Insurance Auto Auctions announced the arrival of its turnkey customer self-service tool aimed at enhancing the total loss claims experience for IAA Title Services customers.

Named MyVehicleClaim.com, the site allows insurance companies to provide vehicle owners with the means to track the progress of their total loss claim.

Owners can receive communications and track their information throughout the entire total loss claims process, including real-time status updates, messaging features, document downloads and multiple-claim management.

IAA hopes the tool will improve customer satisfaction and retention on the front end while reducing the amount of administrative work on the back end.

"We are proud to incorporate this capability into our Total Loss Solutions offering," said Pat Walsh, senior vice president of business development at IAA. "MyVehicleClaim.com reflects the type of full service claims management solutions that our customers have grown to expect. It delivers a customer self-service product for our clients so they don't have to build their own propriety solution."

To learn more about IAA, visit its site here.