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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Context around Top 10 locations with highest unemployment

another top 10 list image
Thursday, Jan. 18, 2024, 11:07 AM
BHPH Report Staff
FormRush distributed some intriguing unemployment analysis that might help buy-here, pay-here operators and special finance departments at other dealerships with their underwriting and collections efforts, especially in 10 locations. Susy Bento is the senior data scientist at FormRush, which provides ... [Read More]

COMMENTARY: Strategies for subprime market during challenging economic conditions applies to all

BHPH evolution: Key to success in a recovering auto industry
Tuesday, Jan. 16, 2024, 12:38 PM
Tiger Okeley, Oak Motors
It’s a challenging time to be in the car market. A host of colliding economic factors have reduced new car production, limited dealer inventory and driven the cost of new and used vehicles to record highs. At the same time, ... [Read More]

IRS announces date for accepting 2023 tax returns

tax refund image
Tuesday, Jan. 9, 2024, 12:54 PM
BHPH Report Staff
Jan. 29 will be an important day for buy-here, pay-here dealerships. The Internal Revenue Service announced on Monday that Jan. 29 is the official start date of the nation’s 2024 tax season when the agency will begin accepting and processing ... [Read More]

Experts put 18% annual rise in bankruptcies into context

bankruptcy
Thursday, Jan. 4, 2024, 10:29 AM
BHPH Report Staff
Total 2023 bankruptcy filings increased 18% year-over-year, but Epiq AACER put that notable rise in context. According to data provided by Epiq AACER on Wednesday, total bankruptcy filings in 2023 came in at 445,186, which was up from the 2022 ... [Read More]

COMMENTARY: Recapping another year in BHPH

Details of upcoming repossession webinars from ARA & Weltman
Tuesday, Jan. 2, 2024, 03:07 PM
Gene Daughtry, AMS Consulting
Wow, another year ended, and a new one has started. Grandma always said life is like a roll of toilet paper; closer to the end the faster it goes! These years are about down to eight months now it seems. ... [Read More]

November bankruptcy filings soar 21% higher year-over-year

bankruptcy 2
Tuesday, Dec. 12, 2023, 10:18 AM
BHPH Report Staff
While one specific case triggered a triple-digit spike in commercial filings, individual bankruptcy filings jumped 21% year-over-year in November, according to data provided by Epiq Bankruptcy. Epiq reported total bankruptcy filings came in at 37,860 in November, up from 31,187 ... [Read More]

Byrider honors top franchise dealers for 2023

Byrider honors top franchise dealers for 2023
Thursday, Dec. 7, 2023, 10:38 AM
BHPH Report Staff
Byrider honored more than a dozen different operators when the buy-here, pay-here dealership chain presented annual awards to its franchise body during the company’s annual convention in Marco Island, Fla., last month. Byrider chief executive officer Craig Peters said, “These ... [Read More]

6 enhancements of cyclCRM from ABCoA

6 enhancements of cyclCRM from ABCoA
Tuesday, Dec. 5, 2023, 11:32 AM
BHPH Report Staff
Advanced Business Computers of America (ABCoA) unveiled six enhancements for cyclCRM, the technology company’s fully integrated customer relationship management (CRM) and loan origination software (LOS) with an instant funding portal (Capsa) that initially launched nearly 10 years ago. ABCoA highlighted ... [Read More]

Car-Mart expands via acquisition, reports fiscal Q2 performance

Car-Mart expands via acquisition, reports fiscal Q2 performance
Tuesday, Dec. 5, 2023, 11:31 AM
BHPH Report Staff
Just before revealing financial results from the second quarter of its 2024 fiscal year, America’s Car-Mart entered into a definitive agreement to purchase the ongoing dealership assets of Allied Union Group, an Arkansas corporation doing business as Central Auto Sales. ... [Read More]

Clearsurance.com research uncovers cheapest insurance options

line-cars-2
Thursday, Nov. 30, 2023, 10:17 AM
BHPH Report Staff
Buy-here, pay-here dealers often want to know two pieces of information about customers in their portfolio. Are they current on their monthly payments, and do they have valid car insurance? If your dealership customers need to find a more affordable ... [Read More]
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