Integrated Financial Technologies (IFT) recently introduced its newest solution to boost compliance with an eye toward both internal and third-party involvement.

The business process outsource provider launched IFT Fortitude, a new service that can help businesses determine whether their internal customer support and business process outsourcing providers maintain compliance with all data security and privacy regulations, industry standards, and regulatory mandates.

IFT said the solution is targeted for organizations in highly regulated industries, including financial services, healthcare, merchant processing, and government.

IFT Fortitude can support companies that rely on both in-house and third-party providers. It involves assessments of technologies that include contact center solutions, CRM integrations, firewalls and cybersecurity tools, and the company’s customer-facing digital channels.

The service also can review critical operational elements such as workflows and business processes, data and record handling, and reporting. It utilizes IFT’s artificial intelligence-driven platform to conduct real-time quality assurance, agent monitoring and training, granular performance reporting, and metrics to create actionable recommendations that improve both compliance and customer engagement.

IFT highlighted its team has conducted hundreds of compliance-related and operational assessments for business organizations. According to IFT findings, many companies don’t realize they or their contracted teams are in violation of mandates, and in some instances, are ignoring these regulations.

“Many of the companies we work with are shocked to learn the extent to which their departments are bypassing compliance regulations, whether inadvertently or purposefully. Often employees or external teams simply don’t understand the full implications of the mandates, or their systems and processes are not properly aligned,” IFT president Tod Chisholm said in a news release.

Regular assessments are instrumental in maintaining a successful, ongoing compliance program. Not only does it reveal any violations, but it documents that companies have taken a diligent approach and demonstrates ongoing and consistent adherence,” Chisholm continued.

Chisholm added that recurring compliance assessments are a recommended part of a business’ security and compliance initiative. It can help guard against penalties, fees, and loss of consumer trust for any breach or mistake that occurs through an authorized third party, which in the case of a compliance oversight is the responsibility of the business.

To find out more about IFT Fortitude and how the company’s program can improve business outcomes, visit www.iftsolutions.com.