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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

MUSA Auto Finance partners with defi SOLUTIONS to service lease portfolio

musa defi for web
Friday, Jan. 15, 2021, 05:30 PM
Auto Fin Journal Staff
MUSA Auto Finance now is fueled with technology provided by defi SOLUTIONS. This week, MUSA Auto Finance announced its partnership with defi SOLUTIONS to handle the day-to-day servicing of the company’s entire lease portfolio. MUSA said in a news release ... [Read More]

Fair has ‘true watershed moment’ through LendingTree partnership

fair devices for web
Friday, Jan. 15, 2021, 05:27 PM
Auto Fin Journal Staff
Fair secured a significant new path this week to grow its used-vehicle leasing business, announcing that the platform now will be offered through LendingTree, one of the largest online lending marketplaces. Through the partnership that Fair called a “true watershed ... [Read More]

Rivian chooses Chase to facilitate digital financing platform

Rivian_0
Friday, Jan. 15, 2021, 05:25 PM
Auto Fin Journal Staff
Consumers who want an electric vehicle from Rivian will have a digital path to finance it. This week, Rivian announced that it selected Chase as its private-label partner to provide customers with what the manufacturer is calling a “truly digital-first ... [Read More]

4 tasks for Wells Fargo’s new office of consumer practices

wells fargo picture for web
Wednesday, Jan. 13, 2021, 04:02 PM
Auto Fin Journal Staff
Wells Fargo is looking to reinforce its commitment to consumers. On Tuesday, the bank launched a new enterprise-wide, consumer-focused advisory group, the Office of Consumer Practices (OCP). Wells Fargo explained the OCP will be part of the chief operating office ... [Read More]

Auto/Mate & Dealertrack integrate to accelerate and improve digital contracts

Futuristic car driving 313140188
Monday, Jan. 11, 2021, 04:00 PM
Auto Fin Journal Staff
Dealerships that use Auto/Mate and Dealertrack now might have a smoother workday when putting deals together for potential buyers. On Monday, the companies announced a new integration that connects Auto/Mate’s dealership management system (DMS) to Dealertrack’s digital contracting. The DealerSocket ... [Read More]

Equifax to acquire Kount to reinforce fraud-prevention solutions

Equifax Kount for web
Monday, Jan. 11, 2021, 03:54 PM
Auto Fin Journal Staff
Based on cash it generated during the past year, Equifax reinforced its fraud-prevention toolbox by signing a definitive agreement to acquire Kount, a provider of artificial intelligence-driven fraud prevention and digital identity solutions. According to a news release distributed on ... [Read More]

5 primary threats mentioned in Experian’s Future of Fraud Forecast

experian screen shot for web
Monday, Jan. 11, 2021, 03:52 PM
Auto Fin Journal Staff
It’s already been a tumultuous beginning to 2021, and Experian doesn’t expect it to settle much on the fraud front. With the growing threat of fraud fueled by the digital acceleration that took place in 2020, Experian on Monday released ... [Read More]

PODCAST: Lightico CEO on developments during the past year and expectations for 2021

Zviki Lightico for web
Monday, Jan. 11, 2021, 03:49 PM
Auto Fin Journal Staff
Last year included several milestones for Emerging 8 honoree Lightico, including client growth, new executives joining the team as well as another $13 million in investment funding to help the digital customer interaction platform. Lightico co-founder and chief executive officer ... [Read More]

FinCEN encourages banks & credit unions to collaborate to curb fraud

fraud prevention
Wednesday, Jan. 6, 2021, 04:24 PM
Auto Fin Journal Staff
The Financial Crimes Enforcement Network (FinCEN), which is a part of the Treasury Department, is encouraging banks and credit unions to share information about financial crimes. ID Insight, a Minneapolis-based firm that develops solutions to prevent account takeover and new-account ... [Read More]

Knightly joins TruDecision as chief revenue officer

David Knightly with logo for web
Wednesday, Jan. 6, 2021, 04:20 PM
Auto Fin Journal Staff
TruDecision opened 2021 with a reinforced executive team. The Emerging 8 honoree and fintech company providing sophisticated analytic solutions to finance companies welcomed seasoned auto-finance executive David Knightly as chief revenue officer. TruDecision highlighted that it has experienced significant growth ... [Read More]
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