AFSA Publishes New White Paper on Consumer Complaints
By subscribing, you agree to receive communications from Auto Remarketing and our partners in accordance with our Privacy Policy. We may share your information with select partners and sponsors who may contact you about their products and services. You may unsubscribe at any time.
WASHINGTON, D.C. –
The State Government Affairs Committee of the American Financial Services Association published a white paper focused on the impact of consumer complaints.
AFSA highlighted the paper details the varying ways that state regulatory bodies and federal agencies collect, report and use consumer complaint information to inform their rulemaking activities.
Officials noted the paper takes a statistical look at complaints collected by the Federal Trade Commission and includes a narrative discussion of the way the Consumer Financial Protection Bureau collects and uses complaint data.
The paper also outlines activities in the consumer complaint reporting space of several state regulatory bodies — from the office of attorney general to department of financial services — specifically looking at annual top 10 lists released by state agencies.
The Consumer Complaints white paper is available on the SGA Resources section of the AFSA website or by using this link.
