Carleton announced the promotion of Tonya Hardisty on Monday, elevating her to be director of client success.

Hardisty has been in a managerial role at the provider of compliant financial calculations and lending document generation software since 2005.

In this new role, Hardisty will lead the support team that oversees all of Carleton’s clients that utilize those calculation solutions and document services. From the client onboarding process to ongoing support, she will ensure that Carleton’s clients are getting the support that they expect.

As director of client success, the company said Hardisty also will be responsible for developing and executing strategic initiatives to enhance the overall client experience. She will also collaborate closely with other departments to align client service initiatives with Carleton’s broader goals and objectives.

“Carleton’s commitment to providing unparalleled ongoing-support services to our clients has been a key differentiator and Tonya has been a major contributor to that success,” Carleton president and COO Matt Ruszkowski said in a news release. “With over 25 years of experience at Carleton, she has worked directly with our clients and understands their pain points. So, she knows what the necessary components are for a successful partnership.

“She is well-positioned to lead our client success team and be instrumental in our company’s continued growth. It’s an exciting time to be a part of Carleton right now,” Ruszkowski went on to say.

Furthermore, Hardisty will also oversee support services for all clients leveraging Carleton’s consumer lending products, which include:

—CarletonCalcs: A suite of APIs, which can provide accurate and compliant loan and lease computations to the automotive and lending industries, all while meeting compliance requirements at a lender, state, and federal level. In addition, Carleton CarCalcs is an API that complements the CarletonCalcs loan and lease origination components by inputting comprehensive sales tax, registration, and dealer fees.

—CarletonDocs: Document services that feature forms distribution and forms mapping, through eSigning and eVaulting. Through these document services, Carleton can assist in producing dynamic deal jackets with accurate and compliant disclosure figures. CarletonConnect can enable access to these document services through a single API interface which allows lending software providers to meet formatting requirements while still aligning with their existing infrastructures.