The National Auto Auction Association’s Standards Training Program is gearing up to host a two-day-long vehicle inspections and arbitration training session in Canada this September.
In just a few weeks, classes are scheduled to be held on Sept. 6 and Sept. 7 at Manheim Toronto, according to NAAA.
Classes will be instructed by Manheim director of arbitration Matt Arias, who will cover damage analysis on Day 1 training, and arbitration on Day 2. Additionally, along with serving as director of arbitration for Manheim, Arias co-chairs the NAAA standards committee and is a member of the IARA standards committee.
According to the NAAA website, the first day of the training will center on how to inspect and identify areas of risk such as:
- What the inspections cover or not
- Interior damage
- Vehicle information
- Trim and series/model breakdowns
- Prior repairs
- Ways to streamline without sacrificing quality
- Structural damage
- Ways to measure effectiveness for continuous improvement
- Exterior damage
The second day will cover the following topics concerning arbitration:
- Understanding stakeholder’s perspectives
- Mutual gains vs. fixed pie negotiation
- Sustaining or improving your bottom line
- Mediation vs. arbitration
- Arbitration policy sync and update
- Scenario training
- Know your best alternative to negotiated
- Agreement benchmarking
The classes are $500 each, or $750 for both.
According to NAAA, hotel accommodations for the upcoming September training session at Manheim Toronto in Milton, Ontario includes Home 2 – Suites by Hilton, the Holiday Inn on Highpoint Drive and the Best Western on Chisholm Drive for about $129, $140 and $105 per night, respectively.