-prime auto and consumer finance segments.

4. Education

Forty-four percent who graduated high school went on to earn a bachelor’s degree or higher
Fifty-five percent hold only a high school diploma
One percent has attended a vocational or technical school or program
National average comparison: Forty percent of the U.S. population holds a high school diploma, according to 2016 U.S. Census Bureau information. 

5. Housing

Length of residence: 2 years
National average comparison: The average American lives in one residence for 11 to 13 years, according to the National Association of Home Builders)

“This index, specific to the auto industry, analyzes the proprietary performance and behavioral data we have on non-prime consumers that auto financing companies can’t get from the Big 3 bureaus,” said FactorTrust chief executive officer Greg Rable. “By pairing this data with traditional data, these companies can see the complete credit profile and creditworthiness of consumers.”

Data is based on analysis from FactorTrust’s proprietary database of 250 million records related to underbanked consumers collected by the company each quarter. The findings of the index assist financial institutions, associations, analysts and media interested in tracking, benchmarking or understanding the needs of underbanked consumers.

AGORA’s mission to revolutionize bulk purchasing

Steve Burke spent more than three decades making bulk portfolio purchases during his career that includes leadership positions with Center Street Finance, SFG Finance, Regional Acceptance and FSB Financial. Burke highlighted how technology changed the auto finance business with solutions such as sophisticated credit decisioning models, improved collection tools and GPS devices.

“However, one thing that seems stuck in time and never changed was the way dealers and finance companies sold their loans in bulk in the secondary market,” Burke said.

As a result, Burke leveraged that industry experience with a highly successful Silicon Valley private equity and venture capital investment fund to create AGORA; what he describes as “a true marketplace for buyers and sellers of auto loans.”

AGORA officially opened for business back in April. Along with support from the technology sector, the company also landed partnerships with a quartet of industry-leading loan brokers, generated more $300 million of loans listed and collected hundreds of registered users.

“Before AGORA, businesses relied on brokers and internal sales people/advertising to put buyers and sellers together,” said Burke, who is AGORA’s founder and chief executive officer. “Though I ran businesses that were the largest and most active buyers of bulk pools of loans, I felt constrained and frustrated that we were not seeing all that was potentially available in the market.  

“In addition, over the years, through the thousands of purchase and sale transactions my businesses executed with a wide range of sellers — from small mom and pop dealers to large, national finance companies and banks. Rarely were any two alike,” he continued. “The biggest friction point (for both the buyer and the seller) was the inability to transmit and receive loan-level data in a consistent, secure and reliable format.

That’s where AGORA steps in with its technological platform that is meant to read the portfolio offering the same way; whether it’s $1 million or $100 million. The platform is designed to allow buyers and sellers to publish and exchange loan data directly in an efficient and secure environment without the need of intermediaries or brokers.

“The single biggest hurdle has been ensuring we develop AGORA in a manner such that it remains agnostic to all the different dealer management systems and loan servicing systems that are currently in use,” Burke said. “It would have been relatively simple to design a system that maps on a one-to-one basis with just a single system — to operate almost as a plug-in to existing system. 

“While that would great for those users of that single DMS, it would leave the rest of the industry out in the cold,” he continued. “What’s truly made AGORA transformative is the massive amount IP we have invested in the front end to position AGORA as a common carrier platform for the industry rather than a feature only to be enjoyed by a select few.”

And more than just Burke believes in what AGORA can do. In June partnerships became effective with Domenick Chiappareli of Henderson, Nev., William Campbell of Boynton Beach, Fla., James Coates III of Dallas and Russell Bryant III of Denver.

Chiappareli, Campbell, Coates and Bryant collectively bring several decades of experience in marketing and business development across a wide range of consumer asset classes. Each has deep relationships across the entire country and will be a powerful resource towards driving ever-growing volume to the AGORA platform.

“Once I saw the power of AGORA, I instantly wanted to get in on the action. The platform will transform the way business is conducted and completely disrupt the old-school broker way of doing things,” Chiapparelli said.

