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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Byrd: If You Are Growing, You Are Not ‘Cash Flowing’

money 2
Thursday, Jan. 29, 2015, 03:26 PM
Tim Byrd, Tim Byrd & Associates
The buy-here, pay-here business is one of the few businesses you can sell yourself out of business. Can I get an Amen on that? This reminds me of the “six P’s” rule of business that you may have heard: Prior ... [Read More]

Houston Store Aims To Show How Honest BHPH Dealers Operate

Craig and Paula Durrett for BHPH Report
Thursday, Jan. 29, 2015, 03:21 PM
Nick Zulovich, Editor
A buyer who sustained a bad experience during a vehicle purchase might share the unpleasant details with family and friends. Or perhaps in today’s Internet age, the consumer could go on social media to describe the experiences through a myriad ... [Read More]

Dealer & Expert Ideas About 2015 Tax Season And Beyond

Kevin Pendergrass for BHPH
Thursday, Jan. 29, 2015, 03:09 PM
Nick Zulovich, Editor
The income tax refund. For typical buy-here, pay-here dealership customers, that’s an injection of cash averaging about $5,000, according to an estimation from Tax Refund Services and TaxMax founder Bill Neylan. For years, those refunds meant the possibility of healthy ... [Read More]

Lessons From DriveTime’s Run-In With The CFPB

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Thursday, Jan. 29, 2015, 02:57 PM
Catherine Brennan, Hudson Cook
Congress empowered the Consumer Financial Protection Bureau to supervise buy-here, pay-here dealers when it passed the Dodd-Frank Wall Street Reform and Consumer Protection Act. Since its inception, the CFPB has not specifically targeted a BHPH dealer — until now, that ... [Read More]

A Comparison: Newsletters Versus Social Media

more training
Thursday, Jan. 29, 2015, 02:46 PM
Kenny Atcheson, Dealer Profit Pros
If you have struggled to earn a positive return on investment or even calculate an ROI using social media, you are not alone. You can’t deposit likes, shares and followers into the bank. We have crafted and sent tens of ... [Read More]

AutoSoft NET Integrates DRN Data to Enhance BHPH Collections

row of cars 2
Wednesday, Jan. 28, 2015, 02:17 PM
BHPH Report Staff
Buy-here, pay-here operators interested in utilizing the capabilities of license plate recognition technology to mitigate losses now have another opportunity if they use the solution offered by AutoSoft NET. On Wednesday morning, Digital Recognition Network (DRN) and AutoSoft NET announced ... [Read More]

AutoStar Solutions Highlights 12 Days of Dealership Compliance

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Thursday, Dec. 18, 2014, 02:44 PM
BHPH Report Staff
AutoStar Solutions isn’t trying to dampen the Christmas spirit buy-here, pay-here operators might have, but chief legal officer Steve Levine warned dealers of what he described as a potential “Grinch" — regulators such as the Consumer Financial Protection Bureau, the ... [Read More]

3 Takeaways from Capitol Hill Visit Help NABD Structure Upcoming Conference

capitol hill for spn story
Monday, Dec. 15, 2014, 07:52 PM
BHPH Report Staff
Ken Shilson, founder of the National Alliance of Buy-Here, Pay-Here Dealers, joined the leadership of the National Independent Automobile Dealers Association for its annual leadership meetings in Washington, D.C., to help champion positions important to BHPH operators. Shilson left Capitol ... [Read More]

DriveTime Forms Exclusive Inventory Partnership with Manheim

row of cars 4
Thursday, Dec. 11, 2014, 03:26 PM
BHPH Report Staff
DriveTime Automotive Group solidified its pipeline of potential inventory to boost its buy-here, pay-here business prospects. A new partnership finalized on Thursday installed Manheim and Go Auto Exchange as DriveTime’s primary source for remarketing wholesale inventory through its physical locations, ... [Read More]

Ask the Hall of Famer: Underwriting and Poor Employees

Award
Thursday, Dec. 4, 2014, 04:08 PM
BHPH Report Staff
Q: What are three things you should accomplish before the end of the year? Julian says… I am going to give you a different approach: What’s one of the things that you need to do every three years? Think about ... [Read More]
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