Partnerships and Integration

Selly, Wayne Reaves partner to sync sales and inventory data

SAN FRANCISCO - 

Selly Automotive announced Wednesday it has integrated its CRM platform with the Wayne Reaves Software DMS to enable sales and inventory data to sync for the company's dealers.

“For dealerships looking for a CRM solution, we are happy to announce this partnership to assist dealerships and their teams in maximizing sales opportunities. This integration will allow our dealers to have the tools they need to close more deals and maximize profits,” Wayne Reaves Software president Jason Reaves said in a news release.

When it comes to making deals, the new partnership specifically allows dealers to increase their knowledge about customers during the sales process, according to Selly Automotive.

“This integration reinforces our commitment to providing solutions for dealerships using Wayne Reaves Software,” added Zach Klempf, Selly Automotive founder and chief executive officer.

“We worked closely with the Wayne Reaves’ team to ensure our mutual clients’ inventory and sales data will be automatically transferred nightly to the Selly CRM.”

Dealer.com introduces Autotrader, KBB site optimization to personalize dealer content for shoppers

ATLANTA - 

Dealer.com announced Thursday it has unveiled a new website experience optimization that personalizes content for car buyers based on individual shopper behavior across Autotrader and Kelley Blue Book.

The new data integration is designed to help dealers deliver personalized shopping experiences online in a way that saves time and money, according to the company.

Using shopper behavior data from Autotrader.com and KBB.com, the new product deploys inventory and fixed ops marketing content, specials and assets automatically on the site.

"The leading consumer sites have succeeded by creating a highly personalized customer experience that anticipates what they want, and consumers today are expecting that experience from every company," Dealer.com senior director of website and platform products Bob George said in a news release.

"Our new integration will provide dealers with an essential asset to remain competitive amid the challenging sales outlook and evolving consumer preferences. Experience Optimization generally results in click-through rates two to two and a half times higher on personalized content than on non-personalized content," he explained.

This month, the new automated technology will be featured at the Driving Sales Executive Summit Innovation Cup Product Showcase in Las Vegas, beginning on Oct. 22.

Costco Auto Program launches GM holiday sale

SAN DIEGO - 

The Costco Auto Program announced Wednesday that its most well-known promotion in conjunction with General Motors, the Holiday Sales Event, has launched and will run through Jan. 2.

The exclusive member offer features GM supplier pricing and most current GM incentives, according to Costco.

This year’s program includes a wide range of both 2017 and 2018 Chevrolet, Buick, GMC and Cadillac vehicles, that include Costco member best-sellers such as the Chevrolet Silverado, Buick Encore, GMC Acadia and Cadillac XT5.

“Whether members prefer horsepower, fuel efficiency or extra passenger space, our vehicle lineup has something for everyone, making this the most sought-after Costco Auto Program event of the year,” Costco Auto Program executive vice president Rick Borg said in a news release.

“Our collaboration with General Motors on the holiday sales event has resulted in high member satisfaction and an increase in vehicle sales year over year.”

After completing a Costco Auto Program survey, car buyers can also acquire a Costco Cash Card after purchasing or leasing an eligible model.

Gold Star and business members will get cards worth $300, while executive members will get $700 cards.

Additionally, to participate, car buyers must have been a Costco member since Oct. 2.

Members can register either online or by phone to get a GM authorization number and locate a dealership participating in the program this year.

For a full list of eligible vehicles and eligibility dates, visit CostcoAuto.com/GM

AutoBuy opens 2 locations in partnership with ADESA, Manheim

WEST PALM BEACH, Fla. - 

Florida-based AutoBuy now has eight locations since opening two new locations in respective partnerships with ADESA and Manheim, the company announced Tuesday.

The new AutoBuy in Sanford, Fla. (which was launched in partnership with ADESA) and AutoBuy Orlando (launched in partnership with Manheim) have increased AutoBuy’s buy/sell capacity by more than 40 percent, according to the company.

“Keeping pace with the growing demand from consumers who want to sell us their vehicles means increasing our geographic reach,” AutoBuy chief executive officer Mark Maida said in a news release. “These two new locations not only help us meet that demand, but also give us two more ‘lanes’ from which to provide our fresh inventory to dealerships nationwide via simulcast. We are very pleased to be working with both ADESA and Manheim and plan to keep their lanes full and turning fast.”

The new AutoBuy in Sanford, Fla. is located at ADESA Orlando’s 30,000-square-foot facility. And the Orlando AutoBuy is located inside Manheim Central Florida.

“Our auction is all about having sellers with vehicles that bring more buyers to the sale. AutoBuy has an incredible range of inventory that has not been marketed online, so it’s fresh and ready to go,” said Jeff York, general manager of ADESA Orlando.

“Our experience with the AutoBuy team has been fantastic. They are excellent auctioneers — with about a 70 percent conversion on their inventory — and have the entire remarketing process completely dialed in. We are excited at the ways in which our relationship will expand both of our businesses.”

The used-car-buying company said it has served over 100,000 private car sellers and appraised over $1 billion in inventory since its inception.

“AutoBuy are fantastic partners who have cultivated an excellent buyer base that helped double their transaction volume at our West Palm Beach location over the past two years. The velocity at which they move their inventory is a key factor in their growth with a fresh and diverse mix of inventory offered every week,” added Manheim Central Florida auction manager Dana Lowenthal.

“Their astuteness at evaluating value and understanding the right repairs to optimize the opportunity to sell each unit is also remarkable and a tremendous boost to our reconditioning shops.”

Auto/Mate integrates DMS with Oplogic's CRM solution

ALBANY, N.Y. - 

Auto/Mate Dealership Systems announced today that it has fully integrated its DMS with Oplogic's web-based CRM solution for auto dealers, Dealer Operator.

Via real-time data exchanges between the two systems, dealers accessing both Auto/Mate's and Oplogic's solutions can benefit from increased sales opportunities and operations intelligence, Auto/Mate said.

"Oplogic offers a comprehensive product suite to manage leads and customer contacts to increase sales; including CRM, desking, equity mining, call tracking, ILM, compliance and direct marketing," Auto/Mate president and chief executive officer Mike Esposito said in a news release.

Additionally, Auto/Mate designed its Open/Mate program using open standards to provide third-party vendors an affordable integration experience, the company said.

"We're happy our customers have choices when it comes to dealership management system (DMS) providers," Oplogic president John Parent added. "Auto/Mate's DMS is one of the best choices for software and support, and their integration program is relatively inexpensive, so we can pass those cost savings and efficiencies directly to our dealership clients."

Auto/Mate currently serves 1,350 dealerships, including large auto groups and single-store franchises.

AIADA partners with AutoAlert to provide members data-mining, communication solutions

ALEXANDRIA, Va. - 

AIADA announced Monday that through a new partnership with AutoAlert, its automobile franchise members now have access to the company’s data-mining and communication platforms.

Using patented algorithms, AutoAlert's data-mining and communication solutions can help dealers make strategic business decisions based on results.

"AutoAlert has been a great partner of Hitchcock Automotive organizations for years now, and we are honored to have them partner with AIADA," Howard Hakes, AIADA vice chairman and president of Hitchcock Automotive said in a news release.

AutoAlert's technology is designed to help dealers create high-quality sales opportunities, increased gross margin and improve customer retention.

The company’s solutions include AlertMiner and PandoConnect for data mining, One-to-One Intelligent Marketing for marketing, PandoSocial for social media and Pando for internal communication and processes.

"We couldn't be happier to provide software solutions for AIADA dealer members," AutoAlert chief executive officer Mike Dullea said. "Our tried and proven methods lead to opportunities that increase gross margin, convert more often and build customer relationships. We're excited to help them succeed."

Record360 integrates app into loaner vehicle solution

SEATTLE - 

Record360 recently announced it has integrated its asset documentation App into TSDLOANER, TSD’s cloud-based solution designed to track and manage rental and loaner car fleets.

With the addition of Record360, TSDLOANER users can now enhance the walkaround process within their loaner departments, the company said.

Both dealers and customers have the ability to digitize and time-stamp the condition of loaner vehicles in real-time.

At hand-off and upon return, these features can reduce unnecessary customer damage disputes or claims, according to Record360.

“Loaner vehicles traditionally have been a great way to provide a super-convenient, free service to valued customers when it’s most critical to them,” Record360 chief executive officer Shane Skinner said in a news release.

“An outstanding way to drive goodwill, the last thing any dealer wants is to have a good deed go punished through unnecessary claims or disputes. That’s a quick way to ruin a relationship. Record360 seamlessly optimizes the process of vehicle condition documentation with better clarity for both customer and dealer,” he explained.

TSDLOANER can help fleet owners manage loaner vehicles more efficiently by improving CSI, reducing liability, controlling expenses and enabling personalized paperwork processing.

Additionally, in the near future, the two companies also expect to integrate Record360 into the TSDRENTAL solution, according to Record360.

Mobile inspection app adds Ford CPO inspection checklist to library

NEWPORT BEACH, Calif. - 

Automobile Technologies (AMT) has added the Ford OEM Certified Pre-Owned Inspection Checklist to its InspectionNotes app’s online forms library, the company announced Monday.

InspectionNotes provides common OEM inspection forms and a custom online forms builder, which users can access to identically match any paper inspection forms they have.

The app was created to allow mobile vehicle inspections and condition reports to be done from a tablet or smartphone, according to AMT.

“Our goal is to offer a user-friendly, mobile app, combined with the most advanced cloud software technology, to meet the demands of the automotive industry,” AMT executive vice president Mike Fischer said in a news release. “A huge goal for automotive dealerships is to offer excellent value with Certified Pre-Owned vehicles. InspectionNotes hits the mark with its easy to use comprehensive solution by offering an efficient way to provide transparency and accuracy in the CPO process.”

The answers to questions that inspectors record on their mobile devices are either transmitted to a cloud-based dashboard or to websites and third-party software systems via API, according to AMT.

Additionally, the app allows inspectors to print inspection forms and add pictures, video, and digital signatures during the inspection process.

FrogData joins the CDK Global Partner Program

LONG BEACH, Calif. - 

FrogData is the latest company to announce Friday that it has become an approved CDK Partner, and is now part of a marketplace made up of 300 partner companies that offer more than 400 different applications for auto dealers.

FrogData can now seamlessly access dealer data for use in its Dealer Data Analytics Platform, which allows the company to provide dealership transaction data faster, according to the company. 

“We are pleased to obtain this approval from CDK and are looking forward to providing our customers daily dashboards and analytics using our powerful big data platform,” FrogData chief executive officer Tej Soni said in a news release. “Our platform capabilities, combined with seamless data integration with CDK, will give us the ability to respond rapidly to our customer’s needs.”

In addition to providing dealerships enhanced reporting capabilities, FrogData’s Dealer Data Analytics Platform is designed to help dealers use the data they receive, the company said

Following vehicle purchase, the data analytics solution allows dealerships to monitor incoming leads, sales, F&I and track service transactions.

“We’re very pleased to introduce FrogData as the newest member of the CDK Global Partner Program,” added Howard Gardner, vice president and general manager of CDK Data Services. “FrogData’s data analytics solution adds to a growing range of partner offerings.”

DealerSocket partners with TCN to integrate contact center platform tech into DMS

ST. GEORGE, Utah & SAN CLEMENTE, Calif. - 

TCN and DealerSocket announced Wednesday a new partnership to create a seamless integration between TCN’s advanced cloud-based contact center solution, Platform 3.0 and DealerSocket’s iDMS for independent and buy-here, pay-here dealerships.

The integration can help dealers improve customer service operations, conduct effective marketing campaigns and streamline their payment collection process.

Performing outreach via TCN’s integrated and automated dialing tools can lower dealer's outreach cost by 75 to 90 percent, according to the company.

“We are proud to partner with DealerSocket to provide our advanced and adaptive contact center technology for the automotive industry, providing new and innovative ways for independent and BHPH dealers to effectively engage and communicate with their customers,” TCN director of business development Bryce Payne said in a news release.

“We are confident that this partnership will help streamline operations, automate customer outreach and increase overall revenue streams for dealerships of any size.”

The advanced omnichannel contact center technologies now available via DealerSocket’s iDMS include TCN’s: Auto Dialer and Predictive Dialer, Interactive Voice Messaging, AgentSMS, VocalDirect and Business Intelligence.