AGORA also reached a partnership with Auto Loan Technologies, which does business as AutoZoom, to expand the suite of services available to the buy-here, pay-here dealer community. AutoZoom is a web-based scoring and predictive underwriting SaaS provider designed to meet the underwriting and analysis challenges of the BHPH industry through its unique ability to build custom-fit scoring models for dealerships.

“I have been facilitating the origination efforts of the buy-here, pay-here dealer and finance company communities for decades. Having the ability to partner with AGORA and provide those same clients with exit and liquidity solutions helps complete the value chain we offer the industry,” AutoZoom founder Scott Carlson said. “We could not be happier to have a partner like AGORA.”

With AGORA only a few months into its journey, Burke acknowledged the company is looking to improve.

“We have come a long way but still have a long way to go, and we are constantly upgrading our interfaces and mapping technology to stay one step ahead,” he said. “The challenge of anticipating what lies around curve in the road ahead and ensuring AGORA is positioned to handle that — that remains our biggest hurdle. 

“Additionally, as more and more millennials start or take over dealerships and finance companies, those millennials are used to technology and are not familiar with the old way of buying and selling,” Burke went on to say.

All told, AGORA is aiming to smooth out one of the most important segments in auto finance; similar to how individuals can complete investment activities by themselves.

“It’s difficult to ‘rate’ how frustrated sellers (or buyers for that matter) have been with the bulk buying process pre-AGORA. As a buyer, I was frustrated because I knew there was a lot more paper out there that I just wasn’t seeing through the broker community or my internal sales teams,” Burke said. “I know BHPH dealers have had similar frustrations — that they simply are not getting the volume of bids they want or need for their paper. The source for both of those frustrations is that today (pre-AGORA) buyers and sellers rarely interact on a direct basis initially. Instead, there are brokers and other intermediaries who control the information flow, control who sees what paper.

“More important, the brokers have an adverse impact on pricing. By virtue of brokers commanding commissions of 1 percent to 4 percent, buyers are either overpaying, or sellers losing out on incremental economics,” Burke continued. “We have all seen what has happened over the years in the retail equity markets with discount and no commission stock trading. AGORA will bring to the secondary market for consumer loans what we all as individuals have been enjoying for years in our personal investment activities.

“At our one-year anniversary, I hope to be say the word ‘AGORA’ to a room full of BHPH dealers and finance companies and have them all know our business and be active users,” Burke concluded.

For more details, go to

First Choice Car Care rolls out high-mileage VSC program

Here’s another way to generate revenue at your buy-here, pay-here operation with the units that might have some of the highest odometer readings in your inventory.

First Choice Car Care recently announced its five-year, 100,000-mile vehicle service contract (VSC) plans for vehicles up to 20 model years old and already having up to 150,000 miles on their odometers.

First Choice Car Care highlighted that its service agreements appeal to buyers of older vehicles who desire investment protection at a reasonable cost, and it encourages dealers to retail units profitably they otherwise would wholesale for a loss.

“These plans help us sell an additional 50 to 75 high-mileage units a year, and because of their competitive pricing they also help me close more subprime deals,” said Angela Barrett, lead finance manager for Jenkins Nissan, Leesburg, Fla. The dealership retails about 150 new and used vehicles a month.

Barrett pointed out the plan costs give the dealership more wiggle room for trades. “That can make the difference for a prime deal because now we have a retail outlet for these cars. That makes us a reasonable front and back profit on units we’d otherwise have to wholesale at a loss.”

Part of the Consator Group of Companies, First Choice Car Care:

• Covers eligible vehicles 20 years and newer, having under 150,000 on the odometer when sold.

• Offers five years investment and budget protection

• Provides 50,000-, 75,000-, and 100,000-mile coverage options.

The First Choice Car Care VSC covers most domestic brands, including orphans, and most luxury and import models. For either vehicle class, consumers can choose either a basic plan for powertrain, turbo/supercharger and four wheel drive and all wheel drive transfer case components or the enhanced plan that also provides drive axle, A/C, electrical, and fuel system protection.

All programs include wear and coverage, towing, rental, roadside assistance, and trip interruption.

Coverages may be transferrable to a new owner should the original purchaser sell the covered vehicle.

