Nordis Technologies acknowledged clients and other companies are racing to apply artificial intelligence to critical customer communications, billing and payments, but many risk poor outcomes without investing in essential data, infrastructure, governance and execution discipline.

With that situation in mind, Nordis Technologies released a new white paper, outlining a four-step path to help organizations build the foundation, strategy and implementation approach needed to turn AI ambitions into measurable business results.

Through the white paper titled, Implementing AI to Improve Transactional Customer Communications, Nordis Technologies highlighted companies also will gain insight into:

—Risks and rewards of AI

—How ML, NLP, LLMs, GenAI and agentic AI may fit within transactional communications

—How employee roles evolve

—Use cases for improving experiences and outcomes at every step of customer journey

Nordis Technologies founder and CEO Ronnie Selinger mentioned the white paper also addresses when to build, buy or partner when evaluating and scaling AI initiatives.

“There’s no shortage of compelling AI use cases across the customer communications and payment journey,” Selinger said in a news release. “But companies that skip the preparation work will struggle to capture value.

“This paper is designed to help leaders take a strategic approach for leveraging AI to transform communications and payments,” he added.

Go to this website to download the white paper.