Del Mar Recovery Solutions is sharpening both its look and approach to better serve the entire auto finance space.

The provider of national repossession management, skip-tracing, remarketing, license plate recognition and specialty recovery services is making significant strategic investments to support its growth plan.

Del Mar has successfully completed a comprehensive rebranding effort. Executives highlighted the redesigned Del Mar Recovery Solutions logo and website showcase a fresh look for the company and utilizes a responsive and easy-to-navigate website design. 

“Del Mar has experienced significant growth over the years, all while continuing with the focus of our core mission: providing high quality and compliant recovery services for financial institutions. The time to freshen up our look is now in order to better align ourselves during these exciting changes in our industry,” chief executive officer Josh Elias said.

“Del Mar Recovery Solutions is known for its relentless passion and commitment to the services it offers which is attributable to its employees, clients, and partners who all make the company a leader in the automotive asset recovery sector,” Elias continued.

Del Mar Recovery Solutions — which is one of the sponsors of Repo Con during Used Car Week beginning on Nov. 13 in Palm Springs, Calif. — went on to highlight that the bold look is part of a transformation to increase awareness in the marketplace and emphasize the large role the company plays in compliance, quality and oversight in the industry. The redesigned website incorporates the look and feel of the new Del Mar brand and serves as an informational resource that incorporates success stories and competitive information.

As part of establishing Del Mar as an industry leader, the company has made the following additions to its senior leadership team during the past 12 months:

—Ren Zamora as chief financial officer and chief risk officer

—Jeff Rau as senior vice president of business development, strategy, and vendor management

—Brian Elliott as senior vice president of operations

—Julie Swanson as controller

—Rod Browning as information technology project manager

—Deborah McDowell as corporate trainer

“The goal is to elevate the core attributes of the Del Mar brand, which will allow the company to continue to innovate in an ever changing industry,” Elias continued.

“Our leadership team continues to harness the power of the quality of service we provide. As our business evolves, the company will continue to respond to customer demands by investing in leadership, processes and systems as a part of that evolution,” Elias added.

In addition to the leadership additions, the company has also started to leverage subject matter experts such as CARMA for compliance, audit and risk management solutions.

“Del Mar seeks excellence throughout the business. By partnering with CARMA, Del Mar emphasizes its commitment to best-in-class compliance management,” Zamora said.

Last year, Del Mar received a strategic investment from TZP Growth Partners, a private equity firm focused on investments in growing services companies and part of the TZP Group family of funds. This partnership positioned Del Mar to stay focused on the development and implementation of forward thinking technologies, process improvements, additions to its leadership team and expansion into other service offerings.

“Del Mar's experienced management team, compelling value proposition and commitment to compliance positions the business for continued growth in the automotive asset recovery sector,” said Rodney Eshelman of TZP Growth Partners.

Also this year, the company more than doubled its office space in its corporate headquarters in Carlsbad, Calif. The substantial additional capacity provides Del Mar with the ability to expand with its existing clients as well as add resources for new clients.

“Del Mar has found tremendous success in hiring and retaining quality employees in San Diego. We will continue to focus on leveraging this unique labor pool in the southern California marketplace to deliver superior service to our customers,” said Hillary Reggiani, associate vice president of human resources.

With an entrepreneurial spirit, Del Mar was founded in 2011 and has increased its array of services during the course of the past six years to deliver national auto repossession management. Del Mar has experienced consistent success through its development of relationships with auto finance providers and financial institutions, repossession agencies and technology partnerships.

In 2017, the company also embarked on a Service Organization Controls (SOC 2) Type II audit with a PCAOB registered and licensed CPA firm. The objective of the SOC 2 audit is to convey trust and assurance to users of the system that Del Mar has deployed an effective internal control system to effectively mitigate operational and compliance risks that the system may represent to its users.

“As the auto finance industry continues to grow, the company will remain focused on the execution of its core values which include the development of its staff, training, compliance, technological innovation, and compliance initiatives, all in an effort to maintain its best-in-class automotive asset recovery services,” Del Mar officials said.