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This Month's Focus

Artificial Intelligence
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Urban Science survey: Dealers confident in sales process, wary of AI for lead follow-ups
Friday, May. 15, 2026, 11:48 AM
The sixth annual automotive research study by Urban Science in collaboration with The Harris Poll highlighted that nine in 10 U.S. car buyers said a traditional dealership is their top choice for purchasing a vehicle. Now let’s delve deeper into ... Read More
Bain Survey: Few Companies Ready for Sustainability Rules (24%) Building on three-year partnership, Bain invests in OpenAI Deployment Company
Wednesday, May. 13, 2026, 12:13 PM
Bain & Company today announced an investment in the Deployment Company, a new venture launched by OpenAI with 19 global partners. According to a news release, the OpenAI Deployment Company is built to help businesses deploy artificial intelligence across their ... Read More
EY study shows Canadians still cautious about AI but using it more for everyday activities
Monday, May. 11, 2026, 03:00 PM
This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Tiger Okeley describes what it’s like for BHPH dealers during another turbulent year
Tuesday, May. 12, 2026, 01:47 PM
Tiger Okeley is the executive board member of Oak Motors, a buy-here, pay-here dealership that’s been in business for more than 40 years in central Indiana. Having seen boom times, recessions, and more, Okeley shared his insight to help owners ... Listen Here
SPONSORED EPISODE: Know your Buyer & Grow your Lot
Tuesday, May. 12, 2026, 09:20 AM
In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more
Wednesday, Apr. 29, 2026, 03:54 PM
Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here

IRS Audits Of Operators On The Rise

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Friday, Feb. 28, 2014, 09:35 PM
Nick Zulovich, Editor
The Internal Revenue Service appears to be increasing audit efforts within the used-vehicle industry. And one particular element is especially important for buy-here, pay-here dealers to understand: Form 1099-C. Before delving too heavily into this wideranging topic, two accounting experts ... [Read More]

CarHop Adds 3 BHPH Stores, Broadens Footprint into South Dakota

Saturday, Jan. 18, 2014, 04:54 PM
Nick Zulovich, SubPrime Auto Finance News Editor
CarHop has continued to add to its network of buy-here, pay-here dealerships, venturing into another state among its three newest stores. The company is now moving metal at lots near San Diego, another in Pueblo, Colo., and for the first ... [Read More]

Car-Mart Ramps Up Use of GPS as New Georgia Store Opens

Saturday, Jan. 18, 2014, 04:52 PM
Nick Zulovich
This week, America's Car-Mart opened the 127th dealership in its network of buy-here, pay-here stores. And it's nearly certain the vehicle in inventory will be equipped with a GPS device, a practice the company hesitated in doing until recently. Car-Mart ... [Read More]

Shilson: Getting Your Best BHPH Customers Back

Saturday, Jan. 18, 2014, 04:50 PM
Ken Shilson, NABD
The first half of 2013 is now in the rearview mirror for the buy-here, pay-here industry, and it's time to look back. Many operators reported lower unit sales versus the same period last year. Two important questions are, "Why?" and ... [Read More]

van Wagenen Financial Services Coordinates Programs to Boost Loan Processing Efficiency

Saturday, Jan. 18, 2014, 04:49 PM
Nick Zulovich
van Wagenen Financial Services recently confirmed participation in the Symitar Vendor Integration Program. Officials highlighted this development will directly benefit lenders managing auto loans on the Symitar core processing system by increasing the efficiency of auto loan payment adjustments. The ... [Read More]

Spireon Begins GoldStar GPS Integration with Frazer DMS

Saturday, Jan. 18, 2014, 04:47 PM
Nick Zulovich
Spireon, the provider of the GoldStar GPS solution as well as other mobile resource management and business intelligence tools, completed an initial phase of the integration with Frazer's Dealer Management System. The companies highlighted that joint customers of GoldStar GPS ... [Read More]

Finance Express Expands WorkList Tool Beyond Collections

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Saturday, Jan. 18, 2014, 04:45 PM
Nick Zulovich
Finance Express released its new WorkList feature for independent dealerships that use the provider's Web-based financial services technology. The company explained WorkLists — also known as queues — have typically been utilized by FEX buy-here, pay-here dealers to manage and ... [Read More]

Daughtry: Where Have All the Buy-Here, Pay-Here Customers Gone?

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Saturday, Jan. 18, 2014, 04:40 PM
Gene Daughtry
I ask a different question. Where did all the customers come from that are buying right now? Have all these customers been waiting for financing to come back to life? Did they all just hang on to the same car ... [Read More]

Illegal Use of Text Messages Triggers $1M Penalty from FTC

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Saturday, Jan. 18, 2014, 04:36 PM
BHPH Report Staff
Panel discussions about collections at events hosted by the National Alliance of Buy-Here, Pay-Here Dealers sometimes stir the most attention from conference goers. This week's enforcement action revealed by the Federal Trade Commission regarding the illegal use of text messages ... [Read More]

Three Ways to Improve Collections and Recovery Departments

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Saturday, Jan. 18, 2014, 04:25 PM
Nick Zulovich
When gathered amongst themselves, sometimes dealers and finance company executives who specialize in working with customers with checkered credit pasts say they're not in the car business — they're in the collections business. "If you have a weak leg in ... [Read More]

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