The First Choice Vehicle Service Contract program is administered by Allegiance Administrators. First Choice Vehicle Service Contracts are backed by Assurant. With more than $30 billion in assets, Assurant is an A-Rated carrier with A.M. Best.

Tale of the tape: Q1 deep subprime originations at independent versus franchised stores

It’s not news that independent and buy-here, pay-here dealers more often will complete vehicle deliveries with consumers with softer credit than their franchised store contemporaries.

What is noteworthy is how Experian Automotive detailed the extra risk being facilitated through franchised dealerships to complete financing when looking at the lowest credit tier tracked on a quarterly basis.

According to Experian’s State of the Automotive Finance Market Report, the average amount financed during the first quarter for deep subprime customers — individuals with credit scores between 300 and 500 — making purchases at independent dealerships jumped by $654 year-over-year to $13,707.

And the term of the contract for those purchases grew by more than a month to nearly 55 months.

Breaking the independent store data even further, the average monthly payments for deep subprime customers who bought a vehicle in Q1 ticked up by $12 to $385.

When it comes to annual percentage rate on the contracts, the average APR for deep subprime buyers ticked up just 2 basis points during the first quarter to 20.55 percent.

Now let’s compare those figures to what happened at franchised dealerships that sold a used vehicle to a deep subprime customer during the first quarter.

Perhaps reflecting the network of finance companies franchised dealers can tap to get a deal with a deep subprime customer “bought,” the average amount financed for buyers in Experian’s lowest credit tier for used-vehicle transactions at new-car stores reached $16,151, up by $336 year-over-year.

Those finance providers working with franchised dealerships who will move metal with deep subprime customers also were willing to stretch terms much longer than contracts finalized at independent stores. The average term for a deep subprime buyer who took delivery of a used vehicle at a franchised dealership in Q1 came in at almost 66 months, nearly a year longer than what was booked on average at the independent lot.

And when it comes to rate and monthly payment, those deep subprime customers also finalized a little better deal on that used vehicle as the Q1 average APR dropped 9 basis points year-over-year to 18.37 percent with the monthly payment coming in $381.

NIADA Convention marks next stop in DealerSocket’s 4-show itinerary

After participating in this year’s National BHPH Conference hosted by the National Alliance of Buy-Here, Pay-Here Dealers, technology provider DealerSocket is continuing to hit the trade show circuit with its comprehensive independent dealer platform.

The company said its team has been hard at work rebuilding its technology solutions to ultimately produce a fully integrated, seamless platform through which independent dealers can run their entire operation. DealerSocket’s latest integrations reduce data entry, increase efficiencies and maximize profitability for dealers.

Attendees at this week’s Convention & Expo, orchestrated by the National Independent Automobile Dealers Association, in Las Vegas can drop by booth No. 300 to see demos of the following deep integrations within DealerSocket’s platform:

• Crossfire: The Crossfire integration can identify and link website visitors to customers in the CRM. Dealers can learn what customers are really looking for based on web activity, then enhance their marketing efforts with personalized, custom communication.

• Inventory Sync: When dealers make updates in their inventory management system, changes are seamlessly applied to their website to ensure reliable inventory information at all times to increase solid leads.

• Precise Price: Dealers can now invite consumers to start an accurate deal in real time from anywhere. Once the customer arrives in store, he or she has already completed some or most of the deal online, including reviewing F&I products at their leisure and locking in an exact price for the vehicle.

• iDMS: The hub of the independent dealership is fully integrated with CRM, so data only needs to be entered once. In addition, iDMS’ real-time integration with QuickBooks greatly simplifies accounting tasks.

• Service: DealerSocket’s integrated service solution can keep dealers connected with customers through intelligent resource scheduling, mobile check-in, recommended service reminders and more.

• Revenue Radar: By mining DMS data for customers who are ready to buy again, dealers can eliminate the competition before they even enter the picture. Real-time equity information, bank programs, incentives and vehicle evaluations are all analyzed, with results pushed to the CRM for tailored marketing.

DealerSocket is actively integrating outside partners into its platform for even bigger efficiencies. From CBC Credit Services to Sigma Payment Solutions, dealers can now easily access more than 70 trusted providers through the platform.

