Ford announced Wednesday its plans for the further expansion of its SMART Technology program, or SMARTT, that it initially released in early 2014.

One of the first tools introduced into the program was last year’s SMARTT Appointments, which gives customers an online option to schedule service with Ford and Lincoln service centers, selecting the needed services in advance to hasten the write-up process before they’ve even arrived. The program tripled online appointment volumes in its first year.

The program, which leverages the convenience of tablets and a customized dealer management system to simplify the overall service experience, will roll out two additional phases in March of this year.

The SMARTT Mobile Write-Up, or phase two, will allow advisors to use tablets in dealership service lanes to streamline the service experience. SMARTT Inspect, or phase three, gives technicians and parts department personnel access to the tablet-entered info to work with vehicle service history and to help fill service orders.

“This evolution of the SMARTT program represents a glimpse at the Ford and Lincoln service experience of the future,” said Joe Hinrichs, Ford president, The Americas. “Using technology to help us reshape the customer service experience is just one example of how we are driving innovation through every part of our business.”

Frederiek Toney, Ford’s vice president, customer service division, believes his company’s innovations serve a deeper purpose than they may appear at just a surface glance.

“We envision an experience built on trust, transparency and personal treatment, and SMARTT helps us achieve that,” Toney said.

“The new phases of SMARTT are strong examples of how Ford is using technology not for technology’s sake, but to truly make a difference in our customers’ lives,” Toney added.