Your service drive is filled with loyal customers who trust your dealership and are physically in your store, yet most...
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Jessica Gonzalez of InformedIQ on growing ‘AI and fraud fatigue’
Jessica Gonzalez, vice president of customer success and general manager of automotive at InformedIQ, appeared again on the Auto Remarketing Podcast to describe growing “AI and fraud fatigue” and other topics connected with auto finance. Listen Here
Carleton’s Tim Yalich on how critical accurate payment information is to today’s car shoppers
Tim Yalich, who now is vice president of business development for Carleton, returned for an appearance on the Auto Remarketing Podcast. Yalich explained how much more crucial accurate payment information is to today’s car shoppers in an environment with some ... Listen Here
Widewail CEO Cuyler Owens
Cuyler Owens is CEO of Widewail, a reputation and customer experience platform for the auto industry Cuyler joined Widewail as CEO in December, following nearly three years as chief revenue officer of TrustRadius, and time with Dell, Vmware and Dealerware. ... Listen Here
Retail
Gilchrist Automotive expands Texas footprint with Houston dealership purchase
Gilchrist Automotive has acquired Team Gillman Chevrolet in Houston, according to Pinnacle Mergers & Acquisitions, the brokerage representing Team Gillman and owner Chris Gillman in the sale. Dallas-Forth Worth metroplex-based Gilchrist has stores throughout North Texas and Southern Oklahoma and ... [Read More]
Best CPO Dealers: Top 10 Hyundai stores for certified sales in 2025
Auto Remarketing has released its annual Best CPO Dealers issue, presented by AutoVision, which provides a brand-by-brand ranking of the top dealers for certified pre-owned vehicle sales at 16 automakers. For the remainder of March, we will be showcasing this issue by ... [Read More]
Wholesale
COMMENTARY: How brokers can build a fraud-response playbook before scams strike
Fraud in auto transport hides in the daily commotion of logistics, often masked as a delayed delivery, a last-minute reroute, or a carrier who suddenly goes quiet. By the time suspicions surface, the damage may already be done. Because brokers ... [Read More]
Auction news: Cox awards honor independent auctions; GRAA to celebrate 52nd anniversary
Independent Auction Group executive director Dave Blake was named the winner of the Award for Industry Excellence as Cox Automotive presented its 17th annual Independent Auction Awards at an awards dinner in conjunction with the Automotive Remarketing Alliance’s and National ... [Read More]
Technology
Cox Automotive reaches milestone in EV battery recycling
Cox Automotive’s EV Battery Solutions business isn’t done even when a battery is. The company announced it has reached a milestone in electric vehicle battery recycling, having processed and recovered more than 10 million pounds of black mass — material ... [Read More]
eSTART celebrates 2 years of advocacy for modernizing vehicle title and registration
Two years ago today, eSTART got its start. The Electronic Secure Title and Registration Transformation Coalition — better known throughout the auto industry as the eSTART Coalition — was born March 13, 2024, when 18 organizations joined together to advocate ... [Read More]
Analysis
JD Power study: satisfaction with dealership service up, but improvement needed in speed, convenience
Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business with aftermarket shops and direct-to-consumer brands. JD Power’s 2026 U.S. Customer Service Index showed the overall ... [Read More]
Wholesale, retail numbers suggest solid used-car market
There was a moderate decline in wholesale vehicle sales last month, with “more selective” buyers, says JD Power, but numbers through two months of 2026 are still beating year-ago figures by 1.5%. JD Power said in its latest Used Market ... [Read More]
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