Your service drive is filled with loyal customers who trust your dealership and are physically in your store, yet most...
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Jessica Gonzalez of InformedIQ on growing ‘AI and fraud fatigue’
Jessica Gonzalez, vice president of customer success and general manager of automotive at InformedIQ, appeared again on the Auto Remarketing Podcast to describe growing “AI and fraud fatigue” and other topics connected with auto finance. Listen Here
Carleton’s Tim Yalich on how critical accurate payment information is to today’s car shoppers
Tim Yalich, who now is vice president of business development for Carleton, returned for an appearance on the Auto Remarketing Podcast. Yalich explained how much more crucial accurate payment information is to today’s car shoppers in an environment with some ... Listen Here
Widewail CEO Cuyler Owens
Cuyler Owens is CEO of Widewail, a reputation and customer experience platform for the auto industry Cuyler joined Widewail as CEO in December, following nearly three years as chief revenue officer of TrustRadius, and time with Dell, Vmware and Dealerware. ... Listen Here
Retail
Best CPO Dealers: Top 10 Nissan stores for certified sales in 2025
Auto Remarketing has released its annual Best CPO Dealers issue, presented by AutoVision, which provides a brand-by-brand ranking of the top dealers for certified pre-owned vehicle sales at 16 automakers. For the remainder of March, we will be showcasing this issue by ... [Read More]
Best CPO Dealers: Top 10 Mazda stores for certified sales in 2025
Auto Remarketing has released its annual Best CPO Dealers issue, presented by AutoVision, which provides a brand-by-brand ranking of the top dealers for certified pre-owned vehicle sales at 16 automakers. For the remainder of March, we will be showcasing this issue by ... [Read More]
Wholesale
PODCAST: Industry Elite conversations begin with Grace Huang of Cox Automotive
Kicking off our Auto Remarketing Podcast episodes with the inaugural Industry Elite: The C-Suite honorees is a conversation with Grace Huang, president of Cox Automotive Inventory Solutions. Huang talks with Cherokee Media Group senior editor Joe Overby about her journey ... [Read More]
COMMENTARY: How brokers can build a fraud-response playbook before scams strike
Fraud in auto transport hides in the daily commotion of logistics, often masked as a delayed delivery, a last-minute reroute, or a carrier who suddenly goes quiet. By the time suspicions surface, the damage may already be done. Because brokers ... [Read More]
Technology
Cox Automotive reaches milestone in EV battery recycling
Cox Automotive’s EV Battery Solutions business isn’t done even when a battery is. The company announced it has reached a milestone in electric vehicle battery recycling, having processed and recovered more than 10 million pounds of black mass — material ... [Read More]
eSTART celebrates 2 years of advocacy for modernizing vehicle title and registration
Two years ago today, eSTART got its start. The Electronic Secure Title and Registration Transformation Coalition — better known throughout the auto industry as the eSTART Coalition — was born March 13, 2024, when 18 organizations joined together to advocate ... [Read More]
Analysis
Introducing the inaugural Industry Elite: The C-Suite honorees
At next month’s Used Car Industry Summit, Cherokee Media Group is launching a new awards program recognizing executives at the peak of auto industry leadership. Industry Elite: The C-Suite spotlights the most influential, inspiring and innovative executives in the retail, ... [Read More]
JD Power study: satisfaction with dealership service up, but improvement needed in speed, convenience
Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business with aftermarket shops and direct-to-consumer brands. JD Power’s 2026 U.S. Customer Service Index showed the overall ... [Read More]
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