Flint Auto Auction recently picked up a pair of top awards from two of its commercial consignors — US Bank and Automotive Credit Corp.
First, the auction received a rare recognition from US Bank, which presented the auction with its Director’s Award for 2013. US Bank has presented this award only three times and honored Flint AA for 2013 as US Bank’s most outstanding auction in the nation.
“We are so pleased to receive this singular honor from US Bank,” Flint AA president Bill Williams, Jr. said. “We work hard to provide superior service to our customers and are thrilled to have those efforts recognized with the US Bank Director’s Award.”
Flint AA holds a sale for US Bank every other Wednesday.
“It takes a team to win an award of this caliber, and we recognize the extraordinary efforts put forth by everyone at Flint Auto Auction,” general manager Lawrence Cubitt. “Every single person at Flint Auto Auction contributes to our success.
“The US Bank Director’s Award is a confirmation of the hard work put forth by every member of our staff who goes above and beyond the call of duty to serve our customer,” Cubitt continued. “Staying late, working in the cold and snow, getting last minute repairs completed and processing reruns, are just a few of the special touches that distinguish Flint Auto Auction as an award-winning auction.”
Vice president John Luce also touched on Flint’s staff as part of the reason the operation can be award winning.
“There is no better team in the business than the team here at Flint Auto Auction,” Luce said. “We’re grateful for our partnership with US Bank and pledge to redouble our efforts to remain their top auction in the nation.”
The honors for Flint AA didn’t stop there. The auction has been named the nation’s top-performing auction for Automotive Credit, receiving the remarketer’s 2013 Auction of the Year Award.
In determining its leading auction, Automotive Credit scores its auction partners on all processes involved in bringing a vehicle to auction and selling it on the auction block.
“Automotive Credit Corporation is proud to acknowledge our vendors who work so hard to maximize our return on our assets. This is the first time we have given this award, and we are proud to recognize Flint Auto Auction as the 2013 Auction of the year,” said Greg Duff, remarketing manager for Automotive Credit.
Flint AA has been working with Automotive Credit since 2012, and conducts a sale for the subprime lender every other Wednesday.
“Being recognized as the top auction in the country for Automotive Credit Corp. is a tremendous honor for all of us at Flint Auto Auction,” Williams said. “Our commitment to providing unparalleled service is deeply ingrained in our culture here at Flint Auto Auction, and we work hard to make sure that our focus on customer service is evident in everything we do.
“We are delighted to receive the 2013 Auction of the Year Award from Automotive Credit Corp., and we share it with our auction team,” he added.
Luce reiterated the value of the operation’s personnel.
“Every member of the staff in every department at Flint Auto Auction contributes to our success,” Luce said. “Service is a team effort, and when we receive a superior grade for performance from the start of the auction process to the finish, we acknowledge the efforts of everyone who has a part in getting the job done, from transport to lot operations, from the shop technicians to the office staff, from the clerks and the auctioneers to the managers who ensure that the flow is smooth and our customers’ expectations are met.”
Cubitt closed by emphasizing what Flint AA tries to do on a regular basis.
“Going above and beyond the call of duty isn’t just a saying at Flint Auto Auction. It is something that happens every day,” Cubitt said. “We are proud of the results we achieve for our customers, particularly when our performance distinguishes Flint Auto Auction the No. 1 auction in the nation.”
Flint Auto Auction is a member of ServNet and has been serving dealers in Michigan, Ohio, Indiana, and Illinois and beyond since 1953.
In addition to dealer auctions, the operation also provides reconditioning, body and mechanical repair, marshaling and inspection services. More information on Flint AA can be found at www.flintaa.com.