WESTERVILLE, Ohio — This week, vehicle service contract provider NAC announced an expansion of its online technology platform to now include a new 24-hour online claims submission service.

Designed to address the efficiency gaps and time-of-day restrictions vehicle dealership service departments work within, NAC thinks the new 24/7 online claims system can enable quick and simple submission of claims whenever it is most convenient for dealership clients.

NAC's claims system, which launched on Dec. 1, is now accessible free-of-charge to all clients.

The company hopes the new claims system is simple to manage and effortless to navigate and can enable immediate claims processing with just a few key strokes.

The system also can offer service personnel 24/7 convenience for greater efficiency within dealership's service department no matter the location or store hours.

NAC added its new system also can be easily adapted to the changing needs of the industry.

The system was designed under the direction of Steve Juresich, senior vice president of claims at NAC, based on first-hand knowledge and experienced service department personnel input.

"We have clients across the U.S. in different time zones working vastly different schedules, and we needed a way to offer the same level of service and convenience to all of them, not just those sharing the same service hours as NAC," Juresich explained.

"Now, no matter where the service department personnel are, they can still continue the claims process by submitting information to NAC online — any time. It's really about making it as simple as possible for our clients to do business with us," Juresich went on to say.