CDK Global’s Customer Experience Center officially became operational on Wednesday, with more than 500 employees assuming roles ranging from client services to inside sales at the new facility.

"Our new Customer Experience Center will incorporate best-in-class technology and service models to help our dealers navigate issues with speed and efficiency,” Bob Karp, president, North America at CDK Global, said in a news release.

“We chose to locate in Cincinnati because of the well-educated, diverse labor market and strong business climate. We’re looking forward to giving back to the local community and being the employer of choice in the region.”

CDK will continue its expansion and recruitment at the Cincinnati center during the All Professions Cincinnati career event from 11 a.m. to 3 p.m. Aug. 19 at the Sharonville Convention Center. CDK will also be attending campus recruiting events in September at the University of Cincinnati, Xavier University and Northern Kentucky University.

Available positions include:

— Client support: Provides primary support to customers using CDK’s products and solutions. Client support resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

— Sales contract specialists: Responsible for the entire processing of sales contracts. Contract specialists write and key contracts of basic product sets and deal types. Additionally, they closely collaborate with internal business partners of all levels to ensure contractual and legal compliance.

— Inside sales specialists: Coordinates and focuses on growing existing accounts, prospects for new opportunities through phone calling, speaks with decision makers to analyze their needs and effectively deliver value-added solutions.

—Training and implementation focused roles: Supports the activities of the implementation organization for new installations. Works with customers, vendors and multiple CDK business units on scheduling resources and equipment to complete network-computing installations.

“We’re evolving the way we approach service for our customers and all of the employees joining us in Cincinnati are a part of this journey,” said Karp. “We want each and every one of our dealers to have a great experience when they interact with us.”

Interested applicants may apply at jobs.cdkglobal.com.