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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

NIADA news: Jordan now CEO; Petersen to be SVP

shaun petersen for bhph report
Thursday, Oct. 29, 2015, 02:52 PM
BHPH Report Staff
As the National Independent Automobile Dealers Association elevated Steve Jordan to the position of chief executive officer, NIADA also announced Shaun Petersen — who has served as outside regulatory counsel since 2012 — will join the association staff on a ... [Read More]

Subprime Analytics & Vincentric partner to boost BHPH underwriting

partnership puzzle
Monday, Oct. 26, 2015, 01:20 PM
BHPH Report Staff
Subprime Analytics, which provides computerized portfolio analysis and metrics used to evaluate subprime auto finance underwriting performance and practices, formed a strategic alliance with Vincentric on Monday in an effort to help buy-here, pay-here dealerships. Vincentric provides data, knowledge and ... [Read More]

DriveTime hosting 48 races to raise funds for struggling families

glowing hands of giving
Thursday, Oct. 22, 2015, 07:53 PM
BHPH Report Staff
On Sunday, DriveTime is hosting 48 running events across the country during its first DriveTime Kids in Need 5K Fun Run. Officials shared recent estimates that indicate nearly 20 percent of Americans face the burden of unpaid medical bills. Recognizing ... [Read More]

FAIR & KISS highlight 8 parts of new asset protection program

vehicle 1
Monday, Oct. 19, 2015, 06:32 PM
BHPH Report Staff
Finance And Insurance Resources (FAIR) has partnered with KISS Concepts Group to release the Complete Asset Protection (CAP) program — what they believe is a first-of-its-kind, all-inclusive insurance program to protect the collateral of buy-here, pay-here dealers, lease-here, pay-here dealers, ... [Read More]

Peritus Portfolio Services surpasses $100M in bankruptcy loans

money 3
Thursday, Oct. 15, 2015, 02:12 PM
BHPH Report Staff
Peritus Portfolio Services, which services auto-secured Chapter 7 and Chapter 13 bankruptcy loans, announced this week that its total outstanding balances currently under management now stands at more than $100 million. President Gary Perdue, who founded the company five years ... [Read More]

7 guarantees for upcoming NABD conference — or your money back

money back guarantee
Tuesday, Oct. 13, 2015, 06:57 PM
BHPH Report Staff
Ken Shilson is giving operators an offer perhaps most of their customers might want — a money-back guarantee. To reinforce what the National Alliance of Buy-Here, Pay-Here Dealers is orchestrating for its upcoming East Coast Conference, Shilson indicated this week ... [Read More]

4 options to wind down BHPH business

shutterstock_162848774
Friday, Oct. 9, 2015, 07:33 PM
BHPH Report Staff
Continuing a series about creating a strategy either to retire or at least depart from the business, Julian Codding — a member of the National Alliance of Buy-Here, Pay-Here Dealers Hall of Fame — pinpointed four main options BHPH operators ... [Read More]

Equifax offering free webinar to help BHPH dealers with tradeline reporting

training
Thursday, Oct. 8, 2015, 02:02 PM
BHPH Report Staff
For operators who still have questions about credit reporting of customer payments and more, Equifax, in collaboration with the National Independent Automobile Dealers Association and the National Alliance of Buy-Here, Pay-Here Dealers, is hosting a free webinar in support of ... [Read More]

Car-Mart, J.D. Byrider open new stores

open for business
Wednesday, Oct. 7, 2015, 07:26 PM
BHPH Report Staff
Two of the largest buy-here, pay-here dealership chains — America’s Car-Mart and J.D. Byrider — recently opened new stores, each one expanding their footprints in the Southeast. Longtime franchisees Steve and Jeanne Locklear recently rolled out their fourth dealership, broadening ... [Read More]

Technology updates from PassTime & Frazer

hands typing on keyboard
Friday, Oct. 2, 2015, 06:19 PM
BHPH Report Staff
Two major service providers for buy-here, pay-here dealers — PassTime and Frazer — each finalized enhancements to their technological offerings. First at PassTime, the company introduced the fourth version of its popular GPS tracking system TRAX 4, which boasts an ... [Read More]
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