CARFAX Canada knows that the COVID-19 crisis is having a profound effect on its customers and employees.

The company said it is committed to supporting its partners and listed several steps it is taking in that area.

First, the company said it is available to help its partners through email and phone. Because its team is working from home, face-to-face visits and sales support collateral are not currently available.

CARFAX Canada is applying a 50% credit for all VHR subscriptions in April and said it will not charge for its valuation products in April. The company will credit 100% of the subscription cost for the Vehicle Valuation Report and Vehicle Trade-in Widget.

In addition, the company will not charge customers the $99 account access fee in April.