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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

COMMENTARY: Try Compliance Unleashed & don’t bet the business

Tuesday, Jan. 27, 2026, 02:46 PM
Steve Levine, Ignite Consulting Partners
The holidays have passed and now we are all focused on two things: driving business in 2026 and the NFL playoffs, which will culminate with the Super Bowl in February.  For me though, my Super Bowl takes place in April. ... [Read More]

100 potential resolutions for dealers in 2026

Details of upcoming repossession webinars from ARA & Weltman
Tuesday, Jan. 6, 2026, 09:57 AM
BHPH Report Staff
Big Time Advertising founder and CEO Terry MacCauley shared 100 potential resolutions dealers could implement this year. Before operators who might already have felt overwhelmed to start 2026, MacCauley explained that he doesn’t expect dealers to put all 100 in ... [Read More]

PassTime unveils ‘boldest upgrade yet’ to Encore tracking platform

Thursday, Dec. 11, 2025, 01:09 PM
BHPH Report Staff
Set for purchase and shipping to users this month, PassTime on Monday announced the launch of Encore 5, the fifth generation of the company’s platform for location solutions specializing in asset tracking. PassTime described Encore 5 as its “boldest upgrade ... [Read More]

Bankruptcy filings & consumer financial stress keep intensifying in November

paying bills
Tuesday, Dec. 9, 2025, 02:21 PM
BHPH Report Staff
Data and perspectives from Epiq AACER, the American Bankruptcy Institute (ABI) and LegalShield highlighted climbing filings and rising stress from consumers. According to data provided by Epiq AACER, total bankruptcy filings came in at 43,661 in November, an 8% increase ... [Read More]

Byrider honors operators for best overall performance & most improved

byrider picture for web
Tuesday, Nov. 25, 2025, 11:58 AM
BHPH Report Staff
Byrider honored more than a dozen buy-here, pay-here franchise dealership operators in Scottsdale, Ariz., earlier this month during its annual convention; an event that drew praise from an attorney at Weltman, Weinberg & Reis Co. “Each year we take a ... [Read More]

BHPH United Summit bringing lease-here, pay-here into 2026 event

Tuesday, Nov. 25, 2025, 11:55 AM
BHPH Report Staff
A year ago, BHPH United and Compliance Unleashed merged into a single training event to help buy-here, pay-here operators improve their businesses in a variety of ways, all within the confines of state and federal regulations. Last week, a third ... [Read More]

NIADA recaps another successful BHPH Dealer Forum

Thursday, Nov. 13, 2025, 12:06 PM
BHPH Report Staff
Michele Somich certainly made the most of her time with the National Independent Automobile Dealers Association in the Music City this week. Somich, of The Car Store in Piney Flats, Tenn., received accolades from her dealer peers and won the ... [Read More]
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