Attendees at NIADA’s Convention & Expo can catch DealerSocket’s Blaine Morgan, who will participate in “The Future of DMS” panel discussion on Thursday from 2:15 to 3 p.m. Learn more at

Next month at the Texas IADA Conference & Expo, DealerSocket’s sales director for the independent market, Neale O’Bannion, will lead a breakout session titled “Modern Day Business Processes” on July 25 from 1:30 to 2:20 p.m. Learn more at

The company will also exhibit at the following shows this summer:

• Georgia IADA Convention & Expo: July 13-15 in Atlanta

• MARIADA (Mid-Atlantic Regional Independent Automobile Dealers Association) Conference: Aug. 6-8 in Bethlehem, Pa.

• Florida IADA Convention & Expo: Oct. 5-7 in ChampionsGate

For more details and to demo DealerSocket’s integrated platform for independent dealers, visit NIADA booth No. 300, call (866) 813-1429 or visit

J.D. Byrider names new CEO

J.D. Byrider announced a major change in leadership on Tuesday as the franchise network of buy-here, pay-here dealerships recently appointed Craig Peters as chief executive officer, replacing Steve Wedding, who served the company for 25 years.

The company indicated Wedding will support the transition as an advisor to the J.D. Byrider board of directors.

Most recently serving as chief operations and technology officer of Barclaycard US, a top-10 U.S. card issuer and division of Barclays, Peters was responsible for delivering a new technology platform to support the launch of a new consumer lending business while driving efficiencies and improving quality at the company.

Peters brings more than 20 years of leadership experience in consumer finance to J.D. Byrider with a broad base of global experience across operations, collections, risk management and technology. He has successfully transformed many businesses and operations during his tenure at HSBC, Capital One and Barclays.

“We are thrilled to bring someone with Craig’s experience and track record to J.D. Byrider,” J.D. Byrider executive chairman Aaron Tankersley said.

“Craig’s leadership will be instrumental in the continued development of new services and systems for our current franchisees, as well as the successful growth of additional company-owned and franchised locations,” Tankersley went on to say.

More than 12 tech launches expected for NABD 2017

Service and technology providers are coming to this year’s annual gathering hosted by the National Alliance of Buy-Here, Pay-Here Dealers armed with products that Ken Shilson insisted are brand new and can help operators of all sizes immediately.

Shilson highlighted more than a dozen different companies are ready to launch a new solution during the 19th annual National Conference. The NABD president explained why these technology companies are coming to the Wynn/Encore in Las Vegas on May 23 to 25 with new tools ready for deployment.

“The profitability in the auto business in general is being squeezed, not just in buy-here, pay-here but in all segments,” Shilson said. “They’re having to pay more to get a better vehicle because of the competition. The cost of funds is going up. The cost of compliance is going up. Those cost increases can’t be passed on to the consumer. The consumer can’t absorb them.

“Their overhead is going up and the only way to control it is to become more efficient and implement more technology,” he continued. “Technology is the only way that they can control their operating costs going forward without having to add more operating expense.”

Shilson acknowledged that BHPH dealers are primed and ready to take back market share this year. But he added that will take additional sales volume to make that happen.

“You don’t want to increase your overhead to do it,” Shilson said. “Technology is absolutely critical going forward if they want to be successful and make money.”

During the conference’s general session, NABD is orchestrating what it’s dubbed a Technology Showcase, featuring three different participants.

First, Manheim will be presenting one of its mobile auction units to show its capability.

“They can bring the auction to you and make it more accessible and convenient to the end customer. I think it will really be something where people will have a wow factor,” Shilson said.

Next, Magnum Contact will explain the capabilities of its online chat feature; a tool NABD already leveraged for its website.

“We were getting a lot of hits but we didn’t know what people were looking for. We put in the chat feature, and I would say it’s been singularly the best thing we’ve done,” Shilson said. “The chat function has singularly accounted for more leads and business than any other marketing idea we’ve ever had. And it will do the same thing for the buy-here, pay-here industry if they get it implemented on their websites.”

Furthermore, Podium will be describing its online reputation management offerings and showing how operators can enhance their standing and reduce the impact of negative reviews as potential buyers travel the Internet.

