Credit Acceptance set a record during the second quarter courtesy of artificial intelligence.

The subprime auto finance company said late Tuesday afternoon that a record 11,004 dealers were active on its platform during Q2, with the company enrolling 1,456 new dealers.

Credit Acceptance cited two reasons for the record achievement, including:

—Deal optimization: Enhanced its deal structuring experience, which helps dealers find an optimal deal, as 90% of active dealers used the new capability during the quarter.

—AI-enabled call-center agent: 67% of inbound customer service and account solutions calls were routed to the AI agent in June, up from 27% in March, driving improved efficiency, enabling faster 24/7 customer self-service, and reducing cost-to-serve at scale. The company said this performance reflects continued expansion of a production-deployed AI capability that is now integrated into core servicing workflows.

Credit Acceptance added that it expects further gains in call handling and unit economics as the company scales this platform throughout this year.

“We continue to make meaningful progress in our digital-first, AI-enabled strategy,” Credit Acceptance CEO Vinayak Hegde said in a news release. “From enhancing the dealer experience through improved deal structuring and workflow tools to scaling AI-enabled servicing capabilities, we are using data and technology to create a more personalized experience for dealers and consumers.

“At the center of this work is a commitment to customer obsession — better understanding our customers, anticipating their needs, and delivering a better experience at every interaction,” Hegde continued.

Despite the AI advances and the record number of dealers on the platform, Credit Acceptance reported that origination volume softened 1.0% year-over-year in the second quarter, with the company booking 84,615 contracts. That’s down from 85,486 loans in Q2 of last year.

For reference, the record number of active dealers is 3.3% more than a year ago.

But Credit Acceptance offered another way to view the dealer usage.

The company reported consumer loan unit volume from dealers not active in both periods spiked 21.3%, rising from 13,775 to 16,705.

How many dealers were active during the second quarter of this year and last year? Credit Acceptance said the number was the same: 6,860.

While generating consolidated net income of $135.9 million, or $12.66 per diluted share, a few other financial highlights Credit Acceptance mentioned from its second quarter financial statement included:

—$8.0 billion average balance of our loan portfolio, consistent with the second quarter of 2025

—Forecasted net cash flows from our loan portfolio declined by $39.1 million, or 0.3%, compared to a decline of $55.8 million, or 0.5%, in the second quarter of 2025

—262,963 shares, or 2.5% of the shares outstanding at the beginning of the quarter, were repurchased at a cost of $141.4 million

—$43.5 million in dealer holdback and accelerated dealer holdback payments to dealers

—$1.4 billion in liquidity (amounts available for borrowing under revolving lines of credit and unrestricted cash and cash equivalents) as of June 30

“Our second quarter results reflect continued progress across the business, driven by improved profitability, strengthening origination trends, and continued momentum across our dealer network,” Hegde said. “We are encouraged by the progress we made during the quarter and remain focused on profitable growth, disciplined capital allocation, and maximizing long-term intrinsic value per share.”