Constant works with Jack Henry to help banks offer more self-service tools
On Wednesday, Constant announced its Zero Processing Skip-a-Pay and related loan servicing solutions are now accessible through the Jack Henry digital banking platform.
In an effort to expand digital services, Constant said many financial institutions have added online applications that are fulfilled in the back office. When consumers can’t solve their issues via self-service, they resort to live customer service calls in order to solve their problem — thereby driving up operating costs.
To help mitigate some costs, the self-service loan management software provider is working with Jack Henry’s Banno Digital Platform to create seamless access so consumers can complete transactions without engaging more expensive live channels.
Constant leveraged the Banno Digital Toolkit — the same set of APIs the Banno Digital Platform is built on — to embed its technology into the digital experiences offered by community and regional financial institutions.
Access to Jack Henry’s API, design, and authenticated frameworks has enabled Constant to directly integrate into the digital banking platform, providing a seamless banking experience.
This integration contributes to Jack Henry’s growing ecosystem of more than 850 fintechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.
“According to Gartner, only 9% of customer service experiences are fully resolved by self-service,” Constant chief executive officer Catherine York Powers said. “By prioritizing resolution, we reduce the borrowers’ effort to complete transactions which builds confidence in the self-service channel rather than reaching out to a live rep.
“Our integration with the Banno Digital Platform and Episys through the Symitar Vendor Integration Program (VIP) enables Constant to offer our Zero Processing Skip-a-Pay and other high volume loan servicing solutions. We’re thrilled about this integration with Jack Henry and the Banno Digital Platform,” York Powers went on to say.