DIMONT is deploying DANA to help the auto-finance industry handle the ramifications of Hurricanes Harvey and Irma.

DANA — which is DIMONT Associates Nationwide Adjusters — now is available with a team ready to provide claims management guidance to finance companies and servicers in the aftermath of these storms and beyond.

DIMONT explained DANA is a virtual resource center that can allow finance companies and service providers the ability to email questions or schedule a live chat with a licensed adjuster. The tool is available indefinitely and is not limited to DIMONT clients.

DIMONT’s adjusters will, at a minimum, help servicers evaluate whether properties are in flood zones, what types of coverages apply and, most critically, how to navigate the exclusions, endorsements and exceptions in the applicable policy.

“People often assume that coverage automatically applies, but that is not the case,” DIMONT chief executive officer Denis Brosnan said. “The terms and conditions of policies vary greatly by the carrier and, as such must be carefully scrutinized.

“We wanted to provide the auto and mortgage industries a simple resource to get their questions answered on filing claims, addressing refuted claims, claim type, customer service — basically anything they need,” Brosnan continued.

“DANA offers a complimentary phone consultation with our expert licensed public adjusters, who can help navigate claims processing during this uncertain time,” he went on to say.

DANA is available now at www.dimont.com/dana. DIMONT also is set to be one of the exhibitors during Used Car Week, which begins Nov. 13 in Palm Springs. Calif.