In announcing its 2019 Vehicle Satisfaction Award winners, AutoPacific said that Nissan’s Murano and Maxima “continue to be unbeatable” since their redesigns entered the market in 2015 and 2016, respectively.
“Even with new competition this year in the all-new Subaru Ascent, Volkswagen Atlas and Lexus ES, the Murano and Maxima came out on top,” AutoPacific president George Peterson said in a news release.
Based on responses from more than 50,000 new car and light truck owners, the VSAs identify the most satisfying vehicles in the market.
Affirming Peterson’s “unbeatable” description, Nissan has the most winning vehicles for the third year in a row, while Ram won the overall brand award among popular brands and Lincoln earned top brand honors among luxury brands.
As for Nissan, it notched six wins this year: Maxima, Altima, Armada, Murano and Rogue for the Nissan division and Q60 for the Infiniti division. The Murano won for the fifth year in a row, while the Maxima won for the fourth consecutive year.
The all-new Ram 1500 won its segment. The 1500, the first since Ram’s spin off as a separate brand, earned top satisfaction scores in 22 out of 32 attributes, including interior quietness, driver’s seat movement, interior styling and power and acceleration.
“The Ram 1500 is a truly exceptional pickup,” Peterson said in a news release. “But what carries Ram to the top as a brand is high satisfaction in areas that can be problems for other brands, particularly second-row seat comfort, interior storage, passenger roominess and user-friendly gauges and controls.”
Lincoln was the top luxury brand, and its Navigator was the top overall vehicle.
“An all-new vehicle and a minor refresh are hits for Lincoln,” AutoPacific said.
The company said Lincoln ranked fifth last year behind luxury brands Genesis, Lexus, Infiniti and Tesla. The all-new Navigator and updated and renamed Nautilus led their segments, with the Navigator named as the top overall vehicle. The Lincoln Continental was the top car, adding to Lincoln’s SUV and Crossover SUV category wins.
“In addition to the exceptionally crafted Navigator, Lincoln has made a strong push for customer treatment,” Peterson said. “It’s a hands-on experience that appears to be working.”
The AutoPacific website includes more information on the awards.