Singlethread, a communication platform designed to help auto dealers pull in more customer pay per service visit, announced a few upgrades to its service department platform on Monday.

New features include electronic vehicle inspections, team chat and a seamless redesign.

The company said in a news release that these upgrades foster “a best-in-class workflow that brings the entire team together to service vehicles faster, communicate externally and internally more efficiently, and deliver the modern vehicle service experience today’s customers demand.”

Singlethread consulted with dealers and found that it can be challenging for them to get inspection reports to consumers at a pivotal time: when the shopper is trying to figure out whether or not to buy required/additional services.

Likewise, customer satisfaction survey reflect similar sentiment from consumers, the company said.

“Nationwide, we’ve seen dealerships make significant upgrades to their Wi-Fi, purchase tablets, and pay thousands of dollars every month for software, with no real return on investment.  If the customer doesn’t receive inspection results until after the vehicle is serviced or not at all, the dealership is wasting money,” Patrick Southward, co-founder of Singlethread, said in a news release.

“Our product solves this problem by delivering the inspection reports to mobile devices immediately and at a much more cost-effective price than anything else on the market,” he said.

As far as the team chat function, this is designed to help alleviate internal communications breakdowns, giving the departments the ability to exchange messages quickly.

“For larger stores, the amount of time spent just walking between the body shop, parts, the service bay, and the advisor desk was measured in hours per day. Team Chat not only support the inspection process, but helps to resolve any number of internal communication breakdowns. Across the entire platform — text, inspections, chat, and mobile pay — we’re happy to report that we’re helping dealers save a significant amount of time every day,” said William Mapes, co-founder of Singlethread.

See more details of how Singlethread works in this Auto Remarketing feature.