Xtime, Volkswagen Reach Deal for All VW Dealers to Employ Xtime’s ServiceCRM


More than 600 Volkswagen dealers across the U.S. will soon employ Xtime as their cloud-based, customer relationship management and scheduling platform. 

Xtime on Tuesday announced an enterprise-wide agreement with Volkswagen of America to deploy Xtime’s ServiceCRM to all 600-plus dealers in its U.S. network.

Currently, more than 200 Volkswagen dealers use Xtime; Xtime reports that those dealers generate an average of 20 new customers per month, and see an ROI of 8-to-1.

“As a global automotive leader, the Volkswagen brand is always looking to utilize best-of-class technologies to benefit our dealers and customers,” said Steven Rufo, general manager, service operations, Volkswagen of America. 

“Xtime’s online service menus and scheduling platform will help our dealers gain new customers and better retain their existing ones, all while driving increased revenue and profits. We believe that Xtime fits into our future vehicle strategy and will be an integral part of our redesigned digital ownership experience as we move forward.”

Benefits to the Volkswagen dealerships using ServiceCRM, according to Xtime, will include VIN-specific online service menus that are integrated with Xtime’s online scheduling platform, and multi-channel online service scheduling, available via web, mobile, call center and telematics channels.

The platform also offers bi-directional certified integrations with ADP, Reynolds & Reynolds, DealerTrack Arkona, PBS, DealerBuilt, AutoMate and Serti dealer management systems, Xtime officials said.

“Volkswagen of America has a leading edge vision of the automotive ownership experience that dovetails perfectly with our products”, said Neal East, chief executive officer of Xtime. “With ServiceCRM in every VW dealership, their customers will have a convenient network of service facilities just a few clicks away.”

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