Chrysler Financial Rolls Out eContract Nationally
TRAVERSE CITY, Mich. — Chrysler Financial is in the process of rolling out eContract to its dealers and said it has already booked more than 1,000 eContracts, with more than 100 Chrysler Group dealers in 11 states using the program. Through eContract, Chrysler Financial offers dealers the ability to offer both retail and lease originations electronically.
"With the pace of today's business environment and consumer lifestyles, our dealers have asked us for a flexible and customized point-of-sale system," explained William Jones Jr., vice president of Chrysler Financial. "We expect to have 1,000 dealers using eContracting by the end of this year and another 1,000 by the end of 2007."
The company said it began deploying AutOrigination, its contract verification system, several years ago, and the program now supports almost 80 percent of Chrysler, Jeep and Dodge dealers.
"The early acceptance of this technology uniquely positions Chrysler Financial as an industry leader in automating the customer contract process, and allows us to take the next step in automating the loan process," said Kelly Mankin, vice president of Chrysler brands marketing.
"Because contract errors are a major source of customer dissatisfaction, we launched AutOrigination to validate all contract data and detail before the electronic contract process begins. Our goal is to completely eliminate contract errors, which will drastically improve customer satisfaction," Mankin added.
According to Mankin, the eContract system is just one of several initiatives slated to arrive in dealerships over the next few years. All DaimlerChrysler Financial Services enterprises, including Mercedes-Benz in the U.S. and Canada, Chrysler Financial Canada, DaimlerChrysler Truck Financial in the U.S. and Canada and the extended Americas, will receive the new technology.