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SPONSORED EPISODE: Guidance to handle growing challenges of repossessions & recoveries
Tuesday, Oct. 14, 2025, 08:49 PM
Managing delinquencies and repossessions might be as complicated as anything auto lenders do nowadays. To help finance companies of sizes handle those complexities, this special sponsored episode of the Auto Remarketing Podcast features Anne Holtzman, who is senior vice president ... Listen Here
PureCars CEO Lauren Donalson
Tuesday, Oct. 14, 2025, 03:53 PM
Lauren joined PureCars in 2015 as a sales associate, later serving as regional manager, national director and senior vice president before moving up to chief operating officer in January 2023. She was promoted to the new role of president in ... Listen Here
CarMax CMO Sarah Lane on Company’s Journey from Used-Car ‘Challenger’ to ‘Leader’
Friday, Oct. 10, 2025, 02:15 PM
CarMax chief marketing officer Sarah Lane joins the Auto Remarketing Podcast to talk about the company’s new “Wanna Drive?” branding, its omni-channel buying and selling experience, putting the customer in control and how CarMax sets itself apart in an era ... Listen Here

Happy Associates And Profit Go Together

pic for gene column
Tuesday, Jun. 24, 2014, 05:10 PM
Gene Daughtry, PLS Financial
A new study recently coming out of Warwick University has concluded that happiness levels can increase productivity by a staggering 12 percent. To me, this seems obvious, but I have seen many work places where you can feel the tension ... [Read More]

Do Online Reviews From Customers Really Matter In BHPH?

pic for kenny column
Tuesday, Jun. 24, 2014, 04:58 PM
Kenny Atcheson, Dealer Profit Pros
When asked about online reviews, buy-here, pay-here dealers typically offer one of these six responses. Here they are in random order: 1. Our customers don’t read online reviews. 2. There is nothing we can do about it because the BHPH ... [Read More]

Car-Mart Sacrifices Some Q4 Sales To Get Higher Downs

Car-Mart pic for Web
Tuesday, Jun. 24, 2014, 04:48 PM
Nick Zulovich, Editor
America’s Car-Mart president and chief executive officer William “Hank” Henderson cheered one specific financial metric after the buy-here, pay-here dealership chain wrapped up its 2014 fiscal year on April 30. And Henderson did so even though the way Car-Mart reached ... [Read More]

Key Takeaways From NABD’s Buy-Here, Pay-Here Week

photo for Ken's BHPH commentary
Tuesday, Jun. 24, 2014, 04:43 PM
Ken Shilson, NABD and Subprime Analytics
The National Alliance of Buy- Here, Pay-Here Dealers (NABD) recently completed two BHPH training conferences which were held at the Wynn Las Vegas on May 18 through 22. These two conferences included more than 100 speakers and approximately 1,700 attendees ... [Read More]

CFPB Interest In BHPH Dealers Growing Steadily

capitol hill for spn story
Tuesday, Jun. 24, 2014, 04:35 PM
Nick Zulovich, Editor
Maybe you heard it spoken in a 20 group meeting or around the lunch table at the auction. There's one buy-here, pay-here operator telling another, "I'm not worried about the CFPB. I'm just a small guy with 20 cars on ... [Read More]

Hall Of Fame Inductee Codding Describes Impact Of BHPH

Julian Codding -- NABD Hall of Fame for BHPH
Tuesday, Jun. 24, 2014, 04:31 PM
Nick Zulovich, Editor
The newest member of the Buy-Here, Pay-Here Hall of Fame explained the impact BHPH operators have by sharing the story about a vehicle delivery that wasn’t even a special finance deal. In fact, the delivery was for a $400,000 vehicle ... [Read More]

May Bankruptcy Filings Drop by Double Digits

gavel 4
Thursday, Jun. 5, 2014, 04:04 PM
BHPH Report Staff
Continuing an overall trend described by American Bankruptcy Institute leadership as a “nose dive,” total bankruptcy filings in May in the United States decreased 11 percent year-over-year. According to data provided by Epiq Systems, bankruptcy filings totaled 85,664 in May, ... [Read More]

Finance Express Launches Shop Management Integration to Boost DMS

mechanic 2_4
Thursday, May. 22, 2014, 07:05 AM
BHPH Report Staff
As a part of the company’s presence at the National Alliance of Buy-Here, Pay-Here Dealers National Conference this week, dealer management software solutions provider Finance Express introduced FEX SM. Executives described the solution as an exciting shop management platform that ... [Read More]

Spireon Now Offers 99.9-Percent Performance Guarantee

row of cars 4_3
Wednesday, May. 21, 2014, 05:37 AM
BHPH Report Staff
Along with enhanced telematics capabilities on the Sprint CDMA wireless network, Spireon opened the National Alliance of Buy-Here, Pay-Here Dealers National Conference on Tuesday by making a guarantee that the company believes is first in the GPS tracking provider space. ... [Read More]

NC Operation Requests Permission Before Releasing Payoff Amounts

sales agreement 3_8
Tuesday, May. 20, 2014, 05:34 AM
Nick Zulovich, Editor
It’s not yet a compliance mandate issued by a state or federal regulator, but EZWay Auto Sales doesn’t immediately release the payoff amount left on a contract when a customer chooses to trade and make a purchase at another store. ... [Read More]
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