It’s been an active 45 days for NCC, a provider of integrated credit, compliance, desking, CRM, and fraud- prevention solutions for automotive retailing.

In May, NCC launched a tool powered by Equifax to spot chargeback risk and hired a new chief financial officer. On Tuesday, the company announced the appointment of Joe Kacala as chief product officer.

Kacala brings more than 15 years of executive product leadership in automotive software and direct dealership experience to the role.

Kacala’s background includes hands-on dealership experience as both a technician and fixed operations director, giving him direct operational context that informs how he builds.

Before joining NCC, he served as chief product officer at AutoFi, chief product officer at automotiveMastermind, and vice president of product at Xtime, where he helped scale the platform to more than 9,000 dealerships.

Kacala also holds two patents and has led global product organizations across North America, Europe, and APAC.

“Joe has scaled platforms serving thousands of dealerships, but he also understands automotive from the ground up,” NCC president and CEO Brian Skutta said. “What sets Joe apart is that he hasn’t just built products for dealers — he’s lived their reality firsthand. That perspective is invaluable as we continue innovating our comprehensive software and AI solutions.”