“You want to turn negative feedback around as quickly as you possibly can. If you just have negative feedback out there, people tend to gravitate to it and then they shut you off,” Shilson said. “Podium changes the dynamics. They are able to increase the feedback, which makes the number of negative comments much smaller and less relevant.

Besides the three firms included in the Technology Showcase, Shilson mentioned 10 other companies set to deploy new technology during NABD 2017, including:

—Auto Master Systems
—Deal Pack

Also, Shilson mentioned special individual social media training is set to be offered by Auto Search Technologies. He indicated attendees can sit down with company experts and ask questions specific about their dealership and its social media endeavors.

Shilson emphasized that there has never been more technology discussion and offerings on tap for the National Conference than there is this year.

“It’s not the same old technology. It’s not the same stuff you’ve seen before and it’s repackaged,” Shilson said. “There’s some really cutting edge things that we’re going to show for the first time ever in the history of buy-here, pay-here.

“It’s important that dealers understand this is not just the same old song and dance. They’re really going to see some new things that will help them,” he went on to say.

And as an added bonus, operators who haven’t already finalized their plans for NABD 2017 can do so through what Shilson said is the “Suite Deal Program.” By calling NABD, attendees can secure accommodations at the Encore for a $200 discount off of the regular price without resort fees while stilling getting conference registration at the same price as previous early bird discounts.

“This is your way to attend and stay in luxury at the same time,” Shilson said.

NABD can be reached by calling (832) 767-4759.

Reviewing 2017 tax season

With the deadline to file federal income tax forms passing on April 18, Cox Automotive chief economist Tom Webb reflected back on what’s known as tax season but likely isn’t the resounding retail period for buy-here, pay-here dealers it once was.

Perhaps impacting this year’s season most was the change in federal rules requiring tax refunds involving the Earned Income Tax Credit or the Additional Child Tax Credit to be held until Feb. 15. Webb mentioned that when that date arrived, “the flood gates opened,” and a record $74 billion in tax refunds was distributed during the single week ending Feb. 17.

According to the latest data from the Internal Revenue Service that Webb cited, total refunds still surpassed $200 billion by the close of March. They remained off year-over-year by only about 0.8 percent or $1.8 billion.

During his last conference call for the company, Webb said the refund activity eventually sort of shook itself out by the time the first quarter closed.

“It really had less of an impact than I would have expected. It was not delayed all that much,” Webb said about the new federal mandates. “That flow of funds over $70 billion in the one week ending Feb. 17 pretty much got us back up to where we should have been. You’re talking a delay of two weeks, maybe in terms of flows of actually funds.

“In speaking with dealers, it was a relatively modest setback,” he continued.

“Speaking to lenders, people used that money to get themselves right,” Webb went on to say. “It probably made their delinquencies look a little worse than they normally do in the first part of February. Then people get caught back up.

"I think it had more of an impact on those delinquency measures than the actual used-vehicle retail deliveries,” he added.

And speaking of those deliveries, as many BHPH operators are doing, they’re leveraging solutions from companies such as TaxMax to turn metal as the holidays arrive.

“(Tax season) certainly has been less of a boost than what we’ve seen in the past. Some of that is due to the fact that dealers have been able to smooth it out a little bit,” Webb said. “Many of them use those down-payment deferral programs and are actually buying vehicles at auction in October and selling them in November and December through those programs.

“The down payment deferral program is basically the same thing without the regulatory problems,” he continued. “It’s good for dealers to smooth out that process.”

Larry Dixon, executive analyst at J.D. Power Valuation Services, elaborated about the impact of tax season in a video available here as well as at the top of this page.

BHPH benchmark sneak peek: income insights

In another preview of the annual industry benchmarks compiled by the National Alliance of Buy-Here, Pay-Here Dealers, Ken Shilson touched on three more highlights from the “most comprehensive report we have ever published on subprime auto finance,” covering activity through the end of 2016 as well as forward-looking commentary and comparisons with prior years.

Shilson, the NABD president and founder, explained not only how the comprehensive report, now in its 19th consecutive year, contains 20 group operating information from both NCM Associates and the National Independent Automobile Dealers Association, but also how the timing is crucial, too.

“Our benchmarks report comes at an important time when competition for the best subprime customers from independent finance companies, franchise operators, credit unions and others who are seeking higher yields in the low-yielding environment of today has been significant,” Shilson said about the information that also includes financial results and ratios from SGC Certified Public Accountants and loss metrics prepared by Subprime Analytics.

“Although BHPH industry profitability for independent operators was depressed in 2016 by this competition, better days are ahead for independent operators who embrace the changes necessary to succeed today,” Shilson continued.

Some important highlights about the 2016 benchmarks include:

1. Bad debts increased from higher amounts financed (severity), from competitive pressures which depressed down payments and repayments, and increases in the allowance for bad debts in anticipation of a new credit loss measurement standard passed by the American Institute of CPAs last June.

2. Operations income was reduced by higher operating expenses, which were impacted by additional compliance costs and inflation, bad debts and an increased cost of vehicles.

3. Recovery income was reduced by lower yields from the liquidation of repos.

Shilson pointed out that many independent operators chose not to match aggressive underwriting competition, which included longer terms and higher cost, newer model vehicles sold and financing to deep subprime customers.

“Better days are ahead for operators who are positioned to capitalize on opportunities created by underwriting mistakes made by others,” Shilson said.

“However, operators must be proactive in order to regain their lost market share. This requires them to learn and implement new operating practices, technology and to learn from the mistakes made by competitors and not repeat them,” he continued.

All of the benchmarks will be revealed during NABD’s 19th annual conference at Wynn/Encore in Las Vegas on May 23 to 25. The conference theme is “The Changing World of BHPH,” which features more than 65 speakers/experts during this three-day event.

Shilson will discuss the entire benchmark report with NIADA 20 group director Chuck Bonanno.

“The old ways are not working like they have in the past so the BHPH industry must adjust to the new challenges caused by the increased competition,” Shilson said. “The adjustments start by understanding the market changes and by comparing your own performance with your peers.

“This benchmark report will facilitate doing both,” he added.

This year’s conference also includes 12 interactive workshops that will be covering:

—An accounting/tax update


—Compliance hot topics

—A current developments update

—Getting your best customers back

—Reconditioning best practices

—Keeping customers paying and increasing recoveries

—Sourcing and financing the right inventory

—Technology solutions for GPS

All of the educational sessions will be at Encore this year, which was recently renovated and won the Travelers Magazine award as the finest hotel in Las Vegas. All the Encore rooms are suites and NABD secured $209 discounted room rates with no resort fees while supplies last.

Shilson emphasized the prices for accommodations “make this fabulous facility affordable to everyone.”

Attendees may register online at or by calling (832) 767-4759.

“Copies of the benchmarks report will be distributed to attendees of the conference and advanced copies will be made available only to those who register for this important event,” Shilson said. “Operators can’t continue to do the same things and expect better results. It’s time to adopt some new operating practices.”

Westlake ALPS swiftly moves to acquire $14.7M bulk portfolio

Advanced Lending & Portfolio Services (ALPS), a division of Westlake Financial Services, tried to make it a simple process for a buy-here, pay-here operator to cash in on his way to departing the space.

Earlier this week, Westlake ALPS announced the acquisition of a $14.7 million bulk auto-loam portfolio, which consisted of more than 2,230 BHPH vehicle installment contracts from a company located in Savannah, Ga.

“The owner wanted to exit the buy-here, pay-here market, so we assessed his needs and quickly developed a strategy for him to accomplish this goal,” said Todd Laruffa, assistant vice president and division head of ALPS. “Our entire closing process was completed on-site within one week.”

Westlake ALPS explained it was able to close by acting fast and flying the team to Savannah to work the deal on-site in order to meet the seller’s needs.

“The purchase price on this deal generated a full pay-off for the senior lender, which proves Westlake ALPS to be a viable option for senior lenders to liquidate account receivables without the burden of a runoff scenario,” said Ian Anderson, group president of Westlake Financial Services.

Dealerships, brokers and finance companies interested in learning more about Westlake ALPS are invited to contact ALPS directly at (888) 937-2577.