AUL Corp. recently promoted one of its managers who has been with the vehicle service contracts administrator for more than a dozen years.
According to a news release, AUL president and chief executive officer Jimmy Atkinson has elevated Deonna Frank to the position of manager of operations and cancellations. In her new role, Frank will report directly to Jose Fleites, the firm’s chief information officer, head of IT, operations and service support, and she will lead the operations, pricing and vision for Ocean, the firm’s proprietary operating system she helped implement.
In her new role, Frank will focus on evaluating procedures and functionality to improve efficiency.
According to Fleites, “Deonna has been part of the AUL family for more than 13 years and has been rising through the ranks due to her intelligence, technical savvy and unique ability to manage complex projects with ease. She was instrumental in the design and development of our new pricing and underwriting system and took the extra step to train other team members in its use.
“Her promotion is well-earned, and we will lean on her skills and experience to make Ocean the best it can be,” Fleites continued.
Frank spent the previous three years as a sales project team leader in the firm’s sales and reinsurance department. Prior to that, she held the positions of sales project coordinator and direct marketing manager.
Frank is a certified scrum product owner (CSPO), certifying her mastery of managing teams responsible for complex projects. AUL noted scrum falls within “agile,” which is the umbrella term for several strategic approaches to getting complex, innovative scopes of work done.