Mobile data access right from the service lane is available via a new app extension.

AutoLoop on Tuesday announced the debut of SmartLane, an app extension of AutoLoop Book, available for the Apple iPad.

SmartLane allows auto dealerships running the Book program real-time access to customer data right from the service drive.

“AutoLoop Book is already one of the most user-friendly and feature-rich automotive scheduling programs available,” said Matt Rodeghero, AutoLoop chief product officer.

“SmartLane gives users access to that information where they need it, instead of restricting them to a stationary terminal,” he said. “Being untethered from the desk is a huge advantage for service reps; SmartLane gives them all the information they need to directly engage the client, in a much more personal manner.”

According to Rodeghero, SmartLane ties directly into a subscribing dealership’s customer database so dealers and service staff can access customer information, make notes, review vehicle service history and more, all while standing with the customer in the service lane.

“SmartLane’s comprehensive capabilities translate into easier, faster, more accurate customer check-ins and walk-around inspections,” he said.

Expanding Book’s usability further, SmartLane allows users to scan in a VIN for rapid customer lookup, take photos of damage, and capture electronic signatures from the drive.

Drag-and-drop indicators help point out problem areas, and service recommendations offer vehicle-specific Good-Better-Best service menus.

SmartLane is available as a free download from the Apple App Store, and requires an active AutoLoop Book subscription.