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This Month's Focus

Artificial Intelligence
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EY study shows Canadians still cautious about AI but using it more for everyday activities
Monday, May. 11, 2026, 03:00 PM
This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Carfluent’s new AI tool helps dealerships beat aggregators in searches
Monday, May. 11, 2026, 09:51 AM
A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those ... Read More
ChatGPT app represents the latest step in CarMax’s ongoing AI evolution
Monday, May. 11, 2026, 09:45 AM
Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, ... Read More
Tiger Okeley describes what it’s like for BHPH dealers during another turbulent year
Tuesday, May. 12, 2026, 01:47 PM
Tiger Okeley is the executive board member of Oak Motors, a buy-here, pay-here dealership that’s been in business for more than 40 years in central Indiana. Having seen boom times, recessions, and more, Okeley shared his insight to help owners ... Listen Here
SPONSORED EPISODE: Know your Buyer & Grow your Lot
Tuesday, May. 12, 2026, 09:20 AM
In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more
Wednesday, Apr. 29, 2026, 03:54 PM
Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here

Car-Mart reflects on successes of Community Fan Drive, which starts again on Memorial Day

Thursday, May. 22, 2025, 02:16 PM
BHPH Report Staff
With Memorial Day straight ahead, America’s Car-Mart is getting set for its annual Community Fan Drive, which is a philanthropy effort orchestrated by the buy-here, pay-here dealership chain for more than 25 years. The program encourages customers to go to ... [Read More]

Newest dealers now using TurboPass include BHPH group from SC

turbopass report for web
Thursday, May. 22, 2025, 02:15 PM
BHPH Report Staff
TurboPass Corp. announced on Thursday that two major dealership groups now are clients using its verification technology, including a prominent one in the buy-here, pay-here space. TurboPass now is working with Family Auto, a BHPH dealership group with eight locations ... [Read More]

PODCAST: What 2025 has been like so far for independent dealers

Tuesday, May. 20, 2025, 10:11 AM
BHPH Report Staff
Cherokee Media Group’s Nick Zulovich asked Brent Carmichael about what 2025 has been like so far for independent dealers. The director of education for the National Independent Automobile Dealers Association smiled and chuckled for a moment. Carmichael’s response and his ... [Read More]

‘Mounting financial strain’ pushes individual bankruptcy filings higher in April

bankruptcy
Thursday, May. 15, 2025, 10:52 AM
BHPH Report Staff
The potential pool of customers who recently filed for bankruptcy and likely can’t get auto financing elsewhere continues to grow for buy-here, pay-here dealers. According to data provided by Epiq AACER, total individual bankruptcy filings increased 10% in April to ... [Read More]

Car-Mart taps new CFO, transitioning Judy into a new position

Tuesday, May. 13, 2025, 10:38 AM
BHPH Report Staff
A new chief financial officer took over at America’s Car-Mart on Monday. The company announced last week that Jonathan Collins would assume the role of CFO, succeeding Vickie Judy, who has transitioned to chief accounting officer (CAO). Car-Mart said this ... [Read More]

Merged BHPH conference draws record dealer attendance

Thursday, May. 8, 2025, 02:56 PM
BHPH Report Staff
Merging Compliance Unleashed and BHPH United together paid off for organizers and to the benefit of what they said was record-setting attendance of dealerships and other industry professionals. Nearly 500 attendees gathered at Caesars Palace in Las Vegas last month ... [Read More]

GoDaddy small businesses survey: 66% have positive revenue expectations despite weakening economy

Tuesday, May. 6, 2025, 01:09 PM
BHPH Report Staff
Nearly half of U.S. small and microbusiness owners — which can include independent and buy-here, pay-here dealerships — expect the national economy to weaken in the coming months. Despite the outlook, most still believe their own businesses will grow, according ... [Read More]

NIADA to host Theismann at this year’s convention

Thursday, May. 1, 2025, 11:37 AM
BHPH Report Staff
Especially for independent dealers who watched professional football on television during the 1980s and 1990s, it’s highly likely that Joe Theismann appeared on their screens either as a player or broadcaster. Operators now have the chance to see Theismann in ... [Read More]

How award-winning Car-Mart GM defines & executes mentorship

Tuesday, Apr. 29, 2025, 02:07 PM
BHPH Report Staff
Jesse Robb began to work with America’s Car-Mart at 21 and soon sought a mentor to cultivate his potential path with the buy-here, pay-here dealership chain. Now, Robb is the general manager of Car-Mart’s dealership in Bowling Green, Ky. Robb ... [Read More]

7 suggestions for dealers to avoid leads from going cold

700Credit rolls out driver’s license authentication integration with iTapMenu
Tuesday, Apr. 22, 2025, 01:16 PM
BHPH Report Staff
How much of the conversation inside your dealership includes a question along the lines of, “Why don’t we have good leads anymore?” Big Time Advertising founder and CEO Terry MacCauley pointed out that sales teams often chalk up poor performance ... [Read More]

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