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This Month's Focus

Artificial Intelligence
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EY study shows Canadians still cautious about AI but using it more for everyday activities
Monday, May. 11, 2026, 03:00 PM
This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Carfluent’s new AI tool helps dealerships beat aggregators in searches
Monday, May. 11, 2026, 09:51 AM
A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those ... Read More
ChatGPT app represents the latest step in CarMax’s ongoing AI evolution
Monday, May. 11, 2026, 09:45 AM
Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, ... Read More
Tiger Okeley describes what it’s like for BHPH dealers during another turbulent year
Tuesday, May. 12, 2026, 01:47 PM
Tiger Okeley is the executive board member of Oak Motors, a buy-here, pay-here dealership that’s been in business for more than 40 years in central Indiana. Having seen boom times, recessions, and more, Okeley shared his insight to help owners ... Listen Here
SPONSORED EPISODE: Know your Buyer & Grow your Lot
Tuesday, May. 12, 2026, 09:20 AM
In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more
Wednesday, Apr. 29, 2026, 03:54 PM
Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here

AutoZone finishes three-year migration with Google Cloud

Thursday, Apr. 30, 2026, 02:50 PM
BHPH Report Staff
A retailer some buy-here, pay-here operators sometimes use to acquire parts for the service drive and reconditioning efforts is now in the cloud. AutoZone and Google Cloud recently announced a strategic expansion of their partnership. AutoZone recently completed a full-stack ... [Read More]

NIADA highlights board candidates, expo hall for upcoming convention

Tuesday, Apr. 28, 2026, 11:50 AM
BHPH Report Staff
The National Independent Automobile Dealers Association recently revealed candidates for its 2026-2027 board of directors. The group originated from an open call seeking applications from interested members. Then a nominating committee, led by the board chairman, used specific criteria outlined ... [Read More]

COMMENTARY: Why reconditioning is the most important investment BHPH dealers can make

Omnique & Reaves: Simpler Recon for Independents
Thursday, Apr. 23, 2026, 11:59 AM
Tiger Okeley, Oak Motors
The current Middle East conflict is creating ripples that are already squeezing the average buy-here, pay-here customer. Fuel prices nationwide have jumped dramatically over the last several weeks, and most customers don’t have extra room in their budgets to absorb ... [Read More]

Car-Mart reiterates 3 priorities after closing 42 more stores

Tuesday, Apr. 21, 2026, 02:09 PM
BHPH Report Staff
Last Tuesday marked the end of the road at another 42 buy-here, pay-here dealerships operated by America’s Car-Mart. Car-Mart president and chief executive officer Doug Campbell explained in a letter to shareholders that the company shuttered 31% of its store ... [Read More]

LegalShield Consumer Stress Legal Index highlights likelihood of escalating bankruptcies

Thursday, Apr. 9, 2026, 02:39 PM
BHPH Report Staff
First-quarter data provided this week by Epiq AACER showed bankruptcy filings jumped 14% year-over-year with total cases surpassing 150,000. Well, the Bankruptcy Index that’s part of the LegalShield Consumer Stress Legal Index (CSLI) indicated automotive and other industries ought to ... [Read More]

150K bankruptcies filed in Q1, up 14% year-over-year

bankruptcy 1
Tuesday, Apr. 7, 2026, 03:05 PM
BHPH Report Staff
There could be more than 150,000 new potential customers who might be seeking auto financing from a buy-here, pay-here dealership soon. That’s because there were 150,009 total bankruptcy filings registered during the first quarter of 2026, according to data provided ... [Read More]

COMMENTARY: Dealers left to their own devices

Thursday, Apr. 2, 2026, 10:28 AM
Steve Levine, Ignite Consulting Partners
We’ve experienced a run on issues related to GPS and starter interrupt devices lately, so we thought we’d give this subject some attention. Is a device disclosure being provided? If so, who wrote it? The existence of the installation of ... [Read More]

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