Your service drive is filled with loyal customers who trust your dealership and are physically in your store, yet most...
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Jessica Gonzalez of InformedIQ on growing ‘AI and fraud fatigue’
Jessica Gonzalez, vice president of customer success and general manager of automotive at InformedIQ, appeared again on the Auto Remarketing Podcast to describe growing “AI and fraud fatigue” and other topics connected with auto finance. Listen Here
Carleton’s Tim Yalich on how critical accurate payment information is to today’s car shoppers
Tim Yalich, who now is vice president of business development for Carleton, returned for an appearance on the Auto Remarketing Podcast. Yalich explained how much more crucial accurate payment information is to today’s car shoppers in an environment with some ... Listen Here
Widewail CEO Cuyler Owens
Cuyler Owens is CEO of Widewail, a reputation and customer experience platform for the auto industry Cuyler joined Widewail as CEO in December, following nearly three years as chief revenue officer of TrustRadius, and time with Dell, Vmware and Dealerware. ... Listen Here
Retail
FTC to send 97 dealer groups warning letters about advertising & pricing practices
Nearly 100 dealer groups are about to experience a delivery they likely don’t want. The Federal Trade Commission said on Friday that it is sending letters to 97 auto groups nationwide, warning them that the prices they advertise must be ... [Read More]
COOPABLE, Lotlinx partner to give dealers easier access to OEM co-op funds for inventory tools
COOPABLE has a new partner to cooperate with. The management company has joined with Lotlinx in a collaboration designed to enable dealers to use COOPABLE’s service to apply eligible manufacturer co-op funds toward Lotlinx’s inventory management platform and tools. Through ... [Read More]
Wholesale
COMMENTARY: How brokers can build a fraud-response playbook before scams strike
Fraud in auto transport hides in the daily commotion of logistics, often masked as a delayed delivery, a last-minute reroute, or a carrier who suddenly goes quiet. By the time suspicions surface, the damage may already be done. Because brokers ... [Read More]
Auction news: Cox awards honor independent auctions; GRAA to celebrate 52nd anniversary
Independent Auction Group executive director Dave Blake was named the winner of the Award for Industry Excellence as Cox Automotive presented its 17th annual Independent Auction Awards at an awards dinner in conjunction with the Automotive Remarketing Alliance’s and National ... [Read More]
Technology
Cox Automotive reaches milestone in EV battery recycling
Cox Automotive’s EV Battery Solutions business isn’t done even when a battery is. The company announced it has reached a milestone in electric vehicle battery recycling, having processed and recovered more than 10 million pounds of black mass — material ... [Read More]
eSTART celebrates 2 years of advocacy for modernizing vehicle title and registration
Two years ago today, eSTART got its start. The Electronic Secure Title and Registration Transformation Coalition — better known throughout the auto industry as the eSTART Coalition — was born March 13, 2024, when 18 organizations joined together to advocate ... [Read More]
Analysis
JD Power study: satisfaction with dealership service up, but improvement needed in speed, convenience
Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business with aftermarket shops and direct-to-consumer brands. JD Power’s 2026 U.S. Customer Service Index showed the overall ... [Read More]
Wholesale, retail numbers suggest solid used-car market
There was a moderate decline in wholesale vehicle sales last month, with “more selective” buyers, says JD Power, but numbers through two months of 2026 are still beating year-ago figures by 1.5%. JD Power said in its latest Used Market ... [Read More]
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