The News Media of the Pre-Owned Industry

Auto Remarketing AR Canada Subprime News BHPH Report Auto Fin Journal
EMAIL SIGNUP CMG PREMIUM LOGIN
X
Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

4 ways to improve relationships with repeat customers

Salesman with young customer1255494403
Thursday, Sep. 19, 2024, 10:26 AM
BHPH Report Staff
Big Time Advertising founder and CEO Terry MacCauley offered a variety of suggestions to help buy-here, pay-here and independent dealers secure an important resource to maintain profitability and success — repeat customers. “Retaining customers is more cost-effective than acquiring new ... [Read More]

Buckeye Dealership Consulting welcomes 2 more professionals, including new COO

Thursday, Sep. 12, 2024, 02:29 PM
BHPH Report Staff
Buckeye Dealership Consulting reinforced its management team again this week, hiring a chief operating officer and new business development manager. Coming aboard as COO of the provider of reinsurable products for dealers and finance companies is James O’Connell, who will ... [Read More]

6 Byrider franchisees buy assets from Altamont Capital Partners

Thursday, Sep. 12, 2024, 02:17 PM
BHPH Report Staff
Dealers make deals every day, but this one in the buy-here, pay-here segment is more than just stretching a nickel or two on a trade. Byrider announced on Thursday that an investor group of Byrider franchisees has acquired the assets ... [Read More]

Tricolor boosts recon capacity with Arizona facility

Tuesday, Sep. 10, 2024, 10:43 AM
BHPH Report Staff
Carvana has generated industry buzz in recent weeks with its “Megasites” in Houston and Kansas City, Mo., that are designed for high volumes of vehicle reconditioning. Tricolor is implementing a similar strategy, as the retailer focused on addressing the needs ... [Read More]

Bankruptcies stay on established track in August

bankruptcy 1
Thursday, Sep. 5, 2024, 10:30 AM
BHPH Report Staff
Not much change on the bankruptcy front. Filings continued to climb with experts pointing to some of the same reasons mentioned previously for why they’ll keep rising as the year goes along. According to data provided by Epiq AACER, total ... [Read More]

Ignite: ‘Slow summer’ can be compounded by not addressing compliance risk

heat picture
Tuesday, Sep. 3, 2024, 10:20 AM
BHPH Report Staff
Summer unofficially ended over the weekend with the passing of Labor Day. For weeks during the heat of summer, Ignite Consulting Partners said the firm’s experts have heard plenty of reasons why dealerships aren’t keeping resources in place to maintain ... [Read More]

3 sample responses to overcome concerns about buying now

Advent Resources
Thursday, Aug. 22, 2024, 12:24 PM
BHPH Report Staff
Big Time Advertising founder, president and CEO Terry MacCauley acknowledged your potential buyers might be hesitant to take delivery nowadays. MacCauley said those individuals might be wary about the general economy, uneasy about the upcoming election, or stretched thin because ... [Read More]

Empire Indemnity Insurance Company Risk Retention Group aligns with TIADA

news update
Tuesday, Aug. 13, 2024, 12:16 PM
BHPH Report Staff
Empire Indemnity Insurance Company Risk Retention Group recently joined the business partner program orchestrated by the Texas Independent Automobile Dealers Association (TIADA). This strategic partnership aims to support TIADA’s education and legislative and regulatory efforts on behalf of independent dealers ... [Read More]

Dealio Technologies completes acquisition of AutoZoom

Tuesday, Aug. 13, 2024, 12:02 PM
BHPH Report Staff
Dealio Technologies recently completed the acquisition of Auto Loan Technologies — better known as AutoZoom, which is a risk analytics system utilized by buy-here, pay-here dealers. The result of the move is a revamped tool for operators now called Dealio ... [Read More]

COMMENTARY: What running dealerships and driving a Bugatti Veyron have in common

Thursday, Aug. 8, 2024, 11:08 AM
Joe Allen, Ignite Consulting Partners
Imagine owning a Bugatti Veyron, one of the most luxurious and high-performance vehicles in the world, which will cost between $1.2 million for a used one and up to $2.5 million for a new one. Would you ever consider taking ... [Read More]
X