BillingTree opened its annual ARM Industry Operations, Technology & Payments Survey this week, marking the third consecutive year the company has underwritten the survey before publishing and distributing the results each spring.

The survey is directed toward collection agency owners and senior executives, collection operation and IT staff plus compliance professionals within the industry.

BillingTree head of marketing Dave Yohe indicated all qualified survey participants completing the questionnaire will be offered a complimentary copy of the full report before it is offered to the public. Yohe noted multiple persons from the same company or organization are welcome to contribute and encouraged to promote survey participation within the industry.

The company said the survey will be open for approximately 30 days or until adequate responses are collected to be statistically viable.

“It is exciting to see how the results of our third annual ARM Industry Operations, Technology & Payments Survey will compare with previous year's results,” Yohe said. “Our past surveys have proven extremely beneficial to the ARM Industry helping better understand the common challenges agencies face and the technology they use and desire.”

Historical copies of the 2013 and 2014 survey reports are being made available for a limited time at no cost. To download a digital copy of the 2013 report visit this site and for the 2014 report visit this site. Users just need to complete a short form to obtain the reports.

To participate in the 2015 survey, click here.