RouteOne advances 2 platforms to boost mobile capabilities

FARMINGTON HILLS, Mich. - 

RouteOne unveiled a pair of solutions aimed at helping dealerships and finance companies complete vehicle deliveries and documents in the showroom or wherever the purchaser might be.

On Monday, RouteOne launched remote document delivery; what the company explained is a new technology that can securely and compliantly give consumers electronic access to their eContracted documents. At the same time, the tool can reduce printing costs and paper shuffling for dealers.

Paradoxically, RouteOne acknowledged the eContracting process still involves paper, and can result in printed review and signed copies of retail and lease contracts. The company noted paper has remained part of the process, in part, because of compliance requirements surrounding providing consumers with copies of their contracts that they can take with them. Previously, the only way to accomplish this requirement was the paper option.

With RouteOne’s remote document delivery technology, the company explained the need to print review and final copies of retail and lease contracts is alleviated.

Now with a click of a button and the consumer’s email address, dealers can send their customers a secure link to access their files.

As an option, customers can review the documents in the dealership on their own smartphone or tablet. They can also log in at home to review, save or print them for later reference.

“We listened, we heard and we responded,” RouteOne chief executive officer Justin Oesterle said. “Our dealers told us they love eContracting, but they wanted less paper. Remote document delivery came from listening to our customers.

“We often refer to RouteOne as the company that is ‘designed by dealers for dealers’, and this is a great example of how we strive to make that happen,” Oesterle continued.

The new technology, led by Toyota Financial Services and Ford Motor Credit, is now available functionality for RouteOne eContracting. As part of RouteOne’s commitment to making eContracting better and better, it is provided at no charge.

In the future, the company added the documents available in remote document delivery will continue to expand as RouteOne continues to advance eContracting.

Details of RouteOne’s new digital retail platform

Meanwhile, RouteOne highlighted its new digital retail services can provide dealerships with an online credit application containing dealer-selected branding along with a mobile point of sale application to accommodate consumers’ growing demands for a seamless transition to, and greater flexibility within, the in-store vehicle purchasing process.

RouteOne wanted to give dealers this easy-to-use technology, allowing their customers to complete a credit application themselves or as guided by the dealer. This process can occur online from the dealer’s website, in the dealer’s showroom, or wherever a deal may happen — from any mobile device.

The mobile point of sale app included in RouteOne’s digital retail services, not only can provide flexibility, but also enables consumers to eSign the credit application. Compliance features, including credit score disclosure notice, privacy policy and identity verification, can be automated for every online application to assist dealers in managing their regulatory requirements.

RouteOne chief strategy officer Todd Mason pointed out that dealers who have made the shift have found that RouteOne’s digital retail services can reduce errors and missing information, which can expedite the deal funding process. The information captured in the online credit application can flow directly into a RouteOne eContract, creating a seamless, digital F&I experience.

“Providing dealers with the ability to conduct business online is not new territory for RouteOne,” Mason said. “However, as the consumer’s journey changes and business models evolve, so will our technology.

“This new digital retail platform responds to the growing need for greater flexibility within the vehicle purchasing process,” he went on to say.

To learn more about RouteOne’s new tool, visit routeone.com/dealers/digital-retail-services.

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