SAN DIEGO -

Would it surprise you to find out that members of the Generation Y cohort may actually “love” their vehicles, on average, more than other generations?

That was the finding of Strategic Vision’s research on the subject, which they began after identifying “love” as the “holy grail of the customer experience.”

This led to the creation of its “Customer Love Index,” or CLI, to determine which vehicles are most loved by their owners.

According to the company’s quantitative New Vehicle Experience Study, which surveyed feedback from over 44,000 new-vehicle owners, the average CLI score came out to about 400. Millennials came in at 470.

They also found that these millennials are much more likely to purchase mass-market vehicles that weren’t necessarily designed to be “loved,” while also “loving” them just as much, or more, than other generations love more expensive vehicles.

According to Strategic Vision, though, this is nothing new, and shouldn’t be viewed as something millennial-specific —  more often than not, the younger generations have tended to be more enthusiastic about such things.

“As new younger buyers enter any market they essentially crush hard on their choices, believing that their first love will always be their only,” said Christopher Chaney, senior vice president of Strategic Vision. “Of course, this isn’t new to millennials. Every generation in their youth can remember their first love and the deep emotional impact it had on their lives, and future decisions in life.”

Looking at the overall results, the Porsche Macan scored the highest on the CLI rankings, coming in at a score of 629, one of only two vehicles to score over 600 (the other being the Chevrolet Corvette convertible).

Which segment had the least love? While it was a vehicle in the minivan category that scored the lowest overall when separated by segment-leaders, Strategic Vision pointed out that, overall, minivans obtained higher CLI scores than most of the hybrid vehicles surveyed.

“Most U.S. customers will not spend more than an additional $50 per month for a vehicle just for MPG enhancing or environmentally friendly powertrain,” said Alexander Edwards, Strategic Vision’s president. “Instead, creating a product that customers can love will allow buyers to spend significantly more money because it has the right balance of styling, innovation, performance and environmental friendliness.”

Without further ado, here’s the full list, provided by Strategic Vision.

Strategic Vision's Customer Love Index Segment Winners
Segment Winner(s) CLI Score
Micro Car Fiat 500 449
Small Car Mazda3 Sedan 438
Small Multi-function Car Kia Soul 408
Small Alternative Powertrain (APT) Car Fiat 500e 408
Midsize Car Subaru WRX 451
Midsize Multi-function Car Subaru Outback 408
Midsize APT Car Toyota Prius / Toyota Camry Hybrid 354
Full-size Car Dodge Charger 543
Near-luxury Car Mercedes-Benz CLA-class 564
Near-luxury APT Car BMW i3 474
Luxury Car Mercedes-Benz S-Class Sedan 563
Luxury Multi-function Car BMW 3-Series GT 466
Specialty Coupe MINI Cooper Hardtop 547
Premium Coupe Chevrolet Corvette Coupe 598
Standard Convertible Ford Mustange Convertible 564
Premium Convertible/Roadster Chevrolet Corvette Convertible 617
Standard Pickup Chevrolet Colorado 423
Full-size Pickup Nissan Titan 482
Heavy Duty Pickup GMC Sierra 2500/3500 467
Entry SUV Jeep Renegade 490
Entry CUV Hyundai Tucson 451
Mid-size SUV Dodge Durango 465
Mid-size CUV Ford Flex 460
Full-size Utility GMC Yukon XL 483
Near-luxury Utility Land Rover Range Rover Evoque 5-door 516
Luxury SUV Infiniti QX80 524
Luxury CUV Porsche Macan 629
Minivan Kia Sedona 391

One final point of interest: while not reflected in the chart above, the manufacturer with the lineup of vehicles with the highest overall CLI scores was Volkswagen Group of America. Strategic Vision felt it was important to point out that this finding was based on data collected prior to September 2015.

According to a release from Strategic Vision regarding the finding, they had the following message on the subject: “The good news for VWGoA is that they will be working from a position where customers have initially loved their experience. When love is lost, that’s when the real work begins.”