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How agentic AI is impacting collections
Thursday, Feb. 5, 2026, 02:21 PM
Agentic AI is among the slew of topics being bandied about this week at NADA Show 2026 in Las Vegas. The subject also was discussed during Used Car Week 2025 in the same city. Used Car Week Hall of Famer ... Listen Here
The real cost of inaction when it comes to transport fraud
Thursday, Jan. 29, 2026, 03:30 PM
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More dialogue about current complexities of fleet management with David Prusinski of Vehicle Management Systems (VMS)
Thursday, Jan. 29, 2026, 03:30 PM
A limited number of qualified maintenance technicians. A robust mix of gasoline-, diesel- and electric-fueled vehicles. There’s no shortage of challenges for fleet managers nowadays. To help wade through the environment with valuable perspectives, David Prusinski, who is CEO of ... Listen Here

Former DriveTime exec to become Car-Mart COO

Car-Mart expands via acquisition, reports fiscal Q2 performance
Tuesday, Sep. 24, 2024, 12:30 PM
BHPH Report Staff
America’s Car-Mart will have a new chief operating officer coming aboard on Oct. 7. According to an announcement made on Tuesday, Car-Mart has appointed Jamie Fischer as COO. Fischer will join the company that operates 149 dealerships and more than ... [Read More]

Empire hires former Agora Data executive as regional VP of sales

Tuesday, Sep. 24, 2024, 12:27 PM
BHPH Report Staff
Empire Indemnity Insurance Company Risk Retention Group appointed Justin Stokes as its new regional vice president of sales. Based in Frisco, Texas, Empire said on Tuesday that Stokes brings two decades of experience in automotive finance and management with a ... [Read More]

4 ways to improve relationships with repeat customers

Salesman with young customer1255494403
Thursday, Sep. 19, 2024, 10:26 AM
BHPH Report Staff
Big Time Advertising founder and CEO Terry MacCauley offered a variety of suggestions to help buy-here, pay-here and independent dealers secure an important resource to maintain profitability and success — repeat customers. “Retaining customers is more cost-effective than acquiring new ... [Read More]

Buckeye Dealership Consulting welcomes 2 more professionals, including new COO

Thursday, Sep. 12, 2024, 02:29 PM
BHPH Report Staff
Buckeye Dealership Consulting reinforced its management team again this week, hiring a chief operating officer and new business development manager. Coming aboard as COO of the provider of reinsurable products for dealers and finance companies is James O’Connell, who will ... [Read More]

6 Byrider franchisees buy assets from Altamont Capital Partners

Thursday, Sep. 12, 2024, 02:17 PM
BHPH Report Staff
Dealers make deals every day, but this one in the buy-here, pay-here segment is more than just stretching a nickel or two on a trade. Byrider announced on Thursday that an investor group of Byrider franchisees has acquired the assets ... [Read More]

Tricolor boosts recon capacity with Arizona facility

Tuesday, Sep. 10, 2024, 10:43 AM
BHPH Report Staff
Carvana has generated industry buzz in recent weeks with its “Megasites” in Houston and Kansas City, Mo., that are designed for high volumes of vehicle reconditioning. Tricolor is implementing a similar strategy, as the retailer focused on addressing the needs ... [Read More]

Bankruptcies stay on established track in August

bankruptcy 1
Thursday, Sep. 5, 2024, 10:30 AM
BHPH Report Staff
Not much change on the bankruptcy front. Filings continued to climb with experts pointing to some of the same reasons mentioned previously for why they’ll keep rising as the year goes along. According to data provided by Epiq AACER, total ... [Read More]

Ignite: ‘Slow summer’ can be compounded by not addressing compliance risk

heat picture
Tuesday, Sep. 3, 2024, 10:20 AM
BHPH Report Staff
Summer unofficially ended over the weekend with the passing of Labor Day. For weeks during the heat of summer, Ignite Consulting Partners said the firm’s experts have heard plenty of reasons why dealerships aren’t keeping resources in place to maintain ... [Read More]

3 sample responses to overcome concerns about buying now

Advent Resources
Thursday, Aug. 22, 2024, 12:24 PM
BHPH Report Staff
Big Time Advertising founder, president and CEO Terry MacCauley acknowledged your potential buyers might be hesitant to take delivery nowadays. MacCauley said those individuals might be wary about the general economy, uneasy about the upcoming election, or stretched thin because ... [Read More]

Empire Indemnity Insurance Company Risk Retention Group aligns with TIADA

news update
Tuesday, Aug. 13, 2024, 12:16 PM
BHPH Report Staff
Empire Indemnity Insurance Company Risk Retention Group recently joined the business partner program orchestrated by the Texas Independent Automobile Dealers Association (TIADA). This strategic partnership aims to support TIADA’s education and legislative and regulatory efforts on behalf of independent dealers ... [Read More]

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