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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Westlake & Nowcom form vast fintech conglomerate

nowlake for web
Wednesday, Feb. 17, 2021, 04:48 PM
Auto Fin Journal Staff
Diversification continues to be an apt adjective to describe Westlake Technology Holdings. Less than a week after highlighting the annual growth of its diverse, $12 billion portfolio, Westlake and Nowcom Corp. launched a fintech company on Tuesday named NowLake Technology. The companies ... [Read More]

Assurant reinforces training and mobile technology offerings

training
Monday, Feb. 15, 2021, 04:03 PM
Auto Fin Journal Staff
Assurant recently rolled out enhancements within two areas its clients and dealers might want the most reinforcements — training and mobile technology. First, Assurant launched Pocket Geek Auto, a mobile app that can help dealers and clients connect with their ... [Read More]

Despite some downward trends, TransUnion cautious about soaring fraud costs

fraud analytics
Monday, Feb. 15, 2021, 03:59 PM
Auto Fin Journal Staff
Mixed news on the fraud front recently surfaced, and not surprisingly, it’s tinged with pandemic impact New TransUnion research found instances of synthetic fraud and outstanding balances for suspected synthetic accounts at U.S. financial institutions have declined significantly after the ... [Read More]

Tresl hosts virtual employee event to celebrate 2020 accomplishments, set 2021 goals

tresl event for web
Wednesday, Feb. 10, 2021, 05:20 AM
Auto Fin Journal Staff
Tresl used technology to celebrate its accomplishments of the past year that arrived in part to how the fintech leveraged both its human and technological resources while overcoming challenges created by the pandemic. In late January, Tresl hosted what it ... [Read More]

Point Predictive addresses latest fraud path with launch of EmployerCheck

EmployerCheck Point Predictive
Wednesday, Feb. 10, 2021, 05:17 AM
Auto Fin Journal Staff
Point Predictive recently rolled out a new tool that it says can be a simple but effective fraud and borrower misrepresentation solution that can help finance companies assess the validity of an employer stated by a consumer or third party ... [Read More]

PODCAST: How F&I can enhance digital retailing

podcast image
Wednesday, Feb. 10, 2021, 05:15 AM
Auto Fin Journal Staff
Mentioned almost as much as the pandemic itself is how much digital retailing has become a focal point for success at dealerships and finance companies. Including F&I products can be crucial to culminating deliveries and boosting customer satisfaction, as Tim ... [Read More]

Integrated Lending Technologies & Carleton complete integration

partnership gears
Monday, Feb. 8, 2021, 05:17 PM
Auto Fin Journal Staff
Integrated Lending Technologies (ILT) recently announced that it has completed the development integrating CarletonCalcs from Carleton. Finance companies and lenders using ILT’s Allegro Lending Suite now will have access to the CarletonCalcs loan, lease and compliance modules, providing computational accuracy ... [Read More]

LexisNexis Risk Solutions discovers ‘perfect storm’ of fraud in US and Canada amid COVID-19 pandemic

lexis nexis graphic for web
Monday, Feb. 8, 2021, 05:16 PM
Auto Fin Journal Staff
Fraud and its prevention are gaining more attention, especially since the pandemic arrived. LexisNexis Risk Solutions unveiled findings about what it classified as the current state of fraud, detailing key fraud trends occurring in 2020 for organizations in the United ... [Read More]

10 primary findings from eLEND Solutions’ latest dealer survey

elend solutions for web
Monday, Feb. 8, 2021, 05:12 PM
Auto Fin Journal Staff
Digital financing innovator eLEND Solutions highlighted more than 10 findings from its latest dealer survey, reiterating how the COVID-19 pandemic has encouraged dealerships to embrace digital retailing as a low-touch transaction alternative and how this adoption of technology has changed ... [Read More]

Black Book integrates with Origence consumer loan origination system

business forecasting
Thursday, Feb. 4, 2021, 03:54 PM
Auto Fin Journal Staff
Black Book’s presence in the credit-union market strengthened on Thursday. The provider of vehicle pricing and analytics announced the integration of Black Book values into the Origence consumer LOS, a CU Direct brand. The companies highlighted in a news release ... [Read